Aloha Nails

+1 651-457-4600

1680 S Robert St, St Paul, MN 55118 United States of America

Open Today: -

Quick Facts About Aloha Nails

Strengths:

1. Great selection of colors and pedicure options: Customers appreciate the variety and choices available to them, allowing for a personalized and unique nail experience. 2. Deluxe pedicure: The deluxe pedicure is highly praised by customers for its pampering and luxurious feel. This shows that the salon goes above and beyond to provide a satisfying and enjoyable experience for their clients. 3. Attention to detail: Customers mention that the nail technicians are thorough and meticulous in their work, ensuring that every step is done to their satisfaction. This attention to detail helps to create a high-quality end result. 4. Clean and cautionary measures for COVID-19: In a time where health and safety are of utmost importance, customers appreciate the efforts made by Aloha Nails to maintain cleanliness and follow precautions to protect both customers and staff. 5. Calm and kind service: The staff, particularly Lisa, is mentioned for their calm and kind demeanor, even in dealing with difficult customers. This shows that they prioritize providing a positive and pleasant experience for all customers.

Weaknesses:

1. Miscommunication and overcharging: One customer had a negative experience due to miscommunication regarding pricing. They were overcharged for soak offs and were unhappy with the price discrepancy. This highlights a potential weakness in the salon's communication and transparency with customers regarding pricing. 2. Rude customer service: The same customer who experienced the overcharging issue also mentioned that the staff was rude and hung up on them when they called to address the problem. This indicates a lack of professionalism and customer service skills, which can leave a negative impression on customers. 3. Clumpy and messy nails: Another dissatisfied customer mentioned that their nails turned out clumpy and the design was messed up. This suggests a lack of precision and attention to detail in the nail technicians' work. 4. Unclean tools: A customer mentioned that the salon's tools were not clean, which raises concerns about hygiene and sanitation standards. This weakness could impact the overall reputation and trustworthiness of the salon. 5. Crooked nail placement: A customer mentioned that they informed the staff about a crooked nail, but were dismissed and told it was their finger's fault. This indicates a lack of accountability and willingness to address customer concerns.

Overall, Aloha Nails has several strengths including a great selection of colors and pedicure options, a deluxe pedicure experience, attention to detail, cleanliness, and friendly service. However, there are weaknesses in the areas of miscommunication and overcharging, rude customer service, clumpy and messy nail work, unclean tools, and a lack of accountability for customer concerns. It is important for the salon to address these weaknesses in order to maintain and improve their overall reputation and customer satisfaction.

Best TL Reviews

My friend and I have been coming here for a couple years for pedicures and we love this place! Great selection of colors and pedicure options. We always get the deluxe pedicure and it feels so pampering! Mai did a fantastic job on my toes even though my small nails are challenging. She even added a white layer and extra coats of gel polish so the color I chose would appear bright and vibrant! They go the extra mile to make sure you are happy with your nails. We will definitely be back!

I love this place. Hi does my nails and is amazing. I love how thorough he is and always checks with me every step of the way. They are very clean and cautious about covid too.

Lisa did my nails today and she was wonderful. There was a woman coming in who wanted her nails done and she was so rude and demanding to the people working. Lisa was calm and kind to her and somehow managed to do a great job on my nails at the same time. I had a great experience and will definitely be going back.

Lisa did my nails today and not only did she do an amazing job, but I left with great conversation and a new nail tech! Clean store, friendly staff, reasonable prices, and excellent service. Highly recommend!

I want to start off by saying that the woman who did my gel pedicure did a good job but my experience was absolutely terrible. I originally came in needing a soak off and a gel pedicure. I told her what I needed, she told me it would be 63$ I said okay. She and another man worked on my soak offs they never ever told me I was getting charged 20$ each for soaking off my toes or hands. If I would’ve known I was getting charged an additional 40$ for soak offs I would have went to another salon. ( I recommend USA nails in Eagan ) By the time she was done she told me my total was 86$ I was so shocked and confused because I didn’t agree to that but of course I paid! And still tipped her because her work was decent but they completely changed the price and when I called them they were very rude and hung up in my face twice! I’ve never experienced costumer service this bad, I paid 96$ for a soak off and a gel pedicure. I’ve been to many nail shops and I’ve never paid anywhere near that. Please be careful coming here and confirm your prices whatever they start doing ask them how much this is because you will not get a refund at all. The man I spoke to on the phone fabricated a story to me to the point where I was crying. Watch out.

My friend Emily and I started coming to this nail salon at some point in the summer and have continued to go there since. I just love how friendly everyone is. We love getting our nails done together and spending time together in the duration of it. I would definitely recommend Aloha Nails!!

overcharged. Nails turned out clumpy and they messed up the design. The tools are also not clean. Worst experience. Would not come back. Also told them the mail was crooked they said it was my finger. Very disappointed.

I was unhappy with my last nail shop. Bumpy uneven nails. However this was not my experience today! First time ever going to aloha nails, and I’m soooo happy!!! Hai was super funny and made me feel right at ease! It was a great price too! Full set was only 53$! He did such an amazing job, I will definitely be back!