Americold Logistics

+1 256-492-1400

215 E Air Depot Rd, Gadsden, AL 35905 United States of America

Open Today: -

Quick Facts About Americold Logistics

Americold Logistics has several strengths and weaknesses based on the comments provided.

One strength of Americold Logistics is their efficiency in loading and unloading trucks. One comment mentions being in and out within 40 minutes, and another mentions a quick loading time of around two hours. This efficiency can save time for drivers and ensure timely deliveries.

Another strength of Americold Logistics is their friendly and helpful staff. Multiple comments mention the staff being nice and accommodating. One comment even specifically mentions the staff being a "good bunch of folks." Having friendly and knowledgeable staff can create a positive experience for drivers and contribute to a smooth workflow.

Additionally, Americold Logistics is praised for their adherence to schedules and appointments. One comment mentions being back on the road within a reasonable time, and another mentions having a specific appointment time that was followed. Maintaining schedules and honoring appointments can help drivers plan their routes and ensure timely deliveries.

Furthermore, Americold Logistics is commended for their organization and communication. Comments mention the need for a pickup number, clear instructions for preparing the reefer, and being backed straight into a dock door. These practices demonstrate organization and clear communication between the staff and drivers, which can minimize errors and streamline the loading process.

However, there are also weaknesses noted in the comments. One significant weakness is the issue of miscommunication regarding the pallet count. One comment mentions the staff not following instructions to single a pallet in the front, resulting in double-stacked pallets and difficulties with weight distribution. Additionally, this issue is said to be unique to this particular Americold location. This miscommunication and lack of consistency can cause frustration for drivers and potentially lead to safety concerns.

Another weakness highlighted in the comments is the delay in receiving payment. One driver mentions working in December but not receiving payment until January after contacting the labor board. Late payments can negatively impact drivers' finances and create a lack of trust between drivers and the company.

Lastly, there is a comment that implies potential inconsistency in load pickup experiences. One driver mentions never experiencing any problems with pickups, while another comment suggests that there may be a wait time before loading begins. Inconsistencies in the pickup process can lead to confusion and inconsistencies in overall service quality.

In conclusion, Americold Logistics has strengths in efficient loading, helpful staff, adherence to schedules, and organization. However, weaknesses in miscommunication regarding pallet counts, delayed payment, and potentially inconsistent pickup experiences should be addressed to improve overall customer satisfaction and driver experience.

Best TL Reviews

Loading took 5 hours. Warning otr drivers, make sure you tell them to single a pallet in the front they put 22 pallets double all the way back. Was 35,000 on the front and 30,000 in the back. They refused to rework it. Said we should have told them, we asked how many pallets they said 24, no room to single then put 22. Apparently this is the only americold that don't single pallets.

Told my weight max 41,000 scaled out 81,100 half full of fuel. Also don't like it when we sign are bills shipper load an count but don't want drivers on the docks.

Worked on December 13 2022 from 3:30pm to 1am still have not got paid today is January 17, 2023. Finally got paid after calling the labor board

I never had a problem picking up loads there I was always on time.????????????

Delivered Tyson load here on Monday morning. In and out within 40 minutes. Checked in at 7 am. No appts needed

App 20:00

Check in 19:00

Out 21:00

Make sure reefer is precooled 15F

Good bunch of folks. You need to have a p/u# when you first go in and also after they get you loaded. They always back me straight to a dock door even when early. May have to wait a spell before they start loading me. But all in all a good place to pickup...for me anyways.

Appointment 5:30pm check

in 3:40pm stRt loading

arround 4:50 pm finished 6:20pm

the staff very nice