Beauty Nails

+1 313-757-7399

3691 Dix Hwy, Lincoln Park, MI 48146 United States of America

Open Today: -

Quick Facts About Beauty Nails

Beauty Nails place has both strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses, let's break them down into different categories:

1. Customer Service and Atmosphere: - Strength: The salon is described as welcoming and friendly. Employees are consistently mentioned as being smiling and friendly towards customers. This creates a positive and welcoming atmosphere for clients. - Weakness: One comment mentions that an older gentleman was continuously wiping his nose on his hand, which was off-putting and unhygienic. This reflects poor professionalism and hygiene standards.

2. Quality of Nail Services: - Strength: Several comments praise the nail technician named Vivian for her exceptional work. She has been working with one customer for over nine years, indicating her consistency and skill. She is mentioned as providing excellent nails and executing the desired style perfectly. - Weakness: There are multiple negative comments regarding the quality of the nail services. Complaints range from nails being crooked, nails coming off too soon, gems being upside down, inconsistent nail sizes, glitter and dust on nails, and bumpy top finishes. These complaints suggest a lack of attention to detail and inconsistent service quality.

3. Price and Value: - Strength: One comment mentions that the salon has a pleasant atmosphere and a wide variety of color options. This indicates that the salon offers a range of choices to cater to customer preferences. - Weakness: Several comments mention that the prices are too high considering the quality of the nail services provided. Customers felt that they did not receive good value for their money, considering mistakes made in nail application and subsequent fixing.

4. Handling of Complaints and Mistakes: - Strength: One comment highlights the salon's willingness to fix mistakes made by their employees free of charge. This indicates good customer service and a commitment to ensuring customer satisfaction. - Weakness: There are also complaints about mistakes made by the salon, such as nails not properly cured, shellac bubbling and being tacky, and nails not being filed as requested. These mistakes reflect a lack of attention to detail and quality control, leading to customer dissatisfaction.

5. Skill and Professionalism of Employees: - Strength: Multiple comments highlight the excellent skills and professionalism of Vivian, one of the nail technicians working at the salon. She is praised for her ability to handle clients' specific requests and create beautiful nail sets. - Weakness: There are complaints about an older gentleman's lack of understanding of client requests, making jokes at the customer's expense, and not following proper hygiene practices. These issues reflect a lack of professionalism and communication skills, which can negatively impact the customer experience.

In conclusion, Beauty Nails place has strengths in terms of customer service, the skills of certain nail technicians, and their willingness to rectify mistakes. However, there are weaknesses in terms of overall service quality, attention to detail, and professionalism. Prices are also mentioned as being higher than the quality of service provided. The salon should focus on improving consistency in service quality, addressing hygiene concerns, and ensuring proper training and communication skills for all employees. Additionally, they should consider reevaluating their pricing to align with the value customers receive.

Best TL Reviews

Amazing job everytime I come in. Very welcoming. Vivian has been my nail tech for over 9 years. So glad she got her own shop. I have never had a complaint. If something wasn't up to par, she fixed it for free and made sure I was satisfied. Every employee is smiling and friendly. Best nail salon downriver!!!

Finally figured out how to post the pictures of my nails I got there, he apparently didn't understand anything I said to him I asked for coffin shape this is what he did, I told him they were awful looking please fix them ge made jokes in Chinese laughing at me to the front desk girl, I said how do you not see how bad these look ???? I seriously popped them off the following day I couldn't stand how awful they look oh and it was $140 forme and my daughter and all her nails started coming off 3, day's later hers were done by the other man who works there. Mine were done by the old man who kept wiping his nose on his hand trying to touch me. ???? I stopped him every time and told him wash your hands ✋️ this is by far the worst Nail salon downriver... prices are to high for garbage nails and every person in their does nails like a child.

these are my moms nails the day after we got our nails done. we asked if they could fix them but they told us it was fine. it is way overpriced. me and my sisters also got them done half of the gems on my nails are upside down. my sisters nails are crooked and almost coming off. my nails are different sizes for the other hand.some gems have already fallen off. there is glitter and dust on my nail. the top of my nails are very bumpy and looks weird and they are very curved which makes it look more weird. they were doing there own nails at the front desk. we are definitely not going to come back.

I went to this location yesterday for the first time it was so nice and clean and everyone was so friendly, the older gentleman did my pedicure and I needed an acrylic nail done. It took him forever but I figured you know….no hurry, I got to sit in the nice chair, I get home I looked down the acrylic nail was already off and I look and everyone of my toenails are in a slant crooked. Not only was it a costly pedicure he got tipped 10 bucks for absolutely a not to hot job. So irritated. Just tacky and lousy. Won’t go back. He didn’t even go all the way to the bottom of my nail it’s like just such a lousy job I’m so bombed. ????????????

Today was my first time getting my nails done, and I was very nervous because I have extremely bitten nails because of my anxiety and postpartum anxiety. Vivian had absolutely no problem giving me this beautiful set of nails and I am absolutely OBSESSED with them! The whole atmosphere is amazing, and everyone is so genuinely nice! It is so clean and they have tons of color options. I will definitely be coming here again! Thank you so much Vivian!

I came in nervous to try something new with my nails and also trying out a new nail spot. When I walked in I was immediately greeted and the wait time wasn’t long. My pedicure was relaxing! Vivian did my nails and explained to her exactly what I wanted and she executed the style! We talked about our kids while she did my nails. Good vibes with good conversation in this place. I love a clean nail spot!

Excellent nails by Vivian. The friendly atmosphere in the salon is amazing. Not just between Vivian and I, but with all other clients there. Whenever I have gone in, clients, there always tell me how wonderful everyone is and I have found that to be true.

I went in for a basic shellac manicure and the older gentleman provided my service. The shellac was all over my cuticles and didn’t cure properly. I paid $30 for the service and tipped $10. When I got home - I washed my hands and noticed the shellac bubbling and tacky.

Having spent $40 on this service I went back and showed them my nails - requesting they be fixed. They were very understanding and sat me down with another gentleman who was AWESOME! He removed the original shellac and redid both hands. He also filed them how I originally requested but didn’t receive.

Not sure I’ll be back - but it was nice they fixed their employees mistake with no hesitation and free of charge.