Barista's Coffee Shop

Market Square, Port Talbot SA13 1PB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Barista's Coffee Shop

Barista's Coffee Shop has both strengths and weaknesses based on the comments provided. In terms of strengths, many customers praised the customer service at the coffee shop. They mentioned that the staff were helpful, polite, and understanding. This indicates that the coffee shop values good customer service and prioritizes the needs of its customers.

Another strength mentioned by customers is the affordability of the meals. They found the home-cooked meals to be reasonably priced, which is a positive aspect as it attracts customers who are looking for good value for their money.

The coffee at Barista's Coffee Shop also received positive feedback from some customers. They described it as delicious and milky, indicating that the coffee is of good quality. Additionally, one customer mentioned that there were gluten-free bread options available, which shows that the coffee shop caters to different dietary needs and preferences.

Additionally, the coffee shop was described as quick and efficient by one customer, indicating that the service is fast and streamlined, which can be a positive aspect for those who are in a hurry or prefer a quick dining experience.

However, there are also notable weaknesses mentioned by customers. One customer complained about the breakfast being "creameted and cold," indicating that the food quality may be inconsistent and that temperature control could be an issue. Another customer mentioned that the coffee was dreadful, suggesting that there may be inconsistency in the quality of the coffee beverages.

Customer service is mentioned as both a strength and weakness. While some customers praised the staff for being helpful and polite, another customer described the waitresses as rude and surly. This inconsistency suggests that there may be a lack of consistency in the behavior and attitude of the staff members, which can negatively impact the customer's experience.

Another weakness mentioned by a customer is the sub-standard service, as the waitress kept getting orders wrong and lacked a customer service smile. This indicates that there may be issues with order accuracy and overall friendliness of the staff, which can contribute to a negative experience for customers.

Overall, Barista's Coffee Shop has strengths such as excellent customer service, affordable home-cooked meals, and positive comments about the staff. However, there are weaknesses in terms of food quality consistency, coffee quality, and inconsistency in customer service. These weaknesses should be addressed by the coffee shop in order to improve the overall customer experience and ensure customer satisfaction.

Best TL Reviews

Awfull breakfast all creameted and cold would not recommend

Dreadful coffee and even worse customer service. Rude, surly waitresses - will definitely not be returning!

Excellent customer service and not expensive home cooked meals

Visited around lunchtime today. Food was lovely. We had a small and large breakfast all reasonably priced and to finish a delicious milky coffee each. Also to my husband's delight they had gluten free bread too! Very impressed. Will call again. :) xx

I go to this cafe every 3 weeks, with my friend. The food is always very good, and a lovely cup of coffee. I like to support local businesses, the staff are very helpful and polite.

Nice food nice staff and nice and quick

Very understanding staff, good food. Thank you for a great service

Ordered 2 full breakfasts with HOT drinks. Waited 20 minutes for the food to arrive. Not what I expected, egg over cooked and crispy and the rest of the plate was hidden under a mixture of beans and tomatoes. Sub-standard service as the waitress kept getting orders wrong (and a customer service smile wouldn't go a miss either) .