Lux Nails & Spa

+1 231-798-3866

5169 Harvey St Suite D, Norton Shores, MI 49444 United States of America

Open Today: -

Quick Facts About Lux Nails & Spa

Lux Nails & Spa is a nail salon with both strengths and weaknesses, as indicated by the comments provided. It is essential to consider these aspects when evaluating the overall quality of the establishment.

Starting with the strengths, many customers expressed their satisfaction with the work done at Lux Nails & Spa. One individual mentioned being a long-time customer and having had positive experiences in the past. They described it as a great place with impressive work and cleanliness. This indicates that the salon has built a good reputation over the years and has provided consistent quality service to its customers.

Another positive aspect highlighted in the comments is the skill and dedication of the nail technicians. A customer stated that their nails were done by Tyler, who took his time and did an excellent job. The comment further emphasized that this was the first time the individual had found a nail place they truly loved. This positive experience suggests that the salon employs talented and attentive technicians who prioritize customer satisfaction.

Additionally, the willingness of the salon to accommodate customers was praised in some comments. One individual mentioned that despite not typically accepting walk-ins, they were able to get an appointment at Lux Nails & Spa. Another customer appreciated the fact that they were taken in promptly and the service provided was friendly and efficient. These instances demonstrate that the salon is flexible and aims to cater to the needs of its clients.

On the other hand, there are several weaknesses indicated in the comments that need to be addressed. One major concern is the nail peeling issue. Two different customers reported experiencing their nails peeling and becoming damaged shortly after getting them done. This indicates a quality control issue or possibly a problem with the products used at the salon. Customers expect their manicure to last and withstand everyday activities without easily peeling off. This is a significant flaw that needs to be addressed by the salon.

Moreover, the response of the salon to customer complaints raises concerns about their customer service. In one instance, a customer who had issues with their nails tried to resolve the matter by requesting a refund or at least a change of polish color. However, they were met with a refusal from Victor, one of the staff members. Furthermore, they were asked to never return to the establishment. This response is unprofessional and not in line with the expected standards of customer service. It shows a lack of willingness to rectify mistakes and accommodate customer concerns.

Another area of weakness highlighted in the comments is the lack of effective communication and follow-up. In one instance, a customer expressed disappointment after having their nails redone multiple times due to peeling issues. They attempted to contact the salon to discuss the problem, but were told that they should not have called, which resulted in frustration. This lack of proper communication and refusal to engage with customers' concerns can lead to dissatisfaction and a loss of trust in the salon.

In conclusion, while Lux Nails & Spa has some strengths, such as consistent quality work and talented technicians, there are also notable weaknesses that need to be addressed. The issue of nail peeling and the salon's response to customer complaints indicate areas that require improvement. It is crucial for the salon to address these weaknesses in order to maintain customer satisfaction and retain their good reputation in the nail salon industry.

Best TL Reviews

I’ve been going here well over 2 years now. Today was the worst! I hadn’t been gone 20 min and my nails began to peel, I paid 70$. I went back to the shop to change the color, bc I didn’t want the same thing to happen again. Victor refused to let me change the nail color, the only “new color” option was clear. Not only did he refuse a new color, I also asked for at least half of my money back and at that moment he asked me to never return to the establishment. I never raised my voice or neither was rude. I left professionally as I should have. This place is great, but this was terrible and hurtful.

Very disappointed. I went in 2 weeks ago and got a fill done the design I got was awesome and when I left after 2 hours my nails looked great. The next day I took a shower and 4 of the 6 black nails bubbled up and eventually peeled off. I called and went in this past weekend to have them fix them..after I explain I thought it could be product issue I was told that it's not a possibility as they redid the nail color application several times because it was peeling off already...after they finally got the product to stick they sent me on my way. The very next day the polish did the same thing. I will not be going back again I am extremely disappointed.

Update.

Tried calling back but was told that I wasn't supposed to call...i asked if you wanted me to come in and get them fixed you told me no and hung up.

Lux has never let me down, their work is amazing, they are so kind and clean! If I could rate them more than 5 stars I so would! I was so lmpressed today with my set❤️

I had a great 1st time experience here today. Tyler did my nails and he did such a great job and took his time. Before coming here I never found a nail place I truly love but I have now found the one and will definitely be coming back

I got my wedding nails done here and they do an absolutely great job! They also provide good service. Expect good work to be done here :)

They were so nice, they got us in even when they didn’t do walk ins. Got shellac done & Lady I got was very nice & sweet!

First time going here and was impressed :) she did an amazing job with my nails and took her time

They were literally so good and our nails turned out super cute. Super nice and got us right in! I’ll be doing my maintenance here from now on