Quick Facts About Ann's Salon
Strengths:
1. Referrals and loyal customers: The salon has a customer who was referred by a friend that has been coming to the salon for years. This indicates that there is a strong customer base and that customers are satisfied with the services provided.
2. Skilled stylists: Multiple customers mention that the stylists at the salon are skilled and talented. Nikki is specifically mentioned for her ability to cut layers beautifully, and Travis is praised for his meticulous work. This indicates that the salon has competent stylists who can deliver high-quality haircuts.
3. Positive reviews: Despite some negative comments, there are several positive reviews about the salon. Customers mention getting amazing haircuts, nailing the desired style, and feeling confident in their hair again. This indicates that the salon has the ability to provide good service and achieve customer satisfaction in many cases.
4. Reasonable prices: A customer mentions that the prices at Ann's Salon are very reasonable. This is a strength as it implies that the salon offers competitive pricing, making their services accessible to a wider range of customers.
5. Clean salon: The salon is described as being clean. This is important as it shows that the salon prioritizes hygiene and provides a comfortable environment for customers.
6. Customer service: Travis is specifically praised for his excellent customer service. This indicates that the salon values customer satisfaction and strives to provide a positive experience for customers.
Weaknesses:
1. Negative review: There is a one-star review from a dissatisfied customer who had a bad experience with one of the stylists, Henry. The customer complained about the service and the final result of their haircut. This negative review could potentially deter potential customers from visiting the salon.
2. Lack of apology and unsympathetic treatment: The customer who had a bad experience with Henry mentioned that he did not apologize for his mistakes and was unsympathetic when confronted. This reflects poorly on the salon's customer service and could potentially lead to negative word-of-mouth and damage the salon's reputation.
3. Rushed service: Another customer mentions feeling rushed during their appointment. This could indicate that the salon does not prioritize taking the necessary time and care to ensure customer satisfaction.
4. Inconsistent results: One customer mentions that they had a great experience with Travis but were not as satisfied when they had their haircut with Ann. This inconsistency in results could indicate that the quality of service may vary depending on the stylist, which might make it difficult for customers to know what to expect.
5. Limited language proficiency: While the salon accepts walk-ins and has skillful stylists, it seems that the stylists only speak Vietnamese and not Mandarin. This could potentially limit their reach and ability to serve a wider range of customers who do not speak Vietnamese.
In conclusion, Ann's Salon has strengths such as referrals, skilled stylists, positive reviews, reasonable prices, a clean salon, and good customer service. However, there are weaknesses to consider, including a negative review, lack of apology and unsympathetic treatment, rushed service, inconsistent results, and limited language proficiency. Overall, the strengths of the salon can be capitalized on and the weaknesses can be addressed to improve the overall customer experience.
Best TL Reviews
My hair looks amazing! I was referred here by a friend who has been coming here for years. Nikki cuts hair like a dream, and knows how to cut layers beautifully. I recommend this salon.
DO NOT COME HERE!... Only did one star because I can't leave no stars but HORRIBLE SERVICE .. I'm not the type to leave reviews or actually complain at all but I'm just so devastated on the service and how we went about things after.. I walked in with outgrown blonde hair it's been a few months since I retouched and I wanted to change my look I went in and showed a few pictures of how I wanted my hair I explained I wanted dark brown with red peekaboo .. well if you look at the pictures this is what I got... first of I'm actually going to school for hair and although I'm not a professional yet I know the process of coloring hair.. I got here around 12pm and left at 5pm shouldn't have taken this long ... HENRY is the man that helped me out.. he started off by dying the dark first and like my hair it was outgrown blonde I asked if he was gonna retouch the blonde because it was Uneven he kept telling me he knew what he was doing but he was gonna start to dye my hair red and wasn't gonna re touch/refresh the blonde until I finally complained and ask what he was doing that's not what I wanted why would you just paint over a messed up canvas?? It wasn't even at all it would've looked so bad.. so then I can tell he's upset and started talking with his co worker she helps and lightens the peekaboo I wanted while he started working on a new client.. well after the blonde processed he goes on adds the color I was in the chair for maybe a good 20 minutes and he calls me over to wash my hair it felt as if he was rushing me out well whatever my phone had died so I didn't get to keep track of the time.. I was kinda in a rush because I had already been there for 5 hours and I had dinner reservations at 7pm so I told him I would style my own hair at home fast forward 2 days later the red starts washing off but I finally had my classmates from hair school to look at my hair and everything is just really bad .. I called hair salon owner to explain I obviously don't want him retouching my hair so she offered to give me $100 of my money back.. he charged me $180 for his horrible work and I tipped $30 on top of not knowing what my whole head looked liked I shouldn't have tipped at all .. I just walked in today to pick up the $100 and I actually wanted to talk to him an explain and show what he did he did not wanna hear it and showed me the door out and Rushed me out HE DIDN'T EVEN APOLOGIZE he was very unsympathetic . I don't understand how and why you would ever let someone walk out of your chair like this
Jessica is absolutely amazing..I showed her a picture of what I was looking for and wow, she nailed it. First time she cut my hair and I will be a regular customer from now on!!
I had to cut my own hair and thought my hair was ruined for a long time. I saw all of the great reviews and stopped in here with Hannah and she made my haircut beautiful. She added nice layers and made me confident in my hair again. I absolutely recommend this place!
I love this place. They are so fast and so nice. I love Nicki she always does my hair and I absolutely adore them. I have been going here for my haor some 2016. So happy with the result. :)
I've been coming here for Travis since 2012 and I love it. He's very meticulous with his work, really nice and personable, he will respectfully tell you if he thinks what you asked for might not work for your look/suggest what might work better, and you can tell that he really cares about his customers.
That being said, everyone else seems pretty nice and they have their own regulars so I would assume that they also do good work. I did get a haircut with Ann once (Travis was sick) and it was still great. She's very nice and I was happy enough with my haircut.
The place itself is nice. It's nothing too fancy but they keep it very clean and its not too small.
The prices are very reasonable too.
I would definitely recommend them!
Accept walk ins.
These ladies are quite skillfull & does not rush.
Both clients are satisfied.
Yes they speak Vietnamnese.
No they do not speak Mandarin.
I am a female with long hair. I was nervous to get a haircut since I had not found anyone that I trusted. I went to this salon and Travis did a great job on my haircut. Travis provided excellent customer service as well. :)
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Ann's Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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