Annie's Nails

+1 423-877-1809

5864 TN-153, Hixson, TN 37343 United States of America

Open Today: Closed

Quick Facts About Annie's Nails

Annie's Nails has received mostly positive feedback from customers, with many highlighting the professionalism and expertise of the nail technicians, as well as the overall pleasant and welcoming atmosphere of the salon. These strengths contribute to their success and customer loyalty. However, there are a few comments that mention some weaknesses and areas for improvement.

One of the strengths mentioned is the personalized customer service provided by Annie herself. She is described as helpful and knowledgeable, able to guide customers in choosing the right services for their nails. Additionally, the nail technicians are praised for their professionalism and skill in delivering high-quality acrylic nails and gel polish services. Eva, in particular, is mentioned as providing the best pedicure experience. The positive experiences of these customers demonstrate the strengths of Annie's Nails in terms of customer service and expertise.

Another strength highlighted in the comments is the willingness of the staff to accommodate customers' needs. One customer mentions that Annie's Nails stayed open later to accommodate a group of four people, demonstrating a commitment to customer satisfaction. This flexibility and willingness to go the extra mile for customers are important strengths that can contribute to attracting and retaining customers.

The positive feedback regarding the nail designs done by Annie herself is also a strength of Annie's Nails. Customers appreciate the creativity and skill that Annie showcases in her work. The fact that customers have been using Annie's services for a long time speaks to her talent and the level of satisfaction they have experienced over the years.

On the other hand, there are also a few comments that raise concerns and highlight areas where Annie's Nails can improve. One customer mentions that the staff was rude during their visit, particularly the male employees who allegedly laughed at and insisted on a particular nail color. This highlights a potential weakness in terms of customer service and professionalism. Rude behavior can negatively affect a customer's experience and discourage them from returning to the salon.

Another negative comment mentions a long wait time and prioritizing other customers over the one who had an appointment. This can be seen as a weakness in terms of time management and customer service. Leaving a customer waiting for a significant amount of time while attending to someone who walked in later can create a negative impression and lead to dissatisfaction.

In conclusion, Annie's Nails has several strengths that contribute to their success, including personalized customer service, professional nail technicians, and beautiful nail designs. Customers appreciate their services and express satisfaction with their experiences. However, there are also a few weaknesses mentioned, such as instances of rude behavior from certain staff members and a lack of proper time management. These weaknesses are areas where Annie's Nails can improve to ensure a consistently positive customer experience. Overall, the positive feedback outweighs the negative, indicating that Annie's Nails has a strong foundation to build upon. With continued focus on enhancing customer service, addressing weaknesses, and maintaining their strengths, Annie's Nails can continue to thrive in the nail salon industry.

Best TL Reviews

I must tell you about Annie's Nails. I went for my first time this past weekend. I was greeted by Annie herself and she was able to help me know what service I needed for my nails and I had the best nail tech. He was very professional and gave me the best experience with my acrylic nails and gel polish. Then , Eva treated me to the best pedicure ever. I will be a customer of theirs from now on. There was no nicking of my cuticles, no bleeding, and I am thrilled with the outcome. They also all were communicating and happy. Thanks so much!

AMAZING !! I would recommend them

To anyone! Super helpful and willing to stay open a little later for Four of us to go in and get our nails and feet done! I love it!

My daughter and I went the day before Thanksgiving. We called ahead to make sure they had time for us. It was 4pm. They were so rude. They only had one other mother - daughter duo in there so they weren't busy. The males were particularly rude laughing, insisting we would like the color when we said we didn't. The male doing my daughter's manicure made her cuticles bleed. Her manicure took over 2 hours and we're not sure why. My pedicure took less than 45 minutes. Very disappointing and I won't be back. We later ran into the other mother- daughter duo who were there the same time we were. They said they were also put off by their rude comments and remarks. If you didn't want to be open, you should have just closed for the day.

I got my wedding nails beautifully done at Annie's Nails ❤ I was able to walk confidently down the aisle thanks to their wonderful services.

Annie is terrific. She does her nail designs freehand and they look amazing! My mom and I have used Annie since before she owned her own salon and we will continue to use her because her salon is amazing with amazing nail technicians.

I made an appointment for a manicure and dip. I arrived on time. They wrapped my nails to take the dip off. A young girl comes in says can you work me in and they left me sitting for 45 minutes while they did her nails. It was RUDE.

Great experience. I got the best pedicure that I have had in over a year. I will definitely be back.

Kelly does a great job. Everyone is really nice and professional.