Alena Nail and Spa

+1 248-843-9833

29790 Wixom Rd, Wixom, MI 48393 United States of America

Open Today: -

Quick Facts About Alena Nail and Spa

Strengths:

1. Talented and attentive staff: Customers praised the staff's skill and attention to detail in performing services such as gel manicures, nail art, and pedicures. The employees took their time and ensured customer satisfaction.

2. Affordable prices: Many customers appreciated the reasonable pricing at Alena Nail and Spa. One customer mentioned that the sage green acrylic nails cost only $45, which was much cheaper compared to other nail salons.

3. Clean and organized environment: Multiple reviews mentioned that the salon was clean, organized, and felt professional. The use of a digital check-in system and efficient appointment management contributed to a positive customer experience.

4. Great customer service: Customers praised the staff for being friendly and polite. The employees were gentle with customers' hands during services and made them feel comfortable. The salon was also described as welcoming and accommodating.

5. Efficient service: Despite having several customers, Alena Nail and Spa managed to provide services in a timely manner. Some customers appreciated that they were able to get a pedicure and a gel fill in about an hour and a half.

Weaknesses:

1. Inconsistent pricing: One customer mentioned that they were charged $55 for a simple acrylic set, while the price listed on the salon's board was $35+. This inconsistency in pricing created confusion and dissatisfaction for the customer.

2. Decline in quality: One customer mentioned that their experience at Alena Nail and Spa had deteriorated compared to a previous visit. They mentioned that the quality had gone down and that the staff was rough and impatient, especially with their younger sister. Additionally, the customer felt that they were not given the opportunity to choose their colors or the shape of their nails.

3. Poor durability of services: Some customers reported that their nails, particularly the gel and acrylics, started chipping, peeling, and losing durability within a few days of getting the services done. This lack of durability was inconsistent with customers' expectations and led to disappointment.

4. Unprofessionalism: One customer mentioned that there was nail polish and glue left on their fingers after the service. This demonstrates a lack of attention to detail and thoroughness in the service provided.

Overall, based on the comments provided, Alena Nail and Spa has several strengths, such as talented staff, affordable pricing, a clean environment, and excellent customer service. However, there are also weaknesses that need to be addressed, including inconsistent pricing, declining quality, poor durability, and instances of unprofessionalism. These weaknesses may need to be addressed in order to enhance the overall customer experience and satisfaction at Alena Nail and Spa.

Best TL Reviews

Hun did my gel manicure with nail art- she did a wonderful job!! I love my holidays nails! She said she just graduated from high school recently. She’s talented and took her time making sure the nail art turned out pretty. This was my first time going to Alena nail and spa- I am a happy first time customer! The pedicure was nice as well- I didn’t get that ladies name. Everyone was professional, polite, and it felt clean.

I loved coming here so much and I’ll definitely be coming back. This is the best nail salon ever. The employees were so nice and gentle with your hand. They made my cuticles perfect and massaged my hands with oil afterwards. I had a wonderful experience and I’ve never seen another salon that does as well a job as this one did. I got sage green acrylic and it was only $45, much much cheaper than any other place. Highly recommend coming here!

The reviews are true - this place is awesome! Clean, organized and timely! I made an appointment over the phone as soon as they opened, after which I received a text with my appointment time. Upon arrival I checked in using their digital system and was seated for my pedicure right away. They had several other customers there but they somehow worked through everyone very efficiently. I was able to get an amazing pedicure and gel fill in about an hour and a half! I don’t live here (just visiting family) but I will be returning every time I’m in town!

They did a great job & took their time with the shape & painting of my nails. Clean space & they accept walk in’s. Probably won’t be returning, as a simple acrylic set with no designs was $55 when their price listed on their board inside is $35+. There’s no way that “plus” should equal out to 55 with the basic set I got. $20 extra? Doesn’t sound right to me. Way overpriced. Unless you don’t mind paying extra for length and shape of nail, don’t go here LOL. They charge you extra for both. Most likely won’t be returning unless it’s last resort.

Today my best friend and I came in to get pedicures. 5 ⭐ to say the least. Very detail oriented and takes the time to treat you like gold. Brian was the ⭐ of the salon. I can't wait to come back. This is our spot for pedicures now. Thank you Brian for being the life of the salon❤️❤️

My sister and I had gone here a year ago, had a great experience. Our nails and designs came out great. We went back to get acrylics. The whole staff is different, quality went way down and the price went up. Super rough and impatient with our younger sister. They made us get gel and didn’t let us pick our colors. I asked for coffin nails, they had confirmed coffin twice, cut coffin then changed the whole shape. They told us two different prices at the end. We walked out and there is nail polish and glue all over our fingers. The kid manicures are dented, chipped, and started peeling on the way home after drying completely. Wouldn’t recommend to anyone.

Update: it’s been three days. The kid’s nails are completely peeled. My acrylics with gel have chipped, peeled, and the gel is not cured fully.

I enjoyed my time at this salon. The guys took their time and did not rush! I highly recommend!

Made a last minute appointment yesterday and I got right in! Pedicure was amazing and they paid such good attention to how they did it. I’m very picky with pedicures and it was my first time here and definitely worth it.