Yuan

+44 1933 277722

23 Oxford St, Wellingborough NN8 4JE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Yuan

Yuan Place is a Chinese restaurant that offers delivery and take-away services. Based on the comments provided, it is possible to analyze the strengths and weaknesses of the establishment.

Starting with the strengths, one customer mentions that the lady on the phone was lovely and the staff working inside were described as amazing, kind, and polite. This indicates that the customer service at Yuan Place is commendable and that the employees are friendly and accommodating.

Furthermore, the comment regarding the prawn chow mein ordered for delivery states that the food was tasty and piping hot. This suggests that Yuan Place prioritizes food quality and takes measures to ensure that the dishes are cooked to perfection and delivered in a timely manner. The fact that the food was still flavorful and enjoyable even after delivery indicates that the restaurant has effective packaging and delivery systems.

The inclusion of a diverse menu with over 100 choices is also mentioned as a strength. This shows that Yuan Place offers a wide range of options for customers, catering to various tastes and preferences. This diversity in options can attract a larger customer base and ensure that there is something for everyone.

Another positive aspect mentioned is the availability of free Wi-Fi at the take-away location. This is a unique feature that can attract customers who may want to enjoy their meals while catching up on work or surfing the internet. It provides an added convenience for customers and may encourage them to choose Yuan Place over other establishments.

Moving on to the weaknesses, one recurring complaint is the decrease in food quality and quantity. One customer mentions that the Hong Kong style chicken dish had more batter than chicken, which was disappointing considering the cost of living. This suggests that Yuan Place may be cutting corners or compromising on the quality of ingredients used in their dishes. It is important for the establishment to maintain consistency in order to retain customer loyalty.

Another weakness mentioned is a poor experience where the customer received the wrong order and found the food to be unappetizing. This indicates a lack of attention to detail and quality control. Mistakes in orders can cause frustration and dissatisfaction among customers, and it is essential for Yuan Place to address these issues promptly and ensure that accurate orders are delivered consistently.

Additionally, a customer mentions receiving stale prawn crackers, which suggests that Yuan Place may have problems with food storage and freshness. This can greatly impact the overall dining experience and lead to negative reviews and decreased customer satisfaction.

In conclusion, Yuan Place has several strengths, including excellent customer service, tasty and timely delivery, a diverse menu, and the provision of free Wi-Fi. However, there are also weaknesses to address such as a decline in food quality and quantity, mistakes in orders, and issues with food freshness. It is crucial for the establishment to rectify these weaknesses in order to maintain customer satisfaction and loyalty.

Best TL Reviews

Lady on phone was lovely, prawn chow mein ordered for delivery. Tasty, piping hot, prawns are flavoursome. Also ordered deep fried chicken with garlic. Its mostly batter, there is hardly any chicken, a shame as the dish has potential if there was more chicken, if not for that, would have rated 5 star.

Top food. Good prices. Speedy delivery. Absolutely lovely and friendly sounding women on the phone! Always so lovely, happy & giggly!

Food quality and quantity gone down hill. Cost of living I would expect Hong Kong style chicken to have chicken in it all batter. Have been going here for six years sorry you have lost our custom.

A very poor experience. We went in to take away, waited for a long time, and then got the wrong order (although the team very apologetically replaced it). When we came home, we had some of the food but couldn’t even continue because it was really not tasty. Some of it bland, some full-on made me feel sick.

The best Chinese from the city. The best staff, Very kind and very polite. They have very good menu with more than 100 choices. Amazing people working inside, best chef.

If someone want to complain about them, he is just an idiot looking for discount like many others ???????????? nothing to complain here ????????????

Probably the best Chinese food in Wellingborough

Love tis chinese, food lovely. Best chinese takeaway in the town!

My review one year later - bought a chinese here last Thursday, spent £50 and it was the worse meal ever! Chicken skewers - Chicken if you could call it that was like leather, curry tastless and soggy and wait for it - the prawn crackers stale!!! Absolutely NEVER AGAIN! I suggest you go somewhere else.

I really love the food here. The bosses are really nice. I really recommend the chicken and mixed vegetables and the sweet and sour pork Cantonese style. There is delivery, which is very quick, and the delivery driver is also very nice. Plus, there is free wi-fi at the take away and the news is on so you can catch up with everything too.