AB Nails

+1 910-891-2536

560 E Jackson Blvd, Erwin, NC 28339 United States of America

Open Today: -

Quick Facts About AB Nails

AB Nails has received a mix of positive and negative reviews, highlighting both their strengths and weaknesses. In order to provide a comprehensive analysis, the comments will be categorized based on their content.

Strengths:

1. Professional service: One reviewer mentioned that the workers at AB Nails provided professional and courteous service. This reflects positively on the salon's staff and their ability to create a welcoming atmosphere for their customers.

2. Friendly staff: Multiple comments mentioned the friendly nature of the AB Nails staff. This is essential for customer satisfaction and can contribute to a positive overall experience.

3. Quality service: One reviewer noted that the quality of service at AB Nails varies depending on the specific nail technician. This indicates that there are talented and skilled technicians present at the salon who can deliver excellent results.

4. Accommodating to children: One customer mentioned that AB Nails was accommodating and sweet towards her baby, indicating that they are family-friendly and willing to cater to the needs of customers with children.

5. Cleanliness: Several comments mentioned that AB Nails is a clean establishment. A clean environment is crucial for maintaining high hygienic standards and ensuring customer satisfaction.

Weaknesses:

1. Inconsistency: One reviewer mentioned that the gel polish applied during their visit lasted for over two weeks, while another reviewer stated that their polish came off the very next day. This inconsistency in the quality of service indicates that there may be some issues with consistency and attention to detail at AB Nails.

2. Ineffective problem resolution: One customer expressed dissatisfaction with the salon's response to their concerns. After receiving a subpar service, the customer reported that AB Nails did not adequately address the issue or provide a satisfactory solution. This can negatively impact customer loyalty and satisfaction.

3. Poor nail results: Two customers mentioned that their nail services were not up to par. One mentioned that their nails were ruined, and the other stated that the design was not what they had requested. This indicates a lack of attention to customer preferences and a potential lack of skill in some technicians.

4. Negative customer service experience: One reviewer had a negative experience with a technician who was rude, disrespectful, and potentially caused physical harm. This highlights a glaring weakness in the customer service provided at AB Nails.

5. Language barrier: Another negative review mentioned feeling disrespected due to a language barrier. This suggests that AB Nails may need to address communication issues to ensure all customers feel comfortable and valued.

In conclusion, AB Nails has strengths in terms of providing professional service, having a friendly staff, accommodating children, offering a clean environment, and displaying potential for delivering high-quality services. However, weaknesses exist in terms of inconsistency, ineffective problem resolution, poor results, negative customer service experiences, and potential communication issues. Addressing these weaknesses would be beneficial for AB Nails in order to improve customer satisfaction and loyalty.

Best TL Reviews

It's my 2nd time coming here. Very professional service and the workers treated me good. It's different for a guy to get a pedicure but I embraced it and will be coming back again. Bravo Zulu ⭐⭐⭐⭐⭐

Super friendly staff. Great customer service. Quality of service depends on who you get. Went on for a gel Pedicure. The polish came off the very next day. Went back, they re-did my polish (at no charge of course) and it has lasted over 2 weeks and counting.

I will NEVER go to this place again they messed up my nails right before my brothers funeral and did not want to fix them. They looked this 2 hours later and I didn't do anything to them. I paid $65 for this trash, my 3 year old could have done better. I'm trying to support my local nail salons, but I guess I will take my money to Raleigh or Fayetteville.

Good morning! I got my nails done this morning and had a wonderful experience with Aaron. He did a great job. I highly recommend him and AB Nails in general. It's a very welcoming and friendly atmosphere

I had the worst experience ever here! First & foremost I was looking a nail salon for me and my daughter to relax and enjoy our day. ( mother daughter day ) I’m not from here, so this just confirmed I will drive 45 minutes to get my nails done where I’m from! The lady that did my feet was awesome ! Then I sat and waited 45 minutes for my nails. Finally when I was called for my nails , I’m assuming the lady was either new or didn’t have much knowledge about doing nails! My two year old could have done better! Finally after the acyclic was on, she was grinding the drill in my skin! I asked for a new nail tech but my nails was so bad, she could barley fix them! She did her best tho! Not once was I apologized too & I still feel like I was over charged for the whole process! Almost 4 hours in a nail salon is unacceptable!! They want never get my business again

Waited 30 minutes not bad the man who did my nails was Aaron and he was rude disrespectful messed my nails up after bringing to his attention that wasn't the design i asked for it looked like my 4 year old did my nails. Then disrespected me and put me down in front of the whole store I asked for a different tech I got ignored he was very aggressive and made me bleed. I had to pay 60 dollars for messed up nails and more emotionall damage I will never go back there and if you have memory or mental issues this is definitely not he place to go and also I was told I had to talk English whe he's in there speaking vitanesms or how ever its spelled i have never been disrespected or made feel so low by someone ive never met before I wish it would let me post pics

My mom and I called on a Saturday afternoon to get quick pedicures while I was in town. They immediately were able to get us in and they were all so sweet. I had my baby with us, and they were very accommodating and sweet with her.

We got the basic pedicures with gel polish and they did an excellent job. The store is very clean and the nail techs we had were both very nice. This will be our new go to place when I’m in town.

Horrible customer service I had two broke nails and he legit was ripping them off my nail which is not what what you do. I’m a polite person and I told him he was hurting me and he didn’t care at all and continued to hurt me with the same method. First time coming and my last. My own mother noticed the rudeness. This man legit told me because I told him he was hurting me to get out of his salon then I’m shocked !