Butu's Hair Salon & African Gift Shop

+1 508-584-0155

2025 south main st Brockton Realty Plaza (Near Big K-Mart, 6865, Brockton, MA 02301 United States of America

Open Today: -

Quick Facts About Butu's Hair Salon & African Gift Shop

Strengths:

1. Positive word-of-mouth: The comment mentioning that the salon is the go-to place for getting hair braided indicates that the salon has a good reputation and has built a loyal customer base. This is a strength as it shows that the salon consistently provides quality service that satisfies its customers.

2. Courteous and friendly staff: The comment mentioning that the women who did their hair were nice is a positive attribute. Friendly and polite staff can create a welcoming atmosphere for customers and make them feel comfortable.

3. Honest advice: The comment stating that the salon advises customers on what hairstyles would work best for them demonstrates that the salon values honesty and wants customers to have a positive experience. This is a strength as it shows that the salon is knowledgeable and cares about the satisfaction of its customers.

4. Skillful braiding: The comment stating that the staff at Butu's Hair Salon & African Gift Shop did a great job with braids highlights the expertise of the salon's staff. Their skill in braiding is a strength as it ensures that customers leave with well-done hairstyles.

5. Clean and comfortable environment: The comment mentioning that the place was clean and comfortable indicates that Butu's Hair Salon & African Gift Shop maintains a hygienic and pleasant environment for its customers. This is important for customers as it enhances the overall experience and makes them feel at ease.

Weaknesses:

1. Poor service quality: Several negative comments mentioned rushed and rough service, not following customer instructions, and the end result not meeting expectations. These weaknesses highlight a lack of attention to detail and customer satisfaction.

2. Inconsistency in service: The comment about the inconsistency in the size of braids suggests that there may be inconsistency in the quality of service provided by the salon. This can be a weakness as it indicates a lack of uniformity in the skills and understanding among the staff.

3. Rude and unprofessional behavior: The negative comment mentioning rude and judgmental behavior towards customers is a significant weakness, as it reflects poorly on the salon's professionalism and customer service. Rude behavior can deter customers from returning and negatively impact the salon's reputation.

4. Miscommunication: The comment about not receiving the requested style of braids indicates a weakness in communication between the customers and the salon staff. This can lead to dissatisfaction and frustration for customers, undermining the salon's ability to meet customer expectations.

5. Noise level and presence of children: The comment mentioning a loud environment and the presence of workers' children highlights a potential weakness. A noisy environment can be off-putting for customers seeking a relaxing and peaceful experience. Additionally, the presence of children may potentially affect the professionalism and efficiency of the salon.

6. Lack of adherence to health and safety guidelines: The negative comment stating that the salon staff do not wear masks and engage in unsanitary practices, such as not washing hands after using the bathroom, is a significant weakness. This not only poses a health risk to customers but also reflects a lack of professionalism and care for their well-being.

In conclusion, Butu's Hair Salon & African Gift Shop has strengths in terms of positive word-of-mouth, friendly staff, honest advice, skillful braiding, and a clean environment. However, weaknesses in service quality, inconsistency, rude behavior, miscommunication, noise level, and adherence to health and safety guidelines need to be addressed in order to improve customer satisfaction and the salon's overall reputation.

Best TL Reviews

Worst salon I’ve ever been to. I don’t recommend getting sew ins here. They were rushing the whole time to be done with my hair and were so rough they were creating knots in my hair, brushing my curly type hair from top to bottom. I only need one bundle since I already have a lot of hair, I paid $140 for my 28" bundle, they asked me if I wanted to use it all I said YES and when she was “finished” she gave me some of the hair back??? I have very long hair already so they should have known to put the weave in the back of my head, not on top. Why would I buy 28" of hair? It was thin, didn’t blend & my hair was greasy. Since it was so thin I asked her if she even doubled the hair like I told her to do when she asked, she said yes but she did not. I knew she didn’t. She knew it looked bad she asked me if I wanted to trim the ends. Why would I want to trim 28 inches of human hair that I bought? And had the nerve to charge $120. I’ve paid $80 for a better job. I took it out as soon as I got home. So unprofessional. They lied to me, they were rough, and did nothing I asked of them.

This is my go to place to get my hair braided. They do an amazing job every time. My sisters and other families come here as well, never disappoints.

The women who did my hair were nice. However, I showed them several pictures and video and gave verbal explanation of how I wanted my hair. They said they understood. I expressed how large I wanted the braids. Many many times. They said yes, I see how you want them and they know what I'm saying. My braids are not consistent in size. I wanted full consistent thickness of braids to my mid back before they tapered. Instead I have randomly thinning out braids that are unevenly tapered. The cost was too much for what I got. The bottom of the braids look undone and will have to be worn in a bun for them to look ok. I was tired of explaining how big I wanted them so I paid and left.

Not professional at all. Very rude and judgmental towards customers. I called because I got my hair done at another shop. But that shop was closed I asked the owner before I drove 45 minutes out if there was a charge just to clean my braids up. She stated no and for me to call her once I got outside. So when I arrived I called her and that's when she told me oh it's a charge after I drove the whole way!! I don't mind paying but you can't do that to a customer is not okay. What if it wasn't in my price range. If I could give zero stars I would!! I do not recommend this place at all to any customers who don't want to be ripped off and spoken to with such swears over the phone do not go here

!! Plus they do not wear mask and I caught her picking her nose absolutely disgusting and did not wash her hands after using the bathroom

They do a fantastic job. Even tell you when something won’t last in your hair and to try another option so you don’t waste your money. Be aware, that it can get loud in there. The workers normally have their kids there all day and everyone is talking very loudly.

Courteous. Efficient. Fast & Dependable. I love Butu!!! Their braiding skills are top notch & I love their clothing & jewelry too!!!

I cannot say enough good things about Butu and her entire staff! My daughter has been getting her hair braided here for the last 6 years and we would not take her anywhere else! Highly Recommended!!!

The ladies did a great job with my braids! I will definitely return. The place was cleanand and I was comfortable which is very important! I looked around and everyone that was getting their hair done looked great. I highly recommend this place. Thank you ladies for your hard work.