Allure Spa and Nails

+1 248-593-7799

30810 Southfield Rd, Southfield, MI 48076 United States of America

Open Today: -

Quick Facts About Allure Spa and Nails

Allure Spa and Nails place has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, it is important to analyze and consider each comment thoroughly.

One of the most concerning comments is from a long-time customer who feels that the quality of the service has declined over the years. They specifically mention that Daniel was the only nail technician who was able to provide quality service. This comment raises questions about the training and skills of the other nail technicians in the salon, suggesting that they may not have received sufficient training. This lack of consistency in the work also raises concerns about the salon's ability to deliver high-quality service to all customers consistently.

Another comment indicates a negative experience with a new nail technician at the salon. The customer received a poor quality acrylic nail application, which resulted in the nails being caked underneath. The fact that the technician was not able to redo the nails properly suggests a lack of skill and attention to detail. Additionally, the customer mentions that the salon overcharged them and then refused to redo the nails. This raises concerns about the salon's pricing practices and their commitment to customer satisfaction.

A third comment highlights a potential issue with customer service. The customer claims that they were overcharged and when they called to speak to the owner, they were met with yelling and ridicule. This indicates a lack of professionalism and customer care on the part of the salon's management. The customer also mentions that the salon charged their card without providing a receipt, which can be seen as untrustworthy behavior. These issues with customer service and trustworthiness can significantly impact the reputation of the salon.

On a positive note, one customer expressed satisfaction with their dip manicure at the salon. They praised the color options and the skill of their nail technician. This comment suggests that there are competent nail technicians at the salon who can provide satisfactory services to customers. The customer also mentions that the shop is lovely and gives a positive overall impression of the salon's environment.

Another customer complimented a specific nail technician, Diane, for her promptness and the quality of her services. They mention that the salon is clean and organized, indicating that hygiene and professionalism are emphasized at Allure Spa and Nails place. This positive feedback highlights the strengths of the salon in terms of the skills and professionalism of certain nail technicians, as well as the overall cleanliness of the establishment.

However, there is also a negative comment regarding a gel manicure that resulted in damage to the customer's natural nails. The customer accuses the salon of using a drill tool and removing too many layers of their nails. This suggests a lack of care and expertise on the part of the technician, leading to long-term damage for the customer. This incident raises concerns about the salon's commitment to providing safe and skillful nail services, which can be a weakness for the establishment.

Another mixed comment mentions that the salon was clean and the staff was nice, but the customer still cannot trust them due to a negative experience. This indicates that despite positive aspects such as cleanliness and friendly staff, there may be underlying issues or inconsistencies within the salon that prevent customers from fully trusting their services.

A final comment speaks positively about a specific nail technician's nail art skills but mentions a lack of attentive listening regarding the customer's sensitivities to acetone and alcohol. This suggests a potential weakness in communication and attention to customer preferences or concerns.

In summary, Allure Spa and Nails place has both strengths and weaknesses. The positive feedback highlights competent and prompt nail technicians, a clean environment, and satisfactory services. However, the negative feedback raises concerns about the overall consistency and quality of the salon's services, as well as customer service and trustworthiness. The salon would benefit from addressing these weaknesses and working towards providing consistent, high-quality services, ensuring customer satisfaction, and improving their communication and professionalism.

Best TL Reviews

I’ve been coming here for years and this place has gone downhill. I will never come back. Daniel was the only one that did nails the right way. This seems more like a family owned business that they allow family to come in and do nails with little to no training.

The had a new girl do my nails, it was horrible! I’ve never had acrylic caked UNDER my nails before. NEVER. I had someone else redo them. He did it better but still, no consistency in the work. Please do not spend your money here they definitely over charge and the work is not quality for what the charge. I paid $110 for THIS MESS and they would not redo them.

I was overcharged $10. When I called back to speak to the owner to see what happened she started yelling at me telling me she told me $45 when what she told me earlier was $35. I got a very short set with pink acrylic no way that set should be $45. She was making fun of me the whole time because I like my sets a little thicker and not thin like press on nails. It’s funny how they want to be cheap with their materials but want us to pay more for them doing less. I would not recommend they’re liars and dishonest and will charge your card with whatever amount and not give you a receipt. Their customer service skills are not the best you don’t go back and fourth with a customer over YOUR mistake. Save yourself some time and headache and go to another nail salon.

Stopped in for a dip manicure yesterday. Beautiful color options and my nail tech was superb. Love the magic remover product as well. Definitely coming back for future devices. The entire shop is lovely!!

Diane did an excellent job! She was very prompt and I loved the outcome from my services. Allure is very clean and organized and one of my favorite spas. I will be returning!

The gentleman used the drill tool to remove gels (as many places do) but drilled away many layers of my actual nails! 4 months on, my nails still have a visible divot and change in level, that will only be gone when they fully grow out. I have long, natural nails that i take great pride in, so i’m angry that i unknowingly entrusted someone without the skill to do a simple gel manicure, with them.

2 stars because it was clean and they were nice. Maybe someone there knows what they’re doing. Unfortunately, i cant trust them again.

I made an appointment, and I didn’t have to wait even a second. Diane did a great job on my dip nails, and was very friendly. Hieu did a great job on my pedicure

So let me say first, I gave them 4 stars solely because Diane did my nails today and she did a wonderful job. Second, I wrote a review 2 weeks ago about the lady that did my nails the week prior. She had the audacity to ignore me and talk about me to the customer she was servicing. I was cool with the outcome of her doing my nails three weeks ago. I just didn't want her to do my nails again. But, if you are confident in your work, one customer shouldn't bother you. However her cold shoulder today showed her lack of professionalism. I will continue to go there because I like the setting and the other nail techs are nice and professional.

Kevin did a great job with my nail art! Just wish he would have listened more closely about acetone & alcohol irritating my fingers. ????