Quick Facts About Best Friend Dog Grooming
Strengths:
1. Excellent customer service: Multiple comments mention the friendly and welcoming staff, as well as the attentive and caring approach to handling pets. This indicates that the grooming place has a strong focus on customer satisfaction.
2. Knowledgeable and professional staff: Several comments praise the staff for their knowledge and expertise in grooming dogs. This highlights the competence and professionalism of the groomers, which can instill trust in pet owners.
3. Fair pricing: One comment specifically mentions the fair prices offered by Best Friend Dog Grooming. This can be a significant strength, as affordability is an essential factor for many pet owners when choosing a grooming service.
4. Efficient and timely service: One comment notes that the grooming place had the pet in and out in a timely manner. This indicates that the groomers are efficient in their work and can provide quick service without compromising on quality.
5. Ability to handle difficult dogs: The first comment mentions that the groomers were able to groom a dog that tends to bite without using a muzzle. This demonstrates their skill in handling challenging dogs and ensuring their safety during the grooming process.
6. Good results: Multiple comments express satisfaction with the grooming results. The mention of before and after pictures and the noticeable difference in the appearance of the pets indicates that the groomers are capable of delivering high-quality grooming services.
Weaknesses:
1. Aggressive attitude: One comment mentions a staff member displaying an aggressive attitude, which can be off-putting to customers. This suggests a need for better training or communication skills within the staff.
2. Upcharging and deceptive practices: Another comment mentions a negative experience where the groomers allegedly tried to upcharge the customer and claimed certain services were already done. This displays a lack of transparency and honesty, which can erode trust in the grooming place.
3. Injuries during grooming: One comment expresses concern about their dog being injured during the grooming process. This indicates a potential issue with the grooming techniques or lack of attention to detail, which can be a significant weakness for pet owners who prioritize their pet's safety.
4. Lack of evidence (before and after pictures): While multiple comments mention the positive results, one comment regrets not taking before and after pictures. Providing visual evidence of the grooming results can enhance the credibility of the grooming place and reassure potential customers.
Addressing weaknesses and building on strengths is crucial for any business to improve and maintain its reputation. Best Friend Dog Grooming can focus on better staff training, transparent pricing strategies, and implementing stricter safety measures to overcome the mentioned weaknesses. By continuing to prioritize excellent customer service, offering fair prices, and demonstrating expertise in grooming, the grooming place can further strengthen its reputation and attract more customers.
Best TL Reviews
Absolutely loved this place. First time here and certainly not my last. As I arrived I was pleasantly surprised that they were open even before 9am. Stephanie was the one who was there and she was so nice. I explained that dog was a bitter and even had his muzzle with me but she said let me see if we even need it. They didn't even use it and let me know when I picked him up that he was a good boy. My girl pup was a little bit more jumpy but yet they still did an awesome job. I explained my concerns of the bad experience I had with a previous groomer and she did her best to actually put me at ease. She also let me know that my pups nails were bleeding and the precautions they took to stop the bleeding and what to do if they kept bleeding which I appreciated. The staff is all around super nice and welcoming. I truly recommend this groomer.
PS. Added before and after pics and what a difference.
Horrible experience. They try to upcharge you and say your dog needs something that they dont and when u decline they say it was already done. It looked like all they did to our dog was put on some deep conditioner and brushed her and probably just used a thinning- out comb. One of the girls will talk to you with an agressive attitude like shes ready to fight you. They said my dog was really bad and ive never heard about my dog being bad from a groomer...Ive been to other groomers and never ever had this bad experience and i paid the most i ever had at this groomer... I do not recommend!!!!
They do a great job and take care of your pet. Prices are fair and appreciate their excellent customer service
Had a wonderful experience. Staff/owner were very friendly and remained very professional. Was very knowledgeable and helpful. Felt super comfortable leaving my granddog Fluffy there and was overwhelmed with delight when Fluffy was all cleaned up. Wish I would have taken before and after pics you would not believe how good she looked after....will be returning and most definitely would recommend to all my family, friends & anyone else in search of a safe, clean, friendly, get 'er done, not expensive dog groomer! Thanks guys I loved the way she looked!!
The service here is great! I was able to get my Coco in with no problem! They were super understanding and caring to my baby. I felt at ease leaving my baby with someone else for the first time :) The work they did on Coco was amazing! I will definitely be going back to take all my fur babies ❤️
Good people and great vibes at this establishment brought my pet in for a nail clipping they had him in-and-out in a very timely manner. They were also very knowledgeable and shot me a few good pointers. THANK YOU BEST FRIEND DOG GROOMING BUSTER AND I APPRECIATE YALL.
Stephanie is the best we love her! She takes real good care of our Bella! Good prices and very friendly. Thank you!
I took my baby here for the first time about a week ago. They had cut my little bear so many times. Under his tail and his little legs. $65.00 is alot for my dog to be getting hurt when he's supposed to be getting pampered. BEAR WILL NOT BE RETURNING!!
Place Pictures
Best Friend Dog Grooming Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 07:00 AM - 05:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | 07:00 AM - 05:00 PM |
| Saturday | 07:00 AM - 05:00 PM |
| Sunday | 07:00 AM - 05:00 PM |
How to go there
Location
Places
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