Whitley Whaler

5-7 Marine Ave, Whitley Bay NE26 1LX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Whitley Whaler

Whitley Whaler place has received both positive and negative comments, which provide insights into its strengths and weaknesses. In analyzing these comments, several key strengths and weaknesses of the establishment can be identified.

One of the main strengths mentioned by customers is the quality and taste of the food. Multiple comments describe the chips and fish as "delicious" and "amazing." The fact that the fish and chips were described as the best the customers had in a while indicates that their taste and quality stand out. Furthermore, the mention of the North East delicacy suggests that the establishment offers local specialties, which can attract customers seeking an authentic experience.

Efficiency and customer service are additional strengths mentioned by some customers. One comment praises the young lady who dealt with the queue in a quick, friendly, and efficient manner, while another praises the young man cooking the food for doing a great job. These comments suggest that the staff of Whitley Whaler place is dedicated to providing good customer service and ensuring the food is cooked properly.

While there are several positive comments, there are also some weaknesses mentioned by a few customers. One recurring issue is the quality of the chips. One comment mentions that the chips were old, cold, stale, and as hard as rocks. Another customer states that all the chips were chip ends, implying that they were not served with the desired quality. These comments indicate that there might be inconsistency in the quality of the chips served at Whitley Whaler place.

Another weakness highlighted by a customer is the high price of the food. The comment states that the "large cod" was more like a large fish finger, and the price of £12.50 for that portion is deemed excessive. This suggests that the establishment may have pricing issues, either in terms of portion size or value for money.

Furthermore, one comment mentions that the staff had an awful attitude. Although this is a singular comment, it raises concerns about the overall behavior and attitude of the staff members. Poor attitudes from staff can have a negative impact on the overall dining experience and deter customers from returning.

In terms of operational efficiency, one comment mentions that the staff members were standing on their phones instead of attending to customers. This suggests that there might be a lack of focus and attention to customer service, potentially resulting in longer wait times and dissatisfaction among customers.

Overall, Whitley Whaler place has strengths in terms of the quality and taste of its food, as well as efficient customer service. However, there are some weaknesses in the consistency of the chips, the high pricing, potential issues with staff attitudes, and a lack of focus on customer service. These weaknesses can undermine the overall dining experience and lead to negative reviews and lost customers.

Best TL Reviews

Bloody amazing chips from here yesterday!

Absolutely delicious!

Was debating whether to get curry sauce or gravy and we opted for curry sauce in the end and no regrets.

Chips, batter bits and curry sauce! Absolute treat and a North East delicacy!

Please come here and get this in ya belly!!!

Ordered on uber eats the only good thing was the priority delivery and the curry sauce.

The chips were old my fiancèe worked in a chippy and these were just chips laying around in the warmer they arrived cold and stale and were like rocks.

Half the laughably large fish was hard and dry the size was just medium at best nothing worth the cost the needs improvement.

Bunch of glue sniffers trying to sell what they call large cod for £12.50… was more like a large fish finger. Soon as I seen the guy frying rub his beard all over somebody’s food I decided this wasn’t the place for me and left the cue

Avoid this place like the plague, absolutely rotten!!! £17.50 for two Smokey and chips and two bottles of pop, all chip ends, cold and tasteless, staff have an awful attitude, do not eat here!!!

There was a queue but the young lady dealt with everyone in a quick, friendly and efficient manner. The food was cooked to order and this entailed a short wait but again this was not a problem and the young man cooking the food did a great job. The fish and chips were as good as any I have had anywhere. I have nothing but good things to say about the young people running the Whitley whaler and the food was very good.

Love Whitley Bay so thought would give this Fish and Chip takeaway a go. Queued for about 30minutes , queue wasn't even that long...staff were stood on their phones, ended up walking away.

Lovely staff, very friendly. Service was good and food was nice, especially the crab cakes. Definitely be back soon.

We had some lovely fish and chips today. 3 kids portions and 2 adults was ample. We have a lot of fish and chips and these were the best we have had in a while. Good portion sizes and the kids ages 10, 6 & 3 could not get enough. Fish was tasty and not too greesy with lovely chips. Will go again if in the area but will be travelling back to Kent so unfortunately won't get the opportunity.