ZENSATION

+44 141 237 5390

160 Queen Margaret Dr, Glasgow G20 8NX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About ZENSATION

ZENSATION Place, based on the comments provided, has both strengths and weaknesses that can be discussed in order to evaluate the overall quality and customer satisfaction of the restaurant.

One of the main strengths of ZENSATION Place is the taste and portion size of their dishes. Multiple comments mention that the food is very tasty and the portions are large, especially when ordering fried rice or chow mein dishes. This indicates that the restaurant is able to consistently deliver delicious and satisfying meals to their customers. The positive feedback on the taste and portion size suggests that ZENSATION Place prioritizes quality and customer satisfaction in their food preparation.

Another strength mentioned is the fast delivery service. One customer specifically mentioned that their order arrived hot and extremely fast. This is a valuable attribute for a restaurant, as customers often appreciate prompt delivery, especially for takeout orders. The ability to provide quick and hot delivery indicates that ZENSATION Place is efficient and reliable in their service.

The restaurant also offers a fixed price menu, which is seen as a positive attribute by one customer. This shows that ZENSATION Place provides good value for money, as the customer mentions the affordability of the 3-course fixed price menu at £16.50. Offering a fixed price menu is appealing to customers as it provides them with the opportunity to try multiple dishes at a reasonable cost.

Moreover, ZENSATION Place receives positive remarks about their staff. One customer states that the staff are nice, indicating that the restaurant provides good customer service. This is a crucial aspect for any establishment as it affects the overall dining experience. Friendly and helpful staff can greatly contribute to a positive and enjoyable visit for customers.

On the other hand, ZENSATION Place also has some weaknesses that are highlighted in the comments provided. One customer mentions a negative experience of missing food items in their order. The customer ordered directly from the restaurant instead of using a delivery service and was missing their starter. This indicates a lack of attention to detail and organization in the restaurant, as the mistake was made and not immediately rectified.

The customer further expresses disappointment with the restaurant's response to the issue, stating a lack of compassion and organization in dealing with the situation. This suggests a weakness in customer service and problem-solving skills. Additionally, another customer mentions their dissatisfaction with the quality of the food, specifically mentioning congealed and crispy chips as well as watery curry sauce. The customer also highlights the inconsistency in the availability of certain items, such as prawn crackers. These negative comments raise concerns about the overall quality control and food preparation processes at ZENSATION Place.

Furthermore, one customer critiques the runny consistency of the curry sauce, expressing disappointment. This feedback indicates a lack of consistency in the preparation of sauces and potentially suggests a weakness in the culinary skills of the restaurant.

It is important for ZENSATION Place to address these weaknesses in order to maintain customer satisfaction and improve overall quality. Stronger attention to detail, organization, and consistency in food preparation and delivery can greatly enhance the restaurant's reputation and customer experience. Additionally, improving customer service and addressing issues promptly and efficiently can help regain customer trust and loyalty.

In conclusion, ZENSATION Place has strengths in terms of taste, portion size, fast delivery, a fixed price menu, and friendly staff. However, weaknesses related to missing items, inconsistent quality, and runny sauces indicate areas for improvement. Addressing these weaknesses will be crucial for ZENSATION Place to maintain customer satisfaction and improve overall quality and service.

Best TL Reviews

Really happy with what we got, very tasty and big portions if you get fried rice or chow mein dishes! Everything arrived hot and extremely fast delivery.

Update: EXTREMELY DISSATISFIED CUSTOMER,

I have ordered takeaway from here multiple times with great success.

However tonight I ordered directly from the restaurant instead of uber and my order was missing my starter of satay skewers. I phoned to inform the restaurant and was told it was below my kung po and prawn crackers which it was not and I did not even order prawn crackers. To make the situation much worse the restaurant told me to repack my food order and the driver would return and refund me.

I'm now hungry, angry and disappointed with the distinct lack organisation or compassion to remedy the situation.

Here's a photo of the delicious food from last weekend when they were capable of delivering my order

Great wee restaurant, running a 3 course fixed price menu @ £16.50, so great value. You have to try the salt and chilli chicken wings they're fantastic. Highly recommend Zensation.

Truly awful. Ordered a main and two sides (one being salt and chilli chips and the other curry sauce) in the takeaway about 9.15pm; food took around 20 mins so I left the takeaway at 9.35pm and headed home with the food. We started to plate up straight away and discovered the chips were congealed and very crispy, as though they'd been left sitting then fried again. They were dark in colour and there was no potato inside to speak of, just dried out and crispy; totally inedible. The curry sauce very runny and seemed like it had been watered down. I called them to flag it 3 times before 10pm closing but no-one answered the phone.

I called again the next day and was told I'd need to bring the food in for inspection! On a point of principle i decided I would. I was told they had been very busy the previous evening and I had been their last customer. I said that was no justification for the quality of food I'd been served. The staff member then had the audacity to suggest i'd maybe left the food laying out. I told him I'd called straight away and before 10pm closing, but no-one picked up. He said he had checked the phone records and seen i'd called but they'd already closed. I asked what was the point in advertising opening hours if they weren't going to keep to them and he replied that he didn't know where i'd seen 10pm closing time as they closed before then. As it happens the 4pm-10pm opening hours are advertised on their own website! He refunded me for the sides and said "what more do you want? An apology?" I could see there was no point in further discussing the matter so left. I WOULDN'T ORDER FOOD FROM THIS PLACE AGAIN IF YOU PAID ME.

The last thing I'd mention is this; whilst waiting on my order in the takeaway, there were 2 notices; the first said "cash only" which struck me as odd as when i order from the via Uber I pay with card, so they clearly have that facility but it's not available to customers who take the time to actually go into the takeaway. The second notice said "we will no longer be giving away prawn crackers due to a supply shortage" LOL! ???? There are so many quality takeaways in the west end, next time I'll order from one who values their customers, doesn't serve inedible food and who know a thing or two about what qualifies as good customer service. I definitely won't be back.

I travel for a living and this is just my favourite restaurant in the whole world. Authentic Asian food that’s fresh, consistent and deliciously healthy. Been here 10+ times now and I would never normally visit a restaurant that much. Very reasonable prices as well and the staff are just so nice. Just please go and tell people about this place!

Malaysian Sambal Beef Chow Mein is a delight!

Absolutely grim food. If you're someone that's never been to Asia and only goes on holiday to Benidorm then you might find this tasty. The food is absolutely vile here. Avoid.

Curry sauce was far too runny for us...

Wasn't the best curry Ive ever had was a bit disappointed

I often get take away either Fri or Sat night last week was Friday got sliced chicken breast curry fried rice & crackers .I picked it up was delicious. Tonight I got same order just finished half of it .absolutely delicious and half left for tomorrow..wouldn't go anywhere else. 5 star for me