Quick Facts About CELEBRITY NAILS
CELEBRITY NAILS, based on the comments provided, seems to have several strengths and weaknesses. Let's analyze them further.
Strengths:
1. Wide variety of colors and styles: Customers appreciate the extensive selection available at CELEBRITY NAILS. This shows that the salon caters to diverse preferences and is likely to have options that suit different tastes.
2. Excellent service: Many customers praise the salon for providing fantastic and friendly service. The positive comments indicate that the staff is skilled, attentive, and dedicated to satisfying their customers.
3. Entertainment: The mention of the owner playing guitar beautifully while a customer's toes were being finished highlights the salon's efforts to create an enjoyable and unique experience. Providing entertainment can make the visit more memorable and add value to the service.
4. Consistency: Some comments suggest that Steve and Tammy have been consistent over the years, impressing their customers and building a loyal clientele. This indicates that the salon has a reliable track record and can be trusted to consistently deliver high-quality work.
Weaknesses:
1. Rude behavior: The negative comment about the owner getting progressively rude with each visit is concerning. Rude behavior can significantly impact the customer experience, making clients feel uncomfortable and unwilling to return. It is important for the salon to address this issue promptly.
2. Uncomfortable application techniques: The customer's complaint about the nail tip application, which feels like "acid eating your fingers," suggests that the salon may not prioritize customer comfort during the process. This can be off-putting and may discourage potential customers from visiting.
3. Lack of sensitivity: The complaint about the strong smell of monomer affecting the customer and the salon's failure to address the concern demonstrates a lack of sensitivity towards customer needs. Taking such concerns into account and finding alternative solutions, such as moving the monomer away from the customer's nose, can significantly improve the experience.
4. Inconsistent quality: The customer's disappointment with their daughter's cuticles being cut up and the acrylic being too hot indicates inconsistency in the quality of service provided. Inconsistency can erode trust and lead to customers seeking other nail technicians who consistently provide better results.
Recommendations:
1. Address and rectify rude behavior: The salon should take complaints about rude behavior seriously and ensure that all staff members are trained to provide consistently friendly and respectful service. Implementing a zero-tolerance policy for rudeness can help create a more welcoming environment for customers.
2. Prioritize customer comfort: CELEBRITY NAILS should evaluate their application techniques to ensure they prioritize customer comfort. Finding alternative ways to secure nail tips or adjusting the process to minimize discomfort can significantly enhance the customer experience.
3. Improve sensitivity towards customer complaints: The salon should actively listen to and address customer concerns promptly. Moving away strong odors or providing alternatives to reduce their impact can make the environment more comfortable for all clients.
4. Enhance quality control measures: CELEBRITY NAILS should review and improve their quality control processes to ensure consistency in the services they provide. Monitoring the work of all technicians and addressing any issues immediately can help maintain a high standard of service.
In conclusion, while CELEBRITY NAILS has strengths such as a wide selection of colors and styles, excellent service, and consistent performance by Steve and Tammy, there are areas that need improvement. The salon should focus on addressing rude behavior, ensuring customer comfort, being sensitive to complaints, and enhancing their quality control measures. Implementing these recommendations can help CELEBRITY NAILS provide a consistently positive experience for their customers.
Best TL Reviews
Fantastic service! They have so many colors and styles to choose from. No matter what idea I have for my nails, they always do such a great job.
One of the best experiences at a nail salon I’ve ever had. My nails are gorgeous and the owner played Unchained Melody on his guitar beautifully while my toes were being finished. I’ll be back.
Love this place! Super friendly and the guy is hilarious! Best customer service I’ve experienced! Will be coming here for now on!
Steve and Tammy always do a fabulous job! Have been my nail techs for years and will continue for many more!
I love this salon, Tammy and Steve are the best. They are awesome people, and they do great work. I’ve been coming to them for years and will continue to come here as long as they are open. Love them so much.
Went today took my friend. The owner is very friendly and respectful. He work fast and did an amazing job@@!! Love my nails will definitely be returning.
Steve and Tammy are the only ones I will let do my nails and pedicure. Very nice people. They have a lot of colors to choose from.
This will be the last time we go to this nail place. I keep giving him chance after chance and he gets more rude every time. He dips the nail tips in monomer to get them to stick which feel like acid eating your fingers!! Keeps shaking my hands to get me to relax but it’s hard to do when you’re not comfortable. I spent well over $100 for my daughters cuticles to be all cut up. And the acrylic was hot when they applied hers also. Will definitely be looking for a new nail tech and I will not spend any more of money at this establishment. Also if the smell of the monomer is effecting someone and you tell them that, you could move it out from under their nose!!
Place Pictures
CELEBRITY NAILS Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot