Star Nails

+1 630-588-8223

376 Roosevelt Rd, Glen Ellyn, IL 60137 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails place has several strengths and weaknesses based on the comments provided. It is important to analyze both the positive and negative aspects to get a comprehensive understanding of the business.

One strength of Star Nails is their talented and friendly staff. Multiple customers mentioned how sweet and accommodating the nail technicians were. They were praised for their creativity and ability to replicate desired designs. This indicates a high level of skill and expertise among the staff members. Additionally, the nail techs were patient when customers brought in specific photos or requests, ensuring a satisfying result.

Another strength is the affordability of their services. Many customers mentioned that Star Nails offered great prices for the quality of work done. This is a key factor for customers when choosing a nail salon, as they want to receive value for their money. The affordable prices can attract more customers and contribute to customer loyalty.

The availability of appointments is also mentioned as a positive aspect. While the salon does get busy, customers can make appointments to ensure they are not kept waiting for long periods of time. This shows good organization and customer service, as the salon is able to accommodate a variety of customers' schedules.

One weakness identified in the comments is the long wait times. Although making an appointment is recommended, customers have mentioned that there were instances where they had to wait for a significant amount of time, even after scheduling in advance. This can be frustrating for customers, as they may have other commitments or time constraints. Long wait times can also result in a negative customer experience and deter them from returning in the future.

Another weakness highlighted in the comments is the inconsistency in service quality. While many customers praised the skill and professionalism of the staff, there were a few negative experiences mentioned. One customer mentioned that the nail technician had nails of her own while attending to the customer, which can be unhygienic and unprofessional. Another customer mentioned that their fill-in was expensive and not worth the price, and that the nail technician lacked control over the equipment, resulting in discomfort and potential injury. Inconsistent service quality can lead to customer dissatisfaction and a loss of trust in the business.

Lastly, there was a discrepancy in pricing mentioned in one of the comments. The customer claimed that they were charged more than initially quoted, which can lead to a lack of transparency and trust between the business and the customer. Clear and consistent pricing is important for customer satisfaction and maintaining positive relationships.

In conclusion, Star Nails place has several strengths including a talented and friendly staff, affordable prices, and the availability of appointments. However, there are also weaknesses such as long wait times, inconsistency in service quality, and potential issues with pricing. These aspects should be taken into consideration when evaluating the overall strengths and weaknesses of the business.

Best TL Reviews

I’ve never wrote a review for my nails before. But here I’ve got done the best nails I’ve ever had. The lady who did my nails was so sweet. I wanted the almond shape nails and she did the best almond shape ever❤️ Thank you so much, I will definately come back????

I had an amazing service. The nail tech and the staff very friendly, just a really great experience.

Will be coming back here often.

Wait for was long but service was nice. Happy fingers and toes!

This place is under new management and the new owner Lee is amazing! I have been going to her since she was at Star Nails. There hasn't been a design yet that I have found online that Lee wasn't able to replicate. She is so creative and whenever I can't decide how I want my nails done, I leave it up to her and she never disappoints. Everyone at this place is so nice and accommodating.

Great experience each time! They were so patient when I brought in a photo of what I wanted and they totally came through!

My first time and my last time there

Their fill in was way expensive and the work wasn’t worth it

Had to ask for a different tech because the girl attending me 1st had nails on herself

Long nails

2nd didn’t prepare properly

And 3rd but definitely not last she had no control of the equipment

Kept hurting me and rolling the off my nails to my skin

Then in the end was charged 45 for the job

When I called I was told 40

Which still I consider too much for a fill in..

A few blocks west there’s a spot for 35 fill in

And I don’t have to worry about a job well done

Definitely not satisfied

Amazing experience at Star Nails! Great services for a great price. Will definitely be coming back regularly.

Been here a few times and my nails always look fabulous! I recommend making an appointment because they do get very busy. The woman who did my no-chip most recently did a fantastic job and I received so many compliments on them - many people thought they were acrylic.

Only once did I wait a long time, even after making an appointment on a weekday. However, I received an extra long massage during my pedicure, free offer to upgrade to dipped, and $5 off my bill due to the inconvenience.