Quick Facts About Lovely Nails at the Falls
Lovely Nails at the Falls Place receives a mix of positive and negative feedback from customers. It's important to analyze these comments to understand the salon's strengths and weaknesses. In this case, the comments can be categorized into the following aspects: service quality, staff friendliness, nail craftsmanship, pricing transparency, customer care, and cleanliness.
Starting with the strengths, many customers commend the salon's service quality and friendliness of the staff. They appreciate the great service and express their intention to return, indicating that the salon has a good reputation for providing satisfactory experiences to customers. Additionally, the positive comments regarding the nails being done beautifully and the ability to rely on specific staff members, such as Cindy for eyebrows, indicate that there are skilled technicians working at the salon.
Another strength of Lovely Nails at the Falls Place is its ability to receive 5-star reviews from some customers. These positive ratings suggest a level of consistency in providing excellent service and customer satisfaction.
On the other hand, there are several weaknesses that have been highlighted by dissatisfied customers. One recurring complaint is about rude staff members and their lack of professionalism when handling customer complaints. These negative comments suggest that the salon's customer service could be improved, as customers express frustration at being told not to come back or being refused assistance when issues arise.
An important weakness brought up by dissatisfied customers is the nail craftsmanship. Multiple comments mention issues such as nails being shaped incorrectly, acrylics being too thick and bulky, and even causing cuticles to bleed. These concerns indicate a lack of attention to detail and proper technique in providing high-quality nail services. Some individuals even mention the need for refunds or the opportunity to have their nails redone, which highlights a lack of satisfactory resolutions for customer complaints.
Pricing transparency is another area identified as a weakness. One customer recounts their experience of not being provided with service costs over the phone and having to visit the salon to obtain pricing information. This indicates a potential lack of transparency in terms of pricing, which can be off-putting for customers who prefer to budget or compare prices before visiting a salon.
Cleanliness is another concern raised by dissatisfied customers. Dirty tools and unsterile supplies mentioned in a comment highlight a potential health and safety issue. Not only is this a weakness in terms of maintaining a clean and hygienic environment, but it also raises concerns about the overall professionalism and commitment of the salon to providing quality service.
In summary, Lovely Nails at the Falls Place has strengths in terms of service quality, friendliness of staff, skilled technicians, and positive reviews. However, weaknesses are evident in areas such as customer service, nail craftsmanship, pricing transparency, and cleanliness. Addressing these weaknesses could significantly improve the salon's reputation and overall customer satisfaction.
Best TL Reviews
Great service and friendly staff. I will come back next time. This is my favorite nail salon
They look amazing!!! Thank you and Happy Thanksgiving to all!!! 5 STARS! *****
Horrible!!! They are rude and always short staffed as they say, but really they just are lazy! There is one guy that does nails and he is no good. The nails are not shaped the way you ask, the acrylic is thick and bulky! When you complain they simply tell you not to come back, really? How about refunding your money or offer to do the nails over? They should just close already which Im sure they want to do anyways. Reporting to the better business bureau !!
Wonderful service on my eye brows by Cindy ! Nails done beautifully too
Get a lovely fullset ❤️
i always get my eyebrows done here !! go to cindy she is the absolute best !!!
Called over the phone asking about the costs of their services, they told me they wouldn’t tell me over the phone and that I had to drive to the salon in order to get a price.. when I did get my nails done they rushed with the coffin shape, made them uneven and even made my cuticles bleed! They do not care about the customer they care about money. Go somewhere else.
Please I’m begging you NEVER EVER COME HERE!! My nails are atrocious! I came in for a fill not even a full set and somehow my nails came out awful! The price was ridiculous and dirty tools and unsterile supplies were used on me! I asked too get them fixed and they refused and told me too fix them myself when I get home! What the heck. They were so rude. This place needs to be shutdown ASAP
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Lovely Nails at the Falls Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 11:00 AM - 07:00 PM |
|---|---|
| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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