Brits Salon

+1 918-423-7717

427 W Carl Albert Pkwy, McAlester, OK 74501 United States of America

Open Today: -

Quick Facts About Brits Salon

Strengths:

1. Skillful Stylist: One customer left the salon feeling very satisfied with their cut and style. They mentioned that they loved their hair and even though they couldn't remember the stylist's name, they were impressed with the outcome.

2. Positive Feedback: Another customer highly recommends Brits Salon, stating that they have been going there for 37 years. This shows long-term customer loyalty, which is a testament to the quality of service provided.

3. Great Hair Color: A customer mentioned being super happy with the color they received at Brits Salon. This indicates that the salon has the ability to deliver good results when it comes to coloring hair.

4. Customer Service: One customer praised Tandy for taking good care of their hair and listening to their preferences. This suggests that the salon values attentive customer service and strives to meet their clients' needs.

5. Down-to-Earth Stylists: Another customer mentioned that the salon has "beautiful ladies" who are down to earth and take time to listen to their clients. This creates a welcoming and comfortable environment for customers.

Weaknesses:

1. Inconsistent Quality: While one customer had a positive experience, another customer expressed dissatisfaction with their haircut. They mentioned that the layers were uneven and ruined their hair. Inconsistent quality indicates a lack of attention to detail or inconsistency among the stylists.

2. Poor Management and Treatment of Staff: According to one comment, the owner of the salon treated their wife poorly when she worked there. They mentioned that their wife was excluded from certain events and had to clean ashtrays even though she didn't smoke. This indicates potential issues with management and a negative work environment.

3. Lack of Knowledge and Poor Execution: A customer complained that their stylist did not have knowledge of curly hair and did not execute the cut as requested. This lack of expertise and poor execution can greatly impact customer satisfaction.

4. Rushed Service: One customer mentioned that their stylist was not friendly, rushed, and executed the haircut poorly. This suggests that the salon may prioritize speed over quality, which can negatively impact the overall experience.

5. Communication Issues: The same customer who had a negative experience mentioned that their stylist did not listen to their explicit requests and cut their hair in a way they specifically asked not to. This indicates a lack of effective communication between the stylist and customer.

In summary, Brits Salon has some strengths, including skilled stylists, positive feedback, great hair color services, and good customer service from some stylists. However, the salon also has weaknesses, such as inconsistent quality, poor management, lack of knowledge in certain areas, rushed service, and communication issues. These areas need improvement to provide a consistently positive experience for all customers.

Best TL Reviews

I left very satisfied. I just got a cut and style but I loved and still am in love with my hair. I think Brandon did my hair. It's been awhile and I'm horrible with names. My mom wasn't the happiest with hers. My brother's came out great.

Gross place. The owner treated my wife horribly when she worked there (not Tandy). The girls who worked there got wedding showers by the owner when they got married (but not my wife), would get food for everyone (but not my wife). The people who smoked would make the break room disgusting then expect my wife (who doesn’t smoke) clean the ashtrays (my wife actually stood up for herself that one time and said no). They also tried to convince her that she wouldn’t make money if she went boothrent somewhere else and the only way to make money is if she continued to work there so they can take a big percentage off each cut. This has been about ten years ago but we still talk about it and fume. I would get a hair cut from a lawn mower before I support that dump.

Got my hair cut and colored there. Super happy with my color! The haircut on the other hand, was terrible. I didn’t ask for textured layers but that’s what i got. The layers are uneven. I can’t straighten or curl my hair without the layers being noticeable. Completely ruined my hair.

I received a great hair cut, what else can I say.

I have been going to Brit's for 37 years and highly recommend this salon.

I think I'm pretty blessed to have found Brit salon ,been going there for many yrs now,I recommend these really down to earth beautiful ladies that are doing what they love. They take time to listen as they do your hair. never been disappointed . Thank u Kera n her team .

She was not friendly, very rushed, and executed poorly. I explicitly expressed what I wanted and did not receive anything close. She presented zero evidence of knowledge towards curly hair. Further, she cut my hair in the way I clearly expressed I did not want. I will not be going back.

Tandy is fantastic. He takes good care of my hair and listens to what I say. He tells me like it is.. I really appreciate the care he gives!