Quick Facts About Golden Nails & Tanning
Golden Nails & Tanning has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. In this analysis, we will explore these strengths and weaknesses in order to provide a comprehensive understanding.
Starting with the strengths, one notable aspect mentioned by a customer is that the salon accepts walk-ins, which is convenient for individuals who are not organized enough to make appointments in advance. This flexibility caters to a wider range of customers who may have sudden or unpredictable schedules. Additionally, the staff at Golden Nails & Tanning are praised for their willingness to ensure customers get what they want. This indicates a customer-centric approach and attentiveness to individual preferences.
In terms of the physical establishment, the salon is described as warm, welcoming, and clean by a customer. This creates a pleasant atmosphere for customers and contributes to a positive overall experience. Having a clean environment is crucial for any business, especially in the beauty and wellness industry, as it directly impacts the perception of professionalism and hygiene.
Moving on to the weaknesses, consistent service quality seems to be a concern for customers. One comment highlights the inconsistency between different technicians, with some providing excellent service while others are considered just average. This inconsistency can create a lack of trust and reliability among customers who prefer a consistent experience.
Another major weakness highlighted in the comments is the unprofessional behavior of some technicians and the rude attitude of the manager. Multiple customers have expressed their dissatisfaction with the service they received, mentioning instances of rough treatment, being hurt during the process, and feeling rushed. Additionally, there are complaints about the rudeness of the staff, specifically the manager, which suggests a lack of professionalism and customer service skills. Negative encounters with staff members can significantly impact the overall perception of the salon and deter customers from returning.
Hygiene and quality are also mentioned as weaknesses. One customer reported experiencing peeling and lifting of their nails less than a week after the service, which indicates poor quality or improper application techniques. Furthermore, another customer mentioned that the place is filthy, which raises concerns about the salon's cleanliness standards and hygiene practices.
Finally, scheduling and wait times are identified as weaknesses by customers. There are accounts of customers being ignored and having to wait for extended periods without any acknowledgment or assistance. This reflects poor customer service and a lack of organization in managing appointments and waiting customers.
In conclusion, the strengths of Golden Nails & Tanning include their flexibility in accepting walk-ins and their willingness to ensure customers' preferences are met. The salon is also praised for its warm and welcoming environment, as well as the cleanliness of the establishment. However, the weaknesses of the salon lie in inconsistent service quality, unprofessional behavior from certain staff members, poor hygiene standards, and issues with scheduling and wait times. Addressing these weaknesses would be crucial for Golden Nails & Tanning to improve their overall customer experience and reputation.
Best TL Reviews
I come here fairly often as I'm never organized enough to make appointments for nails and they have always taken me as a walk-in. They are good about asking to ensure you get what you want. My only "complaint" is that service is not super consistent between people and so sometimes is AWESOME service and sometimes it's just ok. So I would suggest asking for a specific tech or making an appointment with them specifically.
The lady who had done my nails was very unprofessional, she acted like she was in a rush. She was very rough I had to tell her many times that she was hurting me. Now I know why I haven't been Here in along time the worst ace ever.
Terrific salon. Highly recommend!! Kim, the owner, is very professional and service oriented
The salon is warm and welcoming and very clean. Amy also did a good job on pedi.
UPDATE: Less than a week later, the nails were peeling and lifting. Save yourself the aggravation and go elsewhere.
ZERO stars if I could. I do not know how this place is still open. I have lived here for 7 years and I have given them about 10 chances to get it right over those years. The woman kept yanking on my hand despite the fact I complied with her repositioning each time. The services are subpar. They are rude. It is like a big high school clique. They are nice to certain customers and rude to the rest. The place is FILTHY. Save your money. Go to ANY other place than this one.
I normally do not tear down a business but what they did was very unprofessional. You seen I need a fill in and you tried to just cover it up with polish.
One of the ladies do my daughter nails really bad and the worst part I bring my daughter and law because I was so happy with the service
They got me in and out very nice place is clean most definitely will be coming back ????????????
Golden Nails was once a go to for me and I have spent several dollars getting my nails and toes done there. However, the customer service definitely isn’t there and they do not value their customers. There are several times that I have waited for a service and have been ignored. On my last visit I came inside and for over 30 minutes and no one acknowledged me or asked what service I wanted performed. After waiting for almost a hour I called and asked if I could schedule to come back in about a hour (since I was already waiting, being ignored and in line with 3 people in front of me). The lady told me no and recommended I come the next day. I had already waited for an hour without being acknowledged, then I was asked to come back the next day with it being two hours until closing. The only thing I wanted was a polish change. That’s very inconsiderate. The owner of Golden Nails is very rude and has HORRIBLE customer service so I will be going elsewhere to get my nails done from now on because my money definitely isn’t valued there.
If you do decide to go there I recommend Tee of Henry. They both are AMAZING. However I don’t care for the manager. She’s very rude.
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Golden Nails & Tanning Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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