Quick Facts About Wok & Roll
Strengths:
1. Quality of food: Many comments mention that the food at Wok & Roll is amazing, delicious, and the best Chinese they have had in a long time. This indicates that the restaurant excels at preparing tasty meals.
2. Cleanliness: Several customers mention that the store is clean and well-maintained. This suggests that Wok & Roll prioritizes cleanliness and hygiene, which is essential in the food industry.
3. Speed of service: Multiple reviews praise the fast service provided by Wok & Roll. This indicates that the restaurant prioritizes efficiency and customer satisfaction by delivering orders quickly.
4. Friendly staff: Many comments appreciate the friendly and polite staff at Wok & Roll. This suggests that the restaurant values good customer service and creates a welcoming atmosphere.
5. Fair pricing: Some customers mention that the prices at Wok & Roll are good, indicating that the restaurant offers value for money.
Weaknesses:
1. Inconsistent customer service: One comment mentions the difficulty in reaching the restaurant by phone, indicating inconsistent or unreliable customer service. This may frustrate customers who prefer to place orders via phone rather than online.
2. Long wait times on the phone: A customer mentions that they were unable to get through on the phone for a long period of time. This indicates a potential issue with handling phone orders and may lead to customer dissatisfaction.
3. Inconsistent food quality: One comment states that they had the worst Chinese take away ever, with starters that were warmed up leftovers and flavorless chips. This suggests that there may be inconsistencies in food quality, which can be a significant drawback for customers seeking consistently good food.
4. Rip-off pricing: One customer mentions feeling ripped off by Wok & Roll, indicating that the restaurant's pricing may not align with the perceived value of the food. This can potentially deter customers from returning.
Overall, Wok & Roll has strengths in terms of food quality, cleanliness, speed of service, friendly staff, and fair pricing. However, there are weaknesses in terms of inconsistent customer service, potential long wait times on the phone, inconsistent food quality, and perceived rip-off pricing. Addressing these weaknesses can help enhance the overall customer experience and reputation of the restaurant.
Best TL Reviews
Probably had the worst Chinese take away ever. Starters were warmed up leftovers from the night before. Chow menu was edible and the chilli salt and pepper chips were like pieces of cardboard with chilled and flavourings all up one corner of the box.
Terrible ???? and would never order from them again. Total rip off and disgraceful food.
Food is amazing but every time I try and call up I can never get through the phone has been busy for the last 40 mins
First time ordering from here and can honestly say one of the best Chinese I've had in a very long time,friendly and swift service will now only be choosing this restaurant at all time, "beautiful"!!!!!
Ive often had delivery from here, this was the first time Id collected. Friendly polite staff in a very clean store. They have a window into the kitchen so you can watch your food being prepared.
Food is very nice, fast service friendly staff, prices are good
Food is the best Chinese we have been too, trying to get threw on the phone is a nightmare but the food and lovely customer service still wins us over every time ♡
Beautiful clean hot food, tastes soo nice.
Quick service ????????
Amazing food, brilliant Customer Service.
Wok & Roll Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Dessert
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:30 PM |
| Saturday | 02:00 AM - 11:30 PM |
| Sunday | 02:00 AM - 11:00 PM |
How to go there
Location
Places