Quick Facts About Signature Nails & Spa
Signature Nails & Spa has received a range of comments from customers, providing both positive and negative feedback about their experiences. In order to understand the strengths and weaknesses of the place, let's analyze the comments given.
Starting with the positive comments, customers have praised the work of the nail technician named Julie. They describe her as talented, providing neat and precise artwork. Customers appreciate her ability to exceed their expectations every time, even when they bring in pictures of a specific design they want. These positive comments highlight Julie's skill in creating detailed designs and her commitment to customer satisfaction. Additionally, customers mention that the salon is clean, has comfortable chairs, and friendly staff members. These are all strengths that contribute to a positive customer experience.
On the other hand, negative comments indicate areas where Signature Nails & Spa falls short. One customer complains about the service quality declining over time, highlighting that Julie is the only skilled technician, whereas the others are not up to par. This inconsistency in service quality can be considered a weakness, as customers expect consistent results regardless of which technician they see. Another concern raised is the issue of nails breaking easily, with one customer reporting that all ten nails broke within a week. This suggests weaknesses in the durability and long-lasting quality of the nail treatments provided.
In terms of pricing, there seems to be some inconsistency and lack of transparency. One customer mentions being charged differently each time, even for the same service. This inconsistency in pricing can create confusion and dissatisfaction for customers, impacting the trust and perceived value of the services provided. Additionally, a customer expressed disappointment regarding the limited art nail options available at the salon. This highlights a weakness in terms of variety and options for customers who are specifically seeking artistic designs.
Another significant weakness highlighted in a comment is the negative experience of a customer who went to Signature Nails & Spa for a special occasion, their wedding. The customer received a subpar service, with the wrong product used on their natural nails. This led to a messy and time-consuming process of getting the nails redone elsewhere. This incident not only indicates a lack of professionalism but also shows a failure in meeting customer expectations for important events. This negative experience could have a significant impact on the reputation and reliability of the salon.
Finally, some customers have raised concerns about the overall customer service provided by the salon. One customer mentions feeling unwelcomed upon entering the salon, with staff members not providing proper assistance or information about the wait time. This lack of customer service skills is a clear weakness, as it can deter potential customers from choosing to visit the salon. Another customer highlights a negative experience with mismatched and misshapen nails, resulting in additional expenses to have them removed. This incident reflects a weakness in the quality control and attention to detail of the salon.
In conclusion, while Signature Nails & Spa receives positive feedback regarding the skills of specific technicians, the cleanliness of the salon, and friendly staff, there are several weaknesses that need to be addressed. These weaknesses include inconsistencies in service quality, lack of durability in nail treatments, pricing inconsistencies, limited art nail options, failures to meet customer expectations for special occasions, and issues with customer service. By addressing these weaknesses, Signature Nails & Spa can improve the overall customer experience and maintain a positive reputation in the industry.
Best TL Reviews
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I began getting my nails done here a year ago 6 months ago ????JULIE???? Did my nails and it was OVER for any other nail tech . If you are a women who loves eccentric , detailed design work , if you like diamond patterns , Book a appointment with
????JULIE???? her artwork is neat and precise and anytime I bring a picture of what I want she EXCEEDS my expectations EVERYTIME . I spend $300 easy on just my nails and it’s worth every penny. Her mom does a phenomenal pedicure . I see a few people with bad reviews and I’m here to tell you this place is Awesome everyone is friendly, kind and does there best . It’s a very clean nail shop with very comfortable chairs. They are fairly priced so if you in Villa Rica stop by and see my favorite nail Shop
I had to come in and change my 5 star review. Today is 11/8/2022 and I started coming here August 2022. I started going to signature nails for a couple months now on a regular basis. The service just gets worse. Julie is a good tech, but none of the other ones are any good. My nails were breaking by the next day. Right now I have all 10 nails broken and it has not been a week. The prices are also unstable regardless that I go in for the same exact thing all the time I am charged differently each time. Also they don’t have many art mail options if that’s what you are looking for, this is not the place for it.
I have been going to Signature Nails for years now and love them. I get the SNS nails and a VIP pedi every few weeks and my nails always look great. Tip: it’s worth paying the extra for gel polish on your toes. It lasts me easily 6 weeks!
I really don’t recommend. I went in for SNS dip powder manicure for my wedding. They used a different product that I later found out is meant to go on acrylics not natural nails. It was chunky and the wrong color. I was willing to pay again to get them redone at Signature, but they were rude about having to do them again and I couldn’t take the stress of that with my wedding in 2 days. I had to go to a different salon to get them redone. They explained everything Signature had done wrong like putting the powder meant for acrylics on my natural nails. It took an hour to get it off. It was gooey and extremely messy. I swear it wasn’t me being a bridezilla. I frequently get similar services at different salons, and it’s never turned out like this.
Tan and Ann are absolutely amazing!! They are both so good at what they do and I absolutely love going to monthly nail appt. I have been going for almost 2 years to tan and he is super sweet and always does an amazing job. I never feel rushed and he always makes sure eveything he does is to my liking. I show him a picture of what I want them he takes over from there. I have never walked out not smiling! His wife Ann is also absolutely amazing!! I can’t recommend them enough.
Julie is amazing! She did my nails so quickly and she is so friendly and nice!
I have gone there on two different occasions in an attempt to get serviced. My first time, I wasn't greeted when I came in...I signed in and took a seat only to be told, "We don't have anyone available". I asked how long the wait was and the guy said again, "We don't have anyone available". Didn't answer my question and I got the impression that he wanted me to leave so I did. This morning, I go because I needed to get my nails taken off prior to going to work and they open early. The same guy does the same thing this morning. He tells me, " We don't have anyone available". I had no problem with waiting. I mean any other nail shop I have ever been to asks you what you need and if there is a wait, they tell you how long the wait is and then I decide if I want to stay or not. So the reason for this review is to inform this business that you need to do better with customer service skills.
Sent my teenager there to get her nails done. She came home with mismatched, misshapen nails. Spent 60 $ for me to have to take her somewhere else to have them removed. Once and done for us. Will not return to this establishment.
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Signature Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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