Brothers Kebab

+44 20 3601 0457

41 Oldfields Circus, Northolt UB5 4RR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Brothers Kebab

Brothers Kebab Place receives a generally positive response from customers, with comments of a "very positive change," "everything very tasty," and "fresh and really big portions." These comments highlight some of the strengths of the kebab place, such as the improvement in quality, taste, and portion size. However, there are also a number of negative comments that point to weaknesses in the establishment. These weaknesses include issues with customer service, food quality, and menu options.

One of the major strengths of Brothers Kebab Place is the positive change that customers have noticed. This suggests that the establishment has made efforts to improve its food and service, which is likely to attract more customers and retain existing ones. The mention of "fresh and really big portions" is also a strength, as it indicates that the kebabs are made using high-quality ingredients and are value for money. Additionally, the loyalty of some customers is a clear strength, as they express that they have been buying from the place for years and have never been disappointed. This loyalty speaks to the consistency and reliability of the establishment.

In terms of weaknesses, one customer complains about the customer service, specifically citing a rude and unhelpful response from the owner when a complaint was made. This suggests that there may be issues with how customers are treated and the attitude of the staff. Poor customer service can be a significant weakness as it can deter customers and harm the reputation of the establishment.

Another weakness that emerges from the comments is the inconsistent quality of the food. One customer mentions that their lamb doner kebab was "smelly" and that the chips seemed to have been cooked well before the order was placed. This implies that there may be issues with food freshness and preparation, which can lead to dissatisfaction among customers. Furthermore, the mention of the doner having an "awful taste" and being potentially "off" or "very old" is a significant concern. Poor food quality can quickly drive customers away and harm the reputation of the establishment.

Menu options are another area of weakness highlighted by customer comments. One customer specifically mentions that they were disappointed in only receiving one sauce, whereas other kebab places typically offer options for two sauces. This suggests that the variety and options available at Brothers Kebab Place may be limited compared to other establishments. This can be a potential weakness as customers may prefer more choices and customization options in their orders.

In conclusion, Brothers Kebab Place has several strengths, including positive changes, tasty food, and large portions. These strengths contribute to loyalty from long-time customers. However, there are also notable weaknesses, such as poor customer service, inconsistent food quality, and limited menu options. These weaknesses can negatively impact the overall customer experience and potentially drive customers away. Therefore, Brothers Kebab Place should address these weaknesses in order to maintain and improve its reputation and customer satisfaction.

Best TL Reviews

very positive change, everything very tasty, fresh and really big portions. I am very surprised by this change. Keep it up????????

Top top top kebab lamb and chicken doner wrap is the best! Chips decent as well. Been buying from here for years and never disappoints.

Very tasty kebabs and good quality never had an issue from here with my food and Reasonable prices.

Absolutely rubbish!!!! ... For my son, I ordered an extra large lamb doner kebab and ordered chilli sauce with extra chilli sauce separate ... Delivered by Uber Eats .. and both the chilli sauce containers has spilt into the bag and onto the containers. Rang to inform the restaurant, the owner was short and sharp, and said, 'just complain about me, I am ok with that!!' talk about customer service! .. No offer of a replacement or anything ... I have lodged a complaint with Uber Eats as well, which I will follow up on .. You pay good hard money... and this is the service and attitude you get .. I am totally flabbergasted, angry and annoyed .. Both with Brothers Kebab's attitude and Uber Eats .. I will pursue this!!

The meat was smell very bed chips was cooked 2 fours before my order

Staff very rudely talking with customers never I will order from this place and never will recommend it this place

Decent dirty doner what more can you say it’s ok

Can be rude and abrupt but depends on day I

Think

Chicken burger with chips £5

JOKE

Ordered doner and chips and only could get 1 sauce normally kebab places give you options for two like chilli and garlic.

I got to say this was a huge let down.

The quality of of the doner was off, had a awful taste, not sure if the meat is off or very old just didn't taste good no amount of sauce can cover this up .

I will stay away from here if they deem this acceptable in taste. What's worst I wasted my chest day treat on this