Quick Facts About Yellow Cabs Ltd
Yellow Cabs Ltd has a number of strengths and weaknesses based on the comments provided by customers. Here is an analysis of the strengths and weaknesses of the company:
Strengths:
1. Beautiful Ambiance: One customer mentioned that the place where Yellow Cabs Ltd is located for weddings is lovely. The old port area is described as old and regal, creating a pleasant atmosphere for events.
Weaknesses:
1. Mix of Old and New: A customer mentioned that Yellow Cabs Ltd has a mix of old and new. While the old part is described as great and regal, the new part is compared to a travel lodge. This suggests that the company may lack consistency in terms of its facilities and ambiance, potentially affecting customer satisfaction.
2. Poor Service: Several customers complained about the poor service provided by Yellow Cabs Ltd. One customer mentioned that the company's taxis are rarely on time, and they often have to chase after them. Another customer had to chase up their taxi and got shouted at by the man on the phone. Such instances of poor service indicate a lack of reliability and professionalism.
3. Expensive Prices: A customer mentioned that they had to pay £15 for a 5-minute journey, which they considered a rip-off. Additionally, another customer mentioned that they were quoted £18 for a return journey, which they found unreasonable. These high prices compared to competitors suggest that Yellow Cabs Ltd may not offer good value for money.
4. Lack of Communication and Coordination: Customers experienced instances where there was a lack of communication and coordination among Yellow Cabs Ltd staff. For example, one customer mentioned that their taxi was 25 minutes late because the company had double-booked drivers. Another customer had their taxi booking canceled on the night, leaving them stranded. These instances of mismanagement indicate poor organizational skills on the part of Yellow Cabs Ltd.
5. Inconsistent Pricing: A customer mentioned that they had booked a two-way journey in advance and were quoted £7.50 each way. However, when the return journey was late, they were charged £11 because it was after midnight. This inconsistency in pricing and the lack of accountability from the driver indicate a lack of transparency and fairness in Yellow Cabs Ltd's pricing policy.
6. Rude Staff: Multiple customers mentioned encountering rude staff members when dealing with Yellow Cabs Ltd. One customer specifically mentioned rude operator staff. Rude staff members can significantly impact customer satisfaction and tarnish the company's reputation.
In conclusion, Yellow Cabs Ltd has weaknesses in terms of poor service, high prices, inconsistent pricing, a lack of communication and coordination, and rude staff members. These weaknesses may contribute to a negative customer experience and make Yellow Cabs Ltd less competitive in the taxi industry. However, the company's strengths lie in the beautiful ambiance of its event location, specifically for weddings. Addressing these weaknesses and focusing on improving customer service, pricing transparency, and staff training can help Yellow Cabs Ltd enhance its overall performance and reputation.
Best TL Reviews
Went to awedding here. Was lovely, but it's a bit of a mix between old and new. The old port is great and feels old and regal. The new part is a little travel lodge. Make sure you know where you're staying.
Absolutely appalling service. Have a school contract, very rarely on time, chasing the taxi at least twice a week. Had to chase up this morning, to get shouted at by the man on the phone. Supposedly taxi was clearing a job then coming at 8.15 taxi never turned up leaving child not able to get to school. Not acceptable when offering a public service.
For a 5 minute journey £15 (paid cash)
Went to book return journey 2 hours later as other taxi services weren't available and we were quoted £18 (we asked why it had increased) and had to pay by card over the phone? How this dinosaur company is still in business is beyond me, avoid at all costs!
Rip off company & rude staff. Had a taxi booked from the airport, driver was 25 minutes late because they had double booked to take someone to the airport at the same time, the driver had no idea who he was meant to pick up. I don’t also charged both customers a £5 car park fee when they only got charged for 1. Make it make sense
I ordered a taxi for new year two/three weeks in advance and they cancelled on the night. Leaving us 6 miles from home and charging double the price quoted for an advance booking. The cheek. Never using again.
If you want a taxi book them a year in advance, needed a 15 minute journey and the wait was almost an hour and a half
Could of got there quicker on foot
Disgraceful service. Booked a 2 way journey in advance and was quoted £7.50 each way. 8 45pm outbound, turned up at 8 57pm. Return booked for 1145pm. Turned up at 0015, 30 minutes late. And then had the nerve to charge £11 because it was after midnight. Not our fault, but all the driver could say was take it up with the office. Not be using them again.
Rude operator staff!!!!!
Quote one price then turn up and charge another and then try to blame the customer for them not listening and booking cars correctly.