Quick Facts About Sweet Retreat Burton
Sweet Retreat Burton Place has received various comments from customers, highlighting both strengths and weaknesses of the establishment. Let's analyze each comment to gain a better understanding.
Starting with the positive aspects, one customer came in with their family and was impressed with the sundae they ordered. The Knickerbocker Glory Sundae received high praise, and the customer ended up eating the entire sundae that their wife had ordered. This indicates that the desserts served at Sweet Retreat Burton Place are delicious and satisfying.
Another customer mentions that they love Sweet Retreat Burton Place as it is their favorite place for sundaes. They appreciate the generous portions and the fact that the establishment is not stingy with the toppings. This shows that the portion sizes and quality of the sundaes are commendable.
A customer who usually orders a variety of items from each section of the menu expresses their satisfaction with the chocolate sponge cake with plain custard. They describe it as "WOW," indicating that it is a standout item on the menu. Additionally, they mention that the employees are always welcoming and nice, contributing to an overall positive experience.
The positive comments also mention the outstanding desserts served at Sweet Retreat Burton Place. One customer uses the word "AMAZING" to describe the Oreo cheesecake with Belgian chocolate sauce. They also highlight the quick delivery service, which indicates efficiency and promptness in fulfilling orders.
Moving on to the weaknesses mentioned in the comments, one customer expresses their dissatisfaction with an order they received from Sweet Retreat Burton Place. They mention receiving a cheesecake with mold, which is an unacceptable mistake. Furthermore, they state that the establishment tried to rectify the error by offering a free item instead of a refund, which did not satisfy the customer. This indicates a lack of accountability and customer service in resolving the issue.
Another customer mentions consistently encountering mistakes with their orders. They mention a previous occasion where the establishment forgot to include their brownie and had to send another, causing a delay. This suggests a lack of attention to detail and possibly a decline in quality control. The same customer also mentions that their recent order was delivered to the wrong house twice, further highlighting a problem with accuracy and attention to customer details.
Additionally, this same customer mentions issues with the quality of their milkshake, with no sauce included and a lack of mint flavor. They also complain about the crepe being cold, chewy, and the chocolate on top being stale. The uncooked cookie dough further adds to the negative experience. These issues indicate a decline in food quality and consistency since the establishment reopened.
Although not mentioned in the comments specifically, it is worth noting that one customer has trouble adding a photo to their review, suggesting potential issues with the establishment's online platform or website.
In conclusion, Sweet Retreat Burton Place has received both positive and negative feedback from customers. The strengths of the establishment lie in the delicious and satisfying desserts, generous portions, and friendly and welcoming staff. However, weaknesses include receiving orders with mold, mistakes in delivery, lack of attention to detail, decline in food quality, and the need for improvement in customer service. These weaknesses are important for the establishment to address in order to maintain and improve customer satisfaction.
Best TL Reviews
Came in with the Mrs and kids and ordered. Normally I opt out of eating dessert and just have a spoonful of what they ordered.
Anyway I had a spoonful of my wife's Knickerbocker Glory Sundae which she ordered and I was definitely impressed!!! I ended up eating all her sundae it was that good!!!
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Ordered from Sweet retreat and this is what they sent.. Cheese cake with mould ????????. They tried t offer a free item and didnt want to refund the money. Absolutely shocking and wont be using them again. Cant add a photo for some reason but have the evidence
Our favourite place for sundaes! They are not stingy with the toppings like some other places and generous portions.
Disappointed that the cheesecakes (or atleast the one I had -ferrero) are not baked, they are the cheat non bake chilled ones. So will stick to ordering sundaes only.
I usually order a item from each section and am never dissapointed the Choclate sponge cake with plain custard is just WOW and the cheesecakes especially the lotus biscoff one is my FAVOURITE!!!!!!! and the food never dissapoints. Whenever I go in to collect the employees are always so nice and welcoming BEST DESERT SHOP EVER!!!!!!!!!!! ????????????????????????????????????????????????????????
I used to rate sweet retreat n was gutted when it closed. Last 2 orders I've made something always wrong!!! Last time they forgot my brownie and yeah they sent another but loooong wait for it. This time My order was with the delivery driver for 25 mins before it arrived... compeltely wasnt paying attention and went to the wrong house number twice. This time my milkshake doesn't have any sauce neither can you taste the mint (ran out of mint areo used balls?) The crepe was cold and chewed even the chocolate on top was stale and inside. The cookie dough wasn't fully cooked either. Definitely getting worse especially since re-opened.
The desserts were outstanding , staff were friendly and welcoming .Definitely recommend coming here.
Make sure to check it out. (Swadlincote )
Wonderful friendly , helpful service from all the staff in store. Great enthusiasm and very welcoming, so refreshing to see great attitudes from everyone. Waffles were great too, thank you
I had the Oreo cheesecake with Belgian chocolate sauce and it was AMAZING! Delivery was quick too. Definitely ordering from there again.
Place Pictures
Sweet Retreat Burton Info
Amenities
From the business
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Identifies as women-owned
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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In-store pick-up
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In-store shopping
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Takeaway
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Same-day delivery
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards