5 Stars Nails Spa

+1 626-416-5277

10918 Main St, El Monte, CA 91731 United States of America

Open Today: -

Quick Facts About 5 Stars Nails Spa

Strengths:

1. Quality of service: Multiple comments mention the amazing gel manicures and gel full sets provided by the salon. Customers are happy with the results and the nail art done by the technicians.

2. Specific nail technicians: One comment praises a nail technician named Tina for always ensuring perfect nails. This indicates that there are skilled and attentive technicians working at the salon.

3. Cleanliness: One comment mentions that the salon is very clean, which is an important factor for customers when choosing a nail salon.

4. Availability for walk-ins: Another comment suggests that the salon is a great option for walk-ins, particularly during the week. This indicates that the salon is able to accommodate customers without appointments, providing convenience for those in need of last-minute services.

5. Positive customer service experiences: Several comments express love for the service and mention specific staff members who provide excellent service, such as Tina, Hana, and Lana. This indicates that the salon has friendly and attentive staff members who create a positive atmosphere for customers.

Weaknesses:

1. Instances of rudeness: One customer mentions that the employees were rude and made fun of their mother. This indicates a lack of professionalism and customer service, which can negatively impact the overall experience for customers.

2. Poor quality service: A customer states that their friend had a terrible experience with a nail service that resulted in pain and damage to their nails. This suggests that there may be inconsistencies in the quality of services provided by different technicians at the salon.

3. Lack of attention to customer preferences: A customer mentions that their cousin did not receive the desired result for their pedicure and the technicians seemed more focused on rushing the service. This indicates a lack of attentiveness to customer preferences and a disregard for the quality of the services provided.

4. Lack of knowledge and skill: Another customer states that a technician pulled out skin during a pedicure, causing bleeding and an infection. This suggests a lack of training and expertise, which can be a serious concern for customers seeking safe and professional nail services.

5. Disappointment and dissatisfaction: A customer mentions that they and their cousin were disappointed with the overall experience and did not feel that they received what they paid for. This indicates a lack of customer satisfaction and suggests that the salon may not consistently meet customer expectations.

In conclusion, 5 Stars Nails Spa has strengths in terms of quality of service, specific talented nail technicians, cleanliness, availability for walk-ins, and positive customer service experiences. However, there are weaknesses related to instances of rudeness, poor quality service, lack of attention to customer preferences, lack of knowledge and skill, and overall disappointment and dissatisfaction. It is important for the salon to address these weaknesses in order to improve the customer experience and maintain a reputable image.

Best TL Reviews

We fell upon this place after making an appointment, showing up on time and waiting for 30 minutes at the nail salon across the street (JJ's nail salon) AND WE ARE SO HAPPY WE DID! They did an AMAZING Gel manicure and a gel full set. Tammy did the nail art and I love it!!! Tyn did my gel full set and he did a great job!!! Definitely coming back!!!

These people are super rude for absolutely no reason they made fun of my mom for not being able to pay because she put money I. The wrong account and then my friend got her nails done here and completley messed up her nails and she is on absolute pain I do not reccomend at all for ur safety

Tina is the best she always makes sure my nails are perfect ????

My favorite spot to come get my nails done ????❤️ I love their work!

Love them all. Very good service. Tina, Hana, Lana. ...

Very clean, the best time for walk ins is during the week not weekend. Love love going to get my nails done here, I dont go anywhere else.

Love the Service. SHOUT TO THE LADIES. JUST ❤️ THEM

I been here two times ,first time was ok but my cousin wanted to give them a second try ….worse idea they did a terrible job on my. Toes I had to go to the emergency after because I ended up getting a infection in my left big toe the guy was sweet but I don’t think he knew what he was doing he pulled out skin an it had me bleeding bad. After all that n my cousin not getting what she paid 75 bucks for. She was disappointed. An even told them how she wanted her toes n it’s like they

Were more in a rush to get her out we did pay for are sets but I will no longer be coming back be careful lady’s