City Nails

+1 517-768-9145

916 N W Ave ste d, Jackson, MI 49202 United States of America

Open Today: Closed

Quick Facts About City Nails

City Nails has received a mixture of positive and negative comments, giving us an insight into their strengths and weaknesses. Let's begin by analyzing their strengths:

1. Friendly and enthusiastic staff: Many customers have appreciated the friendly and kind nature of the staff at City Nails. The technician complimented one customer's color choice, engaged in conversation about Vietnamese culture, and even took a photo to demonstrate her enthusiasm towards the customer's nails.

2. Long-lasting shellac manicures: A customer reported that the shellac manicures they received at City Nails lasted a long time. This indicates that the salon provides quality work and uses good products that can withstand regular wear and tear.

3. Convenient hours: City Nails offers later hours, allowing busy moms to visit the salon after preparing dinner. This flexibility in scheduling indicates that City Nails values their customers' convenience and tries to accommodate their needs.

4. Skilled and respectful staff: Jenny, a nail technician at City Nails, received high praise for her skills and professionalism. She helped a customer choose the perfect color and provided a wonderful experience. This demonstrates that City Nails employs knowledgeable and talented staff members.

5. Efficient service: One customer mentioned that City Nails is fast and provides great service. This indicates that they prioritize completing services in a timely manner without compromising on quality.

Despite these positive aspects, City Nails does have some weaknesses. Let's explore them:

1. Inconsistent service: A customer's experience was inconsistent as they had initially set an appointment with Jenny but ended up being serviced by Tweety instead. This customer expressed their disappointment as they had specifically requested Jenny. This suggests a lack of coordination and communication within the salon.

2. Nail quality issues: A customer complained that their fake nails started to lift just two days after the service, and their daughter's polish chipped off within three days. Additionally, the customer's feet were not properly taken care of as their requested toenail trimming was overlooked. These instances indicate a lack of attention to detail and quality control at City Nails.

To summarize, City Nails has strengths such as friendly staff, long-lasting manicures, convenient hours, skilled technicians, and efficient service. However, they also have weaknesses in terms of inconsistent service and quality control issues. It is essential for City Nails to address these weaknesses and work towards maintaining consistent, high-quality service to ensure customer satisfaction.

Best TL Reviews

I really enjoyed the hour I spent here being pampered. I forgot to get the technician's name, but she was a middle-aged woman. She said she liked the colors I picked, which are for Black History Month. I replied with, "Cảm ơn." She stopped and looked at me. "What did you say?" "Cảm ơn!" She smiled and told the other technician in Vietnamese I told her thank you. They asked if I knew more, and we chatted about that. I just love how she was so ecstatic over my nails. She even took a photo.

My sister and I went here a few weeks ago and are happy to report that the shellac manicures we both got lasted a very long time! Very happy with the work and will be going back today! It's also nice that this location has later hours so moms can go after prepping dinner.

7/18 Jenny did an amazing job with my nails today. I’ve had my nails done at Lux Nails and a few other places here in Jackson. This City Nails is by far the best place for getting your nails done. All of the staff are respectful, kind, and good at their craft! They helped me pick a color and Jenny did a wonderful job getting me what I wanted and more for my acrylic nail set. If you want to get your nails done in Jackson — you won’t find better than at City Nails. Thank you Jenny and City Nails staff!

8/06 Tweety did my purple nails. I set an appointment to see Jenny at 3:30 today... When I arrived, Tweety said she would do my nails instead. They’re not a bad set, I just wanted Jenny like I was told would happen ???? They’re not as good today. Jenny took longer but she wasn’t distracted and focused on great work. I hope I get Jenny next time.

I was a walk-in and only waited 10 min before I was able to get a brow wax. It did hurt a little , but once she wiped the cooling oil stuff on it it subsided... They do look great though !!!

First time being here I wanted to try somewhere new well that was a big mistake. After two days my fake nails were lifting up day 3 my nails were chipping day 4 they were falling off. My daughter got her nails done her polish came off on day 2. Got my feet done asked them to trim my toe nails and they didn’t.

I love this place! They are very clean and staff is very friendly. They always do a wonderful job and their prices are good.

Love them and they always do a great job on my nails !

One of the best places ive got my nails done they have great service they are fast and do a great job