Quick Facts About Beyond Appearance Salon Spa
Strengths:
1. Skilled hairstylists: The salon has hairstylists like Polly and Shenise who have received positive reviews for their work. They have the ability to understand client preferences and deliver the desired results.
2. Customer service and personalized experience: Clients have mentioned feeling special and cared for during their visit to the salon. The friendly and welcoming atmosphere created by the employees contributes to a positive experience for customers.
3. Clean and spacious environment: The salon is reported to be clean and spacious, which adds to the overall comfort and satisfaction of the clients. A clean and organized salon gives the impression of professionalism and attention to detail.
4. Prompt response and good communication: Beyond Appearance Salon Spa stands out for being the only salon to call back when the client tried to book an appointment. This indicates that they value their customers and prioritize good communication.
5. Skill in handling challenging hair types: The salon has stylists who are skilled in handling various hair types, such as curly and frizzy hair. This suggests a level of expertise, as clients with difficult hair types have praised the stylists for their ability to create a suitable hairstyle.
6. Positive recommendation for other services provided: Clients have recommended services beyond hairstyling, such as nail services. This indicates that the salon offers a range of services and has skilled professionals in different areas.
Weaknesses:
1. Negative customer experience: One customer mentioned having the worst experience at the salon, with an issue escalating to the point of involving the police. This negative experience can deter potential customers from visiting the salon.
2. Lack of thoroughness: A client mentioned that they had their brows and lip waxed, but the salon missed obvious hairs. This points to a possible lack of attention to detail and thoroughness in certain services provided.
3. Pricing concerns: The negative review mentioned an attempted overcharging for a service, which created dissatisfaction. This suggests that pricing transparency and fairness may be areas for improvement.
4. Limited availability or staff capacity: The fact that the client had to call multiple salons for an appointment and this salon was the only one to call back raises concerns about the salon's availability. It is possible that the salon may struggle to accommodate all appointment requests or may have limited staffing, which can hinder the customer experience.
In conclusion, Beyond Appearance Salon Spa has several strengths, such as skilled hairstylists, a clean environment, positive customer experiences, and a range of services. However, the salon also has some weaknesses, including negative customer experiences, potential pricing concerns, lack of thoroughness in certain services, and possible limitations in availability or staff capacity. These weaknesses should be addressed to ensure a consistently positive and satisfactory experience for all customers.
Best TL Reviews
Polly did an amazing job on my daughter's hair. Her first time getting highlights.. She showed her a pic and got just what she wanted. Fees are comparable to other places. It was her birthday she felt special and cared for. The place was clean, spacious and both employees there were very nice. We called 4+ stores for an appointment this was the only salon to call us back!!
This is the worst salon i have ever been to in history. We just had to get the police involved cause the lady is so horrid she tried ripping me off for money that I was not willing to pay. She did a horrible job. Got dye all over my hands and face and then tried to charge me 150$ for just a root touch up and doing nothing!!! I wish I had never gone here. This lady is insane and pure evil. I wouldn't send anyone here.
I have very curly natural hair Shenise colored and styled my way poofy And very curly hair She did an awesome job ! Highly recommend Shenise !!
My hair is naturally very curly, frizzy and thinning due to a thyroid condition. I walked in looking like I had a long, dried up, overgrown shrub on my head. Pauly gave me a the greatest low maintenance, shoulder length curly bob. I love it. ❤
I had my nails done by Olivia. She was super friendly and nice. She puts her heart into the job. It was a wonderful experience and I would definitely recommend her and I will be going back.
Absolutely Thrilled with my hair. Paulie did a fabulous job! I really enjoyed how friendly and welcoming you are.
Shenise has been my hairstylist for 6 years, she is someone I completely trust and value her expertise when it comes to the look of my hair. I may not always know exactly what I want but after giving her my input she always leaves me looking fabulous as well as feeling fabulous! I couldn’t be more excited for her in her new venture as salon owner and will always recommend her or the salon for the different services offered there. You can also get your nails done by the wonderful Olivia who is amazing and loves what she does!!
I went in to get my brows and lip waxed. They were on the phone with someone when I walked in. Very friendly but missed a lot of obvious hairs.
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Beyond Appearance Salon Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
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| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 08:00 AM - 06:00 PM |
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