Lotus Nails

+1 623-979-5136

6811 W Peoria Ave Ste # 109, Peoria, AZ 85345 United States of America

Open Today: -

Quick Facts About Lotus Nails

Lotus Nails has both strengths and weaknesses based on the comments provided.

One of the strengths mentioned by multiple customers is the expertise and skill of Kasey, a nail technician who works at Lotus Nails. Many customers have been going to her for years and trust her enough to only have her do their nails. They appreciate her ability to personalize the service and go above and beyond to make sure they are satisfied. This shows that Lotus Nails has talented and experienced staff that can deliver high-quality nail services.

Another strength mentioned is the friendly and welcoming environment of Lotus Nails. Customers feel comfortable and enjoy their time at the salon. The comments indicate that there is a positive, fun atmosphere with laughing and good vibes. This contributes to creating a pleasant experience for customers.

Lotus Nails is also praised for its ability to accommodate customers on short notice. One comment mentions that Kasey is willing to try and squeeze in customers, and another comment mentions that walk-ins are accepted. This flexibility is appreciated by customers who might need immediate nail services or prefer spontaneous visits.

Additionally, some customers rave about the amazing job done on their nails at Lotus Nails. They love the final result and recommend the salon to others. This positive feedback suggests that the salon can produce visually appealing and well-done nail art.

However, there are also some weaknesses mentioned in the comments. One major concern is the pricing of services. One customer mentioned being charged $70 for a full set (gel) and gel toenail polish without a pedicure. The customer felt that this price was too high for the service received. Another comment mentioned that despite paying $55, the French pedicure did not meet expectations. These comments indicate that Lotus Nails may be charging more than what some customers feel is reasonable for certain services.

Another weakness highlighted in the comments is poor customer service. One customer had a negative experience with a pedicure and asked for it to be fixed, but the employee reportedly just covered up the mistakes with more polish. When the customer requested to speak to a manager, they were informed that the manager did not speak English. Additionally, the customer mentioned being talked to rudely when trying to get a refund. This suggests that there may be lacking communication skills and customer service protocols in place at Lotus Nails.

There are also complaints about the quality of the pedicure services. Some customers mentioned issues such as bubbles in the polish, splotchy patches, and polish on the skin. These comments indicate that the salon may need to improve its attention to detail and ensure a consistent quality of service across all technicians.

Lastly, the size of the shop is mentioned as a potential weakness. As one customer suggests, it is best to make an appointment to ensure prompt service, indicating that the shop may not have the capacity to handle a large volume of customers at once.

In conclusion, Lotus Nails has strengths such as skilled staff, a friendly environment, and the ability to accommodate last-minute customers. However, there are weaknesses identified, including pricing concerns, poor customer service, inconsistent quality of pedicure services, and potential limitations due to the shop's size. Improving these weaknesses could help enhance the overall experience for customers at Lotus Nails.

Best TL Reviews

Left my big toe toe nails long. Worst French pedicure ever. Feet look like they are in need of attention and pedicure, even though I just paid $55 for them. Can't even post them so bad. Gave 2 stars for accepting walk ins, when sign says no

Kasey has been doing my nails for 4yrs always get great compliments on my nails best ever.

I've been coming here for years, only trust Kasey with my nails. She gets to know you as a customer and is more than willing to try and squeeze you in. I will wait just to get a fill with her, great environment, and full of laughs. I've always felt comfortable coming here and will continue to recommend everyone here.

I just love love love what they do to my nails I would recommend Lotus Nails to all they do an amazing job

Went once to get a full set with gel and gel on my feet only, no pedicure and was charged $70. I didn't want to make a big deal and was in a rush to get out. Overall, the service is great, and people are nice. They do a great job on the nails, but $70 is a little much for just a full set (gel) and gel toenail polish. I don't plan on going back.

First time here I received a pedicure and fill in that needed fixing from prior nail shop that messed up. Kasey and her mom did an excellent job. Her mom does the best pedicures. Kasey did my fill coffin style and gel , she reshaped and made all my nails even. Great nail tech and friendly. I have found my new nail tech. They are great at what they do! Thanks

I went here because pictures seemed good and reviews were high. I was unsatisfied with my pedicure, it had bubbles in it, splotchy patches of nail polish. And polish on my skin. I asked for it to be fixed and the lady just went over it with more nail polish. I had to be at work so i left and called and ask to make another appointment. She said they don’t take appointments? I asked to speak to a manager which she then said the manager doesn’t speak English and to speak to her. I come back later to get it fixed and was told that the look fine...i was talked to rudely, so at that point i just asked for a refund. Which i was told no. So the lady starts to redo them, at the very second she finished my last toe she hops up and goes to sit down and help another customer. I couldn’t even give her any feedback. I left once again with bubbles in my polish and polish on my skin. HORRIBLE PLACE.

This is my favorite nail place. Kasey is so talented and sweet. She takes her time and really makes sure you like your nails! But it's a small shop so it's always best to make an appointment so that you can be seen!