Quick Facts About Bens Beauty Supply
Bens Beauty Supply has both strengths and weaknesses based on the comments provided. Starting with the weaknesses, one recurring complaint is the poor customer service. Several comments mentioned that the staff was rude, unfriendly, and unhelpful. This can create a negative customer experience, leading to dissatisfaction and potential loss of business. Another weakness mentioned is the lack of knowledge about the products. Customers expect staff members at a beauty supply store to have a good understanding of the products they sell, in order to provide accurate information and recommendations. The fact that the staff lacks product knowledge can make customers hesitant to trust their advice and guidance.
Another weakness mentioned is the store's small and cluttered space. Several comments refer to boxes and products being scattered around, making it difficult to navigate and find desired items. A cluttered environment can create a sense of disorganization and make it harder for customers to browse and shop comfortably. Additionally, the lack of pricing on many items is seen as a drawback. Customers like to know the prices of products before reaching the register to avoid any surprises. The absence of visible price tags can be frustrating and could potentially dissuade some customers from making purchases.
Moving on to the strengths, one positive aspect mentioned is the pleasant and helpful demeanor of one staff member identified as "Adam." Friendly and helpful staff can greatly improve the overall customer experience and contribute to a positive perception of the store. Another strength mentioned is the ability to find items and leave the store satisfied. While customers noticed the clutter and lack of visibility of the products, they were still able to find what they needed and make their purchases. This indicates that despite the shortcomings, the store can still meet the basic needs of customers.
One comment mentioned that customers go to Bens Beauty Supply for a fun outing with friends, highlighting the potential for the store to create a social and enjoyable shopping experience. This could be a unique selling point if the store were to focus on creating a welcoming and engaging atmosphere.
However, it is important to note the recurring complaints about the lack of up-to-date products and the absence of Grade A hair. These comments suggest that Bens Beauty Supply might not cater to the latest trends and preferences in the beauty industry. Staying updated and offering a wide range of high-quality products is crucial for a beauty supply store to attract and retain customers.
In conclusion, based on the comments, Bens Beauty Supply has several weaknesses, including poor customer service, lack of product knowledge, cluttered space, and outdated products. Some strengths include helpful staff, the ability to find desired items, and the potential for a fun shopping experience. However, it is evident that there are areas for improvement, particularly in terms of customer service, product selection, and organization. Taking steps to address these weaknesses and enhance the strengths can help improve the overall reputation and success of Bens Beauty Supply.
Best TL Reviews
I will never go back here. ???? We walked in around 7:10 pm. Google says they close at 8. As soon as we walked in the man said "We close in a few minutes." And he had a "tone". I politely said "ok thanks. Do y'all have wax, for hair removal?" And he said "no". We turned to walk out of the store, because that's what we went for and he followed us to the door. My 7 year old niece was holding the door for the rest of us and held it bc the gentleman looked like he was following us out, and he rudely took the door and pulled it closed. It was overall a very uncomfortable experience. Not friendly, inviting or welcoming.
Cons- Very very small and cluttered up with boxes and products.. most things have no price on it.. not as much selection as other beauty stores but they do have a lot of stuff u just can’t really see it as it’s full of boxes and all typa stuff every where.. things do seem more expensive but if this is your only option then it’s ok at that moment
Pros- dude at counter was very nice and helpful.. very pleasant..I got what I came to get so no complaints
This wouldn’t b my first choice in beauty stores to go to but it’s not bad and my experience was fine.. I’d go there again.. it’s just a bit to messy and cluttered up and I lik to no the price of my items before I get to the register.
Go here weekly. And often for nothing but I always walk away with something. The only thing is not finding items priced, but Adam has always been helpful so not a big deal. Its a fun place to go with my bestie for just about anything beauty.
No knowledge of products
Poor custumer service...over the market price on most of their products and extensions.
Shop online at least you get more information on the products you are wanting to buy. Also the best price of any retail store even with shipping included.
They have No Grade A hair.
Be careful at this place Bens RipOff more like it.
What does Ben know about beauty??
It's ok but could be better
The hair that they have there is like old fashioned wigs they need new up-to-date wigs in that place
Customer service is excellent
Bens Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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