Bambi African Hair Braiding

+1 919-917-2499

5755 NC-42, Garner, NC 27529 United States of America

Open Today: -

Quick Facts About Bambi African Hair Braiding

Bambi African Hair Braiding place, based on the comments provided, has both strengths and weaknesses.

Starting with the strengths, it is evident that some customers had a positive experience at the salon. One customer described it as their "best hair braiding experience ever." They appreciated the professionalism of the staff, the cleanliness of the salon, and the neatness of their braids. Another customer mentioned that their stylist, "Ann," did a wonderful job, fulfilling the specific style they requested. They were satisfied with the outcome and mentioned the possibility of returning in the future. Additionally, another customer commended the salon for being accommodating and willing to adjust the appointment time to suit their needs. They appreciated the quick and efficient service, as well as the skill of their braider.

The fact that some customers had a positive experience indicates that the salon has the potential to deliver quality services and maintain customer satisfaction. The positive feedback regarding the professionalism of the staff, the neatness of the braids, and the cleanliness of the salon are all valuable strengths.

However, there are also significant weaknesses highlighted in the comments. One recurring issue is the poor customer service experienced by some customers. One individual described their encounter as the "worst experience ever," mentioning that the staff was rude to their granddaughter and provided misleading information regarding pricing and appointment scheduling. They also pointed out that the stylists did not engage in any conversation throughout the appointment, which they found ignorant and rude. Another customer expressed frustration with the salon's lack of responsiveness and failure to answer phone calls and return messages, which they viewed as a significant flaw in customer service.

These weaknesses in customer service can significantly impact the reputation and success of a business. Providing accurate and transparent information, treating customers with respect and courtesy, and being responsive to inquiries and concerns are all essential components of good customer service. Failing to meet these expectations can lead to dissatisfied customers and negative reviews, creating a barrier to attracting new clients and retaining existing ones.

In conclusion, Bambi African Hair Braiding place has strengths in the form of positive feedback regarding the professionalism of the staff, quality of the braiding, and cleanliness of the salon. These strengths demonstrate the potential for providing a satisfactory experience for clients. However, the highlighted weaknesses, such as poor customer service, rude behavior, and lack of responsiveness, are significant concerns that can undermine the business's success. Addressing these weaknesses and focusing on improving customer service should be a priority for the salon in order to enhance their reputation and build a loyal customer base.

Best TL Reviews

Worst experience ever! Very rude to my granddaughter. Quoted one price then charged another. Appointment set up verbally, then asked to send text. They never responded and gave the appointment away. Then said they never received the text message that was sent while we were talking to them! Rescheduled for the following day, then charged my granddaughter another $20! They never speak to you the entire appointment, won't even say good morning or afternoon. I've never seen anything so ignorant and rude. We'll never go back again!

By far my best hair braiding experience ever! I am so glad I found this place! I went to “O” and she did phenomenal work!!!! The salon is clean, everyone is professional, my braids are so full and neat! I love love love the service and outcome

This is the best African hair braiding store that I’ve ever been to I got some Fulani braids and they were so fresh for a long time. the shop was very clean all the employees are very sweet and well mannered. i love it !! will always come back

Ann did a wonderful job. I asked for knotless braids and that’s what she did. They’re beautiful and not tight. I will definitely return. I recommend this business and give it 5 stars!

My appointment time was 3p. Amie was ready to start upon my arrive. My crocheting style took about 1 hour & 15 mins. Very professional. Tips were given regarding maintaining & altering the style. I will go again.

This place was amazing! It was my first time and I was a little nervous. I had an original time and asked if I could be taken earlier that day and it was no problem for them to do so! They were so accommodating. My braider was great and quick! I got knotless and will for sure be going to them for all my braiding needs.

Not only did they get me an appointment quickly, my braids were done quickly and they are so beautiful. This was the first time I’ve had my hair done and it didn’t hurt afterwards. I will be back, they are my new go to spot.

Unfortunately, the establishment never answer the phone to schedule an appointment. I called for three days straight. On day 1, I left a voice message with details on the style I needed and to set up an appointment. I did not receive a callback. This swayed me away from trying their services. Customer service is very important to me. Not answering the phone and not return the phone call is step one of bad customer service!!!!