Annie's Sky Nails

+1 410-254-8880

7623 Harford Rd, Parkville, MD 21234 United States of America

Open Today: -

Quick Facts About Annie's Sky Nails

Annie's Sky Nails has a mix of positive and negative comments, providing insight into the strengths and weaknesses of the salon. Analyzing these comments can help us gain a better understanding of the overall customer experience at Annie's Sky Nails.

Starting with the positive comments, several customers expressed their satisfaction with the salon. They mentioned that the staff is professional, attentive, and caring. This indicates that Annie's Sky Nails has a strong customer service aspect, with employees who prioritize the needs and comfort of their clients. Additionally, the positive feedback regarding the duration of the nail treatments, such as the dipping powder and gel nails, suggests that the salon provides long-lasting and durable services.

Another common positive sentiment towards Annie's Sky Nails was the positive interactions with specific nail technicians. Customers mentioned names like Sandy, John, Annie, Vincent, Chu, and Tina, indicating that these individuals provided excellent service and contributed to enjoyable experiences. This suggests that the salon employs skilled and personable nail technicians who have built positive relationships with their clients over time.

Customers also mentioned the welcoming and friendly atmosphere of Annie's Sky Nails. They praised the decor and upgrades to the salon, indicating that the ambiance plays a significant role in creating a pleasant experience for customers. This aspect points to the salon's effort in creating an appealing and comfortable environment for their clients.

On the other hand, there were negative comments highlighting various weaknesses of Annie's Sky Nails. One customer mentioned that the prices had increased, which might be a concern for some clients who are accustomed to lower rates. While this may indicate a higher quality service or upgraded offerings, it can also deter budget-conscious customers who may seek more affordable options. Additionally, the negative comment about feeling like they were "charged for the air" suggests that the customer felt the prices were unjustifiably high for the service provided.

Another negative comment highlighted a bad experience with a particular nail technician named Cam. The customer mentioned poor customer service skills, rudeness, and insulting behavior towards long-time customers. This indicates a significant weakness in the salon's personnel management and customer service training. Poor interactions with staff members can significantly impact the overall customer experience and lead to a loss of loyal customers.

Furthermore, there was a negative comment about a specific nail technician not understanding the customer's requests and not delivering satisfactory results. This highlights a potential communication issue within the salon, where some employees may struggle to understand or fulfill customer preferences. Inconsistent service quality can tarnish the salon's reputation and lead to dissatisfaction among customers.

In summary, Annie's Sky Nails has several strengths, including a welcoming atmosphere, professional and attentive staff, long-lasting nail treatments, and positive relationships between clients and specific nail technicians. However, there are weaknesses in terms of pricing, customer service skills, and communication with some employees. These weaknesses can impact the overall customer experience and potentially lead to dissatisfaction and loss of business. Management should address these weaknesses by providing additional training to staff members, implementing consistent pricing strategies, and focusing on improving communication and customer service skills throughout the salon.

Best TL Reviews

I've read so many hatred reviews on this place. I started going to this salon 10 years ago when Sandy and John owned it. They were amazing and when I found out they retired they said they picked wonderful people to replace them. It's been 6 years since I walked back in.. Until today. I met the new owners and based off reviews I was a little tense. I was reminded to relax. I felt embarrassed, like it was my first time. My nails are pretty and straight. The nail tech didn't hurt me. They were very nice. The price has increased so please don't be surprised if u see $50 for a full set and gel color like I did (I didn't get a design) but overall I had a wonderful experience and I don't mind going back.

I went to Annie’s Sky’s Nails and they did an excellent job. Staff was professional and organized and very attentive to your needs. I got the dipping powder and it last for 4 weeks with no chips or broken nails. They are never crowded, I will highly recommend this nail shop.

I absolutely love this nail shop! Everyone is great with my nails, personality are amazing and very caring. They are part of my family. Annie, Vincent and Chu are great!!! ???????????????????????? I highly recommend them.

This was a birthday gift from my hubby and is was magnificent getting a regular pedicure was delightful I usually get the more expensive pedi which is also amazing. I didn't like the color of my gel nails, and I normally wouldn't say anything but the personal one on one attention given allowed me to voice my thoughts and without hesitation they fixed the issue and I didn't feel bad about it. It made me enjoy my experience that much more I thank the team for such great service and can't wait to return for my follow-up appointment.

Thanks again.

I got a deluxe pedicure done by Tina and it was great. She was really detail oriented. Also, Vincent was very nice and made sure I had everything I needed today. I loved my service and will be back soon.

The first thing I noticed was the decor and beautiful upgrades to the salon. The environment is welcoming, very friendly staff and excellent service!! I will definitely be returning. Annie’s Sky Nails is my new nail salon home ☺️

the worst place, I do not recommend it to someone who goes and wastes money in that place, I went once and it was enough for me not to want to go back there, the man who did my fingernails was upset because I asked him to put skin color on for him to make my design for me and just take any color that was within his reach, it was as if I was there for free! in the end they charge you for the air you breathe in there! don't go there ever!! the one who made my feet only caressed me for an hour and added color ???? she didn't understand nothing I said! I did not tip anyone! They do not do work so that I have to pay a tip!

I’ve been a customer of Cam at this salon for 5 years and at this point I’m fed up and I will NEVER return because he is so rude and has extremely poor customer service skills (they all do) especially to someone who has been giving him money and good tips for half a decade. Today was the last straw. I asked him to fix my VERY crooked nails (photos attached) before he continued the process and he said some rude comments in response and insisted it was my fingers that were crooked. First, you’ve been doing my nails for years and all of a sudden my fingers crooked, and on top of that if my fingers were crooked it’s your job as the nail tech to make them look straight as possible. I’ll I wanted him to do was fix it but instead he decided to get defensive and insult me. I walked out before he could even finish because I will no longer give my money to people who do not care about my allegiance or business at all for that matter. DO NOT GET SERVICED HERE!