BOTANICAL NAILS & SPA

+1 209-892-3400

1045 Sperry Ave Suite B, Patterson, CA 95363 United States of America

Open Today: -

Quick Facts About BOTANICAL NAILS & SPA

Botanical Nails & Spa has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the business, we will analyze each comment and identify recurring themes.

One recurring theme in the comments is the friendliness and accommodating nature of the staff. Multiple customers mentioned that the staff was friendly and sweet, and they were able to fulfill their requests. This suggests that the business has a strong customer service aspect, which can be a strength.

Another recurring comment is the attention to detail and the quality of the work done at Botanical Nails & Spa. Customers mentioned that their nails looked nice and that the staff paid attention to detail. This indicates that the business values quality and strives to provide satisfactory results, which can be a strength.

Hygiene is mentioned as a strength in one comment. A customer noted that their hands were clean after the manicure. This suggests that the business prioritizes hygiene and cleanliness, which is important in a nail and spa setting.

On the other hand, there are several negative comments that point to weaknesses of the business. One customer mentioned that they were not greeted upon arrival and had to remind the staff about their phone call. This indicates a lack of attention to customer service, which can be a weakness.

Another negative comment mentioned a horrible manicure experience. The customer stated that the technician used their own sharp nails to clean the edges, which caused pain and discomfort. Additionally, the technician reportedly filed the skin instead of the nails. These issues highlight a lack of skill and attention to detail on the part of the technician, which can be a weakness for the business.

A negative comment also mentioned a lack of air conditioning or fans in the salon. This suggests that there may be an issue with the comfort and ambiance of the salon, which can be a weakness for customers seeking a pleasant and comfortable experience.

Finally, one customer expressed dissatisfaction with their appointment being delayed and the lack of professionalism. This indicates a lack of organization and respect for customers' time, which can be a significant weakness for the business.

In summary, Botanical Nails & Spa has strengths in terms of friendly and accommodating staff, attention to detail, and emphasis on hygiene. However, they have weaknesses in terms of lackluster customer service, poor skill and attention to detail from technicians, discomfort due to a lack of air conditioning or fans, and a lack of professionalism in respecting appointment times. These weaknesses may need to be addressed in order for the business to improve its overall customer satisfaction and reputation.

Best TL Reviews

I called ahead and got there -nobody greeted me. I reminded them I called. They did great on my pedicure. My manicure however was horrible. She kept using her own sharp nails to clean the edges, which still didn’t work. And pinching me with her nails when she was holding my fingers. I stated multiple times it hurt and she kept on. I left before she could finish. She tried to file after the gel polish was dry but was filing my skin not my nails. No a/c on. No fans. Nothing. For 80 bucks it was NOT even close to worth it

Staff was very friendly and was able to do my set based off the picture I showed them, very good at laying the acrylic down the nails barely had to be filed to be the perfect shape. The staff was also very sweet and accommodating to my sister (who is on the younger side) and had no problem painting her nails and feet. I will happily come here again!

The work of this business made me realize the importance of practicing good hygiene. I got a manicure and was surprised by how clean my hands were after the service. ????

Also, my best friend gets her nails done here, and I am always surprised by how nice her nails are after getting them done. The attention to detail makes me appreciate their work. Not to mention the owners are always fair and pleasant. ????

I highly recommend this business and will consider coming back. This place is definitely a hidden gem of Patterson, CA! ????

Gave 1 star because I couldn’t put less, I had an appointment and my time was not respected, 15 minutes before my appointment time he started another customer. Not coming here again, they lost my $100 every 2 weeks for being unprofessional.