Wan Ying House

+44 1268 555388

3 Long Riding, Basildon SS14 1QX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Wan Ying House

Wan Ying House is a popular Chinese restaurant located in Basildon. While it receives praise for its delicious food and friendly staff, there are several weaknesses that need to be addressed. This analysis will explore the strengths and weaknesses of Wan Ying House, focusing on the comments provided.

One of the strengths highlighted by customers is the taste of the food. Many customers mentioned that it is the best Chinese food they have ever eaten. This demonstrates the high quality and deliciousness of the dishes served at Wan Ying House. Additionally, customers appreciate the prices of the food, stating that they are reasonable and affordable.

Another strength of Wan Ying House is the friendly and polite staff. Customers have mentioned that the staff members are always polite and provide good customer service. This creates a welcoming atmosphere for diners and enhances their overall experience.

However, there are also several weaknesses that have been mentioned by customers. One of the main weaknesses is the issue of unorganized chaos. Customers have described the restaurant as chaotic and disorganized. This can be seen in comments such as "unorganized chaos" and "incompetent fools." This suggests that there may be a lack of coordination and efficient management within the restaurant.

Another weakness highlighted by customers is the long delivery times. Several comments mention that the delivery takes forever and that even when customers go to collect their order, they end up waiting for a long time. This indicates that there may be delays in preparing and delivering the orders. Customers expect prompt and efficient service, and these delays can lead to frustration and dissatisfaction.

Another weakness mentioned by a customer is the incorrect order. One customer specifically stated that they had a severe shellfish allergy and requested for their noodles to not contain prawns. However, the order arrived with prawns, and no replacement was given. This shows a lack of attention to customer requests and a failure to meet dietary restrictions. Such mistakes can result in negative experiences and potential health risks for customers.

Furthermore, there have been complaints about the poor customer service. One customer mentioned that when they called to correct the price of their order, the manager was rude and refused to change the order. Another customer mentioned that when they called to inquire about their delivery, the customer service representative did not seem to care. These instances of poor customer service can leave customers feeling unvalued and dissatisfied with their overall experience at Wan Ying House.

In conclusion, Wan Ying House has strengths in terms of the delicious food it serves and the friendly staff. However, there are also several weaknesses that need to be addressed, such as unorganized chaos, long delivery times, incorrect orders, and poor customer service. It is essential for the restaurant to improve its organizational systems, reduce delivery times, pay attention to customer requests, and provide better customer service in order to enhance the overall dining experience and maintain a loyal customer base.

Best TL Reviews

Unorganised chaos, delivery takes forever.

Told one hour, called up 1.5 hour later to be told our food is next to be cooked.

Even when you collect you are told 20 minutes but stand in the shop for half hour after that.

ordered so much here that they memorised our postcode lol. Food is the best chinese ive ever eaten and the prices are nice, one bad thing is that sometimes it takes a while to get my food but still lovely

Been buying here for years. Ordered our food today and was sent the wrong order. I specifically asked like always not to have prawns in my noodles due to severe selfish allergy in my household. No replacement was given !! So very disappointed.

Best Chinese in Basildon! Wouldn’t even consider going elsewhere. Love Mandy and ping!

Order from here regularly and usually nice but ordered tonight and was an absolute shambles. Over priced the meal at first which I had to phone back and correct the price. Could not stress enough how we didn't want sweet and sour sauce and wanted curry. Ordered turned up with sweet and sour, managers ignorance refused to change the order and was very rude.

Won't be coming here again incompetent fools.

Food is very nice but waited 3 hours last night when ring up could not give a dam so if you want a delivery make sure you ring as soon as it opens customer service is decusting

I haven't ever used the delivery service, but it is my favourite Chinese in Basildon at the moment. Been visiting there quite a lot in the last 2 years.The food is delicious, and as always been very well cooked. Melts in your mouth. Though at times the shop is very busy, but the food is worth waiting for. Staff always very polite and friendly.

Ordered food over an hour ago, still not here we usually collect. The reason we usally collect is because last time we ordered delivery, after 2.5 hours waiting we had to cancel, after 3.15 hours at 9.55pm it arrived and we turned it away as could not eat a full meal that late. Delivery is definitely a problem for them.