Quick Facts About Galaxy Nail & Spa
Galaxy Nail & Spa has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the place. Based on the comments, the following analysis can be made:
Strengths:
1. Skillful nail technicians: Several customers praised the nail technicians at Galaxy Nail & Spa for their skills and attention to detail. Customers mentioned that their nails looked perfect, with even lengths and a sleek finish. This indicates that the salon has skilled nail technicians who can deliver high-quality manicures and gel polish.
2. Gentle and pain-free services: Customers appreciated the gentleness of the nail technicians, specifically when it came to using the drill and cutting cuticles. The fact that customers did not experience any pain or bleeding during the service suggests that the salon prioritizes customer comfort and takes steps to ensure a pain-free experience.
3. Satisfactory nail art and customization: Some customers expressed satisfaction with the nail art and customization options provided by specific nail technicians. They felt that their requests were fulfilled and that their nails looked just like they wanted them to. This indicates that the salon has nail technicians who can cater to specific requests and carry out customized designs.
4. Customer loyalty: Despite some negative experiences, a few customers mentioned that they would still go back to Galaxy Nail & Spa. This suggests that the salon has a loyal customer base, potentially due to the skill and expertise of specific nail technicians.
Weaknesses:
1. Inconsistent service quality: Some customers complained about a decline in the quality of service at Galaxy Nail & Spa. They mentioned being rushed through their appointments, even when they had made an appointment in advance. This inconsistency in service quality can be seen as a weakness, as it creates dissatisfaction among customers who expect a certain level of service.
2. Lack of customer service and poor time management: Several comments highlighted issues with customer service and poor time management at the salon. Customers were dissatisfied with the dismissiveness of the staff, particularly when they wanted to get a pedicure. Additionally, there were complaints about long waiting times, with customers who walked in without appointments being helped before those who had been waiting.
3. Communication and attention to detail: One customer mentioned a lack of communication between the nail technician and themselves regarding the desired nail art. They were disappointed that the nail art they received was not the same as the photo they had shown and expressed frustration over the poor execution of the requested design. This indicates a weakness in communication and attention to detail, as the nail technician did not fully understand or deliver the desired design.
4. Inconsistent experience with specific nail technicians: While customers praised specific nail technicians for their skills and personalized service, there were also instances where customers found their experience to be rushed or unsatisfactory with the same technician. This inconsistency suggests that the salon may not have a standardized approach to service delivery among all nail technicians.
In conclusion, Galaxy Nail & Spa has strengths in terms of skilled nail technicians, gentleness during services, and the ability to deliver satisfactory nail art and customization. However, the salon also faces weaknesses in terms of inconsistent service quality, poor customer service and time management, communication issues, and inconsistency in experiences with specific nail technicians. Addressing these weaknesses could help improve the overall customer experience at Galaxy Nail & Spa.
Best TL Reviews
Kim was my nail tech for a manicure with gel polish. She was gentle with the drill and didn’t hurt me at all when drilling around my cuticles. She cut my cuticles without pain or bleeding. My gel nails are perfect and look like liquid glass. The finish is so slick. All nail lengths are even, and my nails look great. Honestly, it’s the best manicure I’ve ever had. Will be back.
They did a good job. I wish they didn't talk so much so I could have relaxed more. My toes look pretty good. I'm sure white is the most difficult to paint. My feet are really smooth.
I am typically very satisfied with the quality of work done here. The last few times though, I've been rushed through, even when making an appointment. My most recent appointment took literally just 30 minutes from the time I walked in the door to the time I walked out. I timed it. I didn't even feel comfortable asking for a pedicure because they were so dismissive. I just went to another salon on the same day instead. I understand they're super busy on weekends, but it still doesn't negate good customer service by being friendly and kind. Won't be going back anymore.
My nail technician was Nancy and she did a wonderful job on my nails 11-1-2020. I felt like a valued customer during my session. She was focused on fulfilling my request for my nails. My nails are lovely and just like I wanted them.
Update: My nails are nice but if Nancy is in a rush your nails might not receive enough attention. 11-20-2020
The first picture is what I went in showing what I wanted second picture as what Miss Anna did definitely will go back❤️
Nancy is the best!she is so sweet and caring! I love her! That place wouldn’t be the same without you! Thank you so much for the confidence you help me achieve with the amazing art you stick to my fingers and toes you never cease to amaze me!
I usually have a great experience here. Went there yesterday and it was slow. Took them 20 minutes before starting my nails. I had a picture of the nail art I wanted up on my phone the whole time the lady was doing my nails and at the end I had to ask her if she was doing the nail art and then proceeded to get mad that she didn’t see it and then when she did do it she did a poor job on it saying it’s not going to be the same but similar. Idk if it’s just me but if I want a design done, I want it just like the photo I show not “similar”. Yes It may look fine to others but it’s not what I wanted and she knew that I wanted the design and how I wanted it before starting my nails so if she couldn’t do it then she should’ve had someone else do it or not do them at all. Then the top coat on my nails are already peeling off making it look trashy. A photo of what I asked for compared to what I got is posted. Also, while using the drill she had constantly made me bleed on at least every nail once.
I did not get the chance to get my nails done here, due to poor time management. I went in with my daughter to get our nails done together, also I do not have a problem with waiting. My problem was people who walked in with no appointment was helped before us after waiting 45 minutes. Will never go back!
Place Pictures
Galaxy Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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