Quick Facts About Borgata Nails & Spa
Borgata Nails & Spa, based on the comments provided, has both strengths and weaknesses. We will discuss these in detail below.
Strengths:
1. Skilled Nail Technicians: Several customers praised the skills of the nail technicians at Borgata Nails & Spa. They mentioned specific nail technicians like Stacy, Wally, and John who provided excellent service and great results.
2. Customer Satisfaction: Some customers expressed satisfaction with their experiences at Borgata Nails & Spa, stating that they would continue to come back. These customers praised the customer service and the quality of their nails and pedicures.
3. Friendly Staff: Multiple comments mentioned the friendly and welcoming nature of the staff at Borgata Nails & Spa. This positive atmosphere can contribute to a comfortable and enjoyable experience for customers.
4. Positive Reviews: The presence of positive reviews indicates that Borgata Nails & Spa has had success in satisfying and impressing certain customers. This can attract new customers and enhance the reputation of the establishment.
Weaknesses:
1. Overcharging and Lack of Transparency: One customer complained about being overcharged and receiving an unwanted upgrade without being notified in advance. The establishment's refusal to remove the charge despite the customer's complaint is a sign of poor customer service.
2. Inconsistent Service: There were mixed comments regarding the quality of service provided. While some customers were satisfied, others had negative experiences, such as being talked about in a negative manner in a foreign language or having their nails messed up intentionally.
3. Lack of Skill and Attention to Detail: Multiple customers mentioned issues with the skill level of certain nail technicians. Customers reported poor nail filing techniques, cuts on cuticles, and acrylic overlapping cuticles. This reflects a lack of attention to detail and proper training.
4. Unpleasant experiences: Several customers expressed disappointment and frustration with their visits to Borgata Nails & Spa. They stated that they had to remove their nails immediately upon returning home or experienced soreness and tenderness due to improper handling of their nails.
5. Negative Word-of-Mouth: Some customers warned others to avoid Borgata Nails & Spa based on their negative experiences. This negative word-of-mouth can significantly impact the reputation and business of the establishment.
To address these weaknesses, Borgata Nails & Spa should consider implementing the following measures:
1. Improve Transparent Pricing: Clearly communicate prices and any potential upgrades to customers before providing the service. If a customer does not want or request an upgrade, it should not be imposed without consent.
2. Enhance Training and Quality Control: Provide comprehensive training to all nail technicians to ensure consistent quality of service. Regularly monitor and assess their performance to prevent incidents of intentional negligence or poor techniques.
3. Address Customer Complaints: Take customer complaints seriously and resolve them promptly and satisfactorily. Refusing to rectify mistakes or charging customers for unwanted upgrades can harm the reputation of the establishment and discourage repeat business.
4. Foster a Positive and Inclusive Culture: Encourage an environment where all staff members are respectful and inclusive towards customers. Avoid engaging in negative discussions about customers in their presence or using a language they cannot understand.
5. Encourage and Incentivize Feedback: Actively seek feedback from customers and implement changes to address their concerns. Offering incentives, such as discounts or free services, can encourage customers to share their experiences and suggestions.
By addressing these weaknesses and building on their strengths, Borgata Nails & Spa can improve their overall reputation and customer satisfaction, leading to long-term success in the industry.
Best TL Reviews
Do not come to this establishment
I was charged for a service I didn’t want
They overcharged me for a pedicure when I didn’t ask for any upgrades. They didn’t even do anything extra than what they usually do for me so I wasn’t aware of it. Until I had to pay for it. I told them I didn’t ask for that and they told me I still had to pay for it because I received it. Nothing extra was done so I’m unsure how it was a upgrade. Very dissatisfied.
I will definitely be contacting my bank because I was overcharged and they refused to take the charge off even when I told them I didn’t ask for that upgrade
Very disappointed.
Finally found my nail lady! Stacy is THE BEST! I will never let anyone else touch my nails! She takes her time, listens to what you want, friendly, and all around a great nail te h and person. She also did a great job on my eyebrows! Highly recommend Stacy!
My husband and I got pedicures. Wally did my pedicure. He did a fantastic job
I wanted to get my nails done by my favorite nail tech but she was not available, when I refused to let a less experienced tech do my nails they got offended and started to talk about me in their native language and then my usual nail tech messed my nails up and gave me cuts on my cuticles on purpose
This was 2 weeks after coming in and getting a colored acrylic set i experienced a lot of soreness ND tenderness and I guess its because my nails were filed In half I have to get the rest of these nails off my fingers immediately
I came here because I read the reviews and gave me hope... never again.. paid 55 for this... she cut my cuticles with paper scissors and left acrylic overlapping my cuticles... this place is really bad. Stacey needs to go back to school. Had to take them off immediately as soon as I got home.. went to crystal beauty bail &spa off Tropicana!! Ask for Cali she is far more experienced than these people. SAVE YOUR TIME AND MONEY !!!
I been here multiple times and every-time they did me good. I will continue to come here. John was very excellent and great customer service
First time here and it went amazing from the moment I walked im i was greeted and John amazing man started on my nails he is awesome i love my nails and the pedicure was amazing as well i really recommend this place
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Borgata Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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