Weston Grill

+44 1934 424478

10 Alexandra Parade, Weston-super-Mare BS23 1QT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Weston Grill

Based on the comments provided, there are several strengths and weaknesses that can be identified for Weston Grill.

Strengths: 1. Variety of menu items: Many customers appreciate the range of options available at Weston Grill, including pizzas, burgers, kebabs, and wraps. This provides customers with a diverse selection to choose from and caters to different preferences.

2. Reasonable prices: Multiple reviewers mentioned that the prices at Weston Grill are reasonable, which can be a significant strength for attracting customers. Lower prices may entice individuals to choose Weston Grill over other similar establishments in the area.

3. Cleanliness: One customer specifically mentioned that the restaurant is clean inside, indicating a commitment to maintaining a hygienic environment. This can be an important factor in building trust and ensuring customer satisfaction.

Weaknesses: 1. Poor customer service: The majority of comments reflect a negative experience with customer service at Weston Grill. Multiple customers reported being shouted at, hung up on, and treated rudely by staff members, including the manager. This indicates a lack of professionalism and overall poor customer service culture within the establishment.

2. Inconsistent order accuracy: Customers have complained about mistakes in their orders, such as wrong toppings or incomplete deliveries. This can be frustrating for customers who have specific dietary requirements or expectations. Mistakes in orders can damage the reputation of the restaurant and discourage customers from returning.

3. Refund issues: Both comments specifically mention difficulties in receiving refunds from Weston Grill. This indicates a lack of efficiency and accountability in their refund process. Delayed refunds can further aggravate customers and may damage the restaurant's reputation.

4. Hygiene concerns: One comment mentions witnessing the owner sneezing and coughing in people's food multiple times. This is a serious health and hygiene concern that could lead to foodborne illnesses and legal implications. It suggests a lack of regard for food safety and customer well-being.

Overall, Weston Grill's strengths lie in its menu variety, reasonable prices, and cleanliness. However, the restaurant's weaknesses primarily revolve around poor customer service, inconsistent order accuracy, issues with refunds, and serious hygiene concerns. These weaknesses can significantly impact the overall reputation of the restaurant and may deter potential customers from dining there. Improving these areas would be crucial for Weston Grill to enhance its overall customer experience and ensure long-term success.

Best TL Reviews

Absolutely disgusting customer service.. Ordered a kebab through just eat but it said collection only.. Only then did I realise this.. When I rang the takeaway requesting for a refund, the manager screamed and shouted over me and I was getting very annoyed by the way I was spoken too.. I still haven't received my refund so not impressed at all!!!!

Ordered for delivery on their own website, they took the money, but set it as a collection. So, when I rang up, the dude would NOT let me speak and spoke over me and said he will not deliver,I went on to ask for my refund but he slammed the phone down!

Tried calling back several times to which he ignored and I’m left with nothing to eat and no money! Absolute douches.

I bought a kebab wrap for my autistic son. He is a fussy eater but he ate all of it without having an episode. Would highly recommend the wrap

Absolutely disgusting service. I ordered 2 pizzas and one came with mushrooms which weren't requested. They also came practicly folded in half and mushed so I phoned up to ask for replacements and I'll give them the pizzas back and I got shouted at down the phone by what I could only assume was the manager so much that my mum had to take over to help with the situation. They agreed to send out another 2 pizzas and when the driver arrived he had only sent out one of the pizzas which arrived exactly the same anyways. Will not be ordering from here again and I will be telling people about my experience with weston grill. Worse service I've ever received.

Always enjoy ordering food from here. The staff are always very friendly. Great range of items such as pizzas, burgers and kebabs. Really reasonably priced. It's also very clean inside which is good to see, highly recommended

Very nice pizza and a good deal too with chips and a drink, very polite and friendly and good service as well as an extensive menu with plenty of choice

Ordered online, ordered from the WRAP section, got delivered a tray instead and was shouted at and told it was not his problem and to blame myself and Uber eats ???? rude angry man who was ‘not shouting’ at the top of his voice

Wraps are usually good shame the man on the phone was having a bad day and hates his customers

Wouldn't even give a star but had to, to post something but the bloke who owns it is disgusting and horrible to customers, the food is awful and he sneezes and coughs in peoples food, seen him do it half a dozen times when walking past, dont understand how hes still open for business, worst place and person ever