Black Box Barber Shop II

+1 803-799-0005

2501 Millwood Ave, Columbia, SC 29205 United States of America

Open Today: -

Quick Facts About Black Box Barber Shop II

Black Box Barber Shop II has received a mix of positive and negative comments from customers, which can provide insight into its strengths and weaknesses. In analyzing these comments, it is important to consider the individual experiences of customers, as well as the overall reputation of the business.

Starting with the strengths, it is evident that Black Box Barber Shop II has a strong sense of community. The comment stating that the shop has been a part of the community for a long time highlights its long-standing presence and involvement in the local area. This suggests that the barbershop has built relationships and trust with its customers, creating a loyal customer base. Additionally, the comment about the owner staying open late to accommodate a customer for picture day demonstrates a willingness to go above and beyond to provide good service.

Another strength mentioned by a customer is the attention to detail and the time taken to give customers the haircut they want. This indicates that the barbers at Black Box Barber Shop II prioritize customer satisfaction and take the necessary time to ensure a satisfactory outcome. Furthermore, the comment regarding the owner's professionalism and being a down to earth professional suggests that the staff possess the necessary skills and expertise to provide quality haircuts.

Moving on to the weaknesses, a recurring theme in the negative comments is poor customer service. One customer mentioned the owner being rude and unprofessional over the phone, while another mentioned feeling ignored as a walk-in customer. These incidents highlight a potential weakness in customer service and interpersonal skills. The negative comments also address issues related to the execution of haircuts, such as cutting hair incorrectly, nicking the neck, and mishandling eyebrow grooming. This suggests a potential weakness in the technical skills and attention to detail of the barbers.

Additionally, there is a significant incident mentioned where a delivery person experienced disrespectful behavior from the staff. This incident reflects negatively on the business as a whole and raises concerns about the overall treatment of customers. Furthermore, the comment about the barbers being the worst in the upstate indicates a potential weakness in the quality of haircuts and the reputation of the barbershop.

It is important to note that the negative comments are more detailed and explicit in describing the weaknesses, while the positive comments are more general and less specific. This may indicate that the negative experiences have had a greater impact on customers, leading them to write more detailed comments.

In conclusion, the strengths of Black Box Barber Shop II include its strong sense of community, loyal customer base, attention to detail, and willingness to go above and beyond for customers. However, the weaknesses lie in the areas of customer service, interpersonal skills, and the execution of haircuts. The recurring negative incidents suggest a need for improvement in these areas in order to provide a consistently positive experience for all customers.

Best TL Reviews

Delivered pizza there, the pizza was made exactly how they ordered it. They called back and said the pizza was made incorrectly. They were told to give the pizza back to accept the new one. They took the new pizza and gave me vack an empty box and slammed the door in my face. They are disrespect, disgusting thieves and I wouldn't recommend anybody spend their money there. They clearly don't care about how they treat people.

I just moved to the area and was looking for a good barber . I called the shop and the owner was extremely rude and completely unprofessional . This is why is so hard support your own people .

I've been going to this shop on and off for over 20 years!!! Reagan is a down to earth professional!!!

Don't come here they will nick your neck all to hell and not cut you the way you ask. Then if you ask you have your eyebrows cleaned up, they'll literally almost shave them clean off leaving them super thin uneven and arched like a woman would wear them. I'm completely disappointed in the service. I will NEVER patronize this BUSINESS EVER AGAIN! My experience was completely horrible. The barbers are the worst in the upstate.

The Black Box has been apart of the community since I can remember. Really great people who do good things for the people surrounding them.

Never rushes, and the hospitality at the shop is felt as you walk through the door. Price is standard for a fade. As someone who sees a lot of crooked fades and bad haircuts from the on-post barbers, I would recommend that they come in a hurry. They really take the time to give you what you want.

Great service, great low price. The owner Regan stay open late to cut my hair for picture day. Appreciate it

Worst service in the city. Barbers only speak to who they know and ignore walk-ins