Café 1

+44 1372 739996

122 High St, Epsom KT19 8BJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Café 1

Café 1 Place, based on the comments provided, has both strengths and weaknesses that can be analyzed.

Starting with the strengths, one comment mentions that the service provided by Café 1 Place is impeccable. The staff received a rating of 10 out of 10 for friendliness, helpfulness, and overall welcoming attitude. This positive feedback suggests that the café has prioritized delivering excellent customer service, which can be a major strength in attracting and retaining customers.

Additionally, the food at Café 1 Place is highly praised by several reviewers. The menu is described as "awesome" with a perfect variety to choose from. The chef is commended for their skills and is given a round of applause. This indicates that Café 1 Place has a talented chef who creates delicious dishes. Positive reviews about the food can act as a strong selling point for the café and encourage customers to visit and try the menu offerings.

Another strength mentioned in the comments is the recommendation for a visit and a return visit. This suggests that Café 1 Place has left a positive impression on the customers, prompting them to recommend it to others and consider coming back themselves. Word-of-mouth recommendations are a valuable asset for any business and can contribute to its success.

Moving on to the weaknesses, one comment highlights an issue with their take away service. The customer received an incorrect order and when they contacted the café, they were met with an unhelpful response. This represents a weakness in the café's customer service and the way they handle customer complaints. Failing to address and rectify issues can lead to dissatisfaction and negative reviews.

Another weakness pointed out by a reviewer is the quality of the food when ordered through a delivery service. The pasta is described as tasting like dog food and the chips were cold and previously reheated. This indicates a potential inconsistency in the quality of food when it is not consumed on-site. It is important for Café 1 Place to ensure that their food maintains its quality during delivery in order to uphold their reputation.

Furthermore, one comment mentions a negative experience related to the café's temperature control. The open door and lack of heating during a visit in October caused discomfort to the customer and their companion, who ended up going to a different cafe. This points out a weakness in the café's attention to the comfort of their customers and their ability to maintain an appropriate temperature inside the premises.

Lastly, there is a comment about finding the prices at Café 1 Place to be overpriced, particularly for coffee. This suggests that the café may need to reevaluate their pricing strategy to ensure they are competitively priced in the market. Overpriced items can deter potential customers and impact their decision to visit or make repeat visits.

In conclusion, Café 1 Place has strengths in their excellent customer service, delicious food, and positive word-of-mouth recommendations. However, they also have weaknesses in their handling of complaints, consistency in food quality during delivery, temperature control within the café, and potentially their pricing strategy. Addressing these weaknesses can help Café 1 Place improve and ensure a positive experience for their customers.

Best TL Reviews

As a 1st time visitor with the kids

All I can say is perfection from start to finish.

Service 10 out of 10 very friendly and helpful as well as welcoming.

The food is delicious ????????. The menu is awesome a perfect variety to choose from.

Hats off to the chef and a massive round of applause 10 out of 10.

Big massive THANK YOU ???????????????????? for a awesome visit.

Highly recommend a visit as well as a return visit.

Will definitely be returning.

Ordered a take away, received like this… called the cafe to see if it could be sorted to be told “it’s not our problem”. Sent out half a portion of chips and a milkshake which was just milk, would not waste money on this cafe.

I would give it zero star if it was an option. We ordered food via deliveroo. The orange juice came spilled the pasta was crushed by a bottle of water and tasted like dog food. So it went in the bin. The chips were cold and had been warmed through. Save your money this place is a dump.

I visited this cafe about a week ago with my mum, the food was really nice full of flavour. But my mum and I couldn't stay and order something sweet as the door was open and we felt extremly cold, the table next to us were also freezing while dinning in and said to us the heating isn't on. It was so cold we went and got a coffee from Costa. Yesterday we were into town and when we walked past the Cafe the door was also open.. I mean its October it really put us off going inside and we went to a different cafe which was actually warm inside.

Just average. Didn't like the fact that Bubble was with carrot... Sosage was worst junk you could possibly get. - dogs food is better... Overpriced coffee

Very attentive, polite staff. Good food, value

Work in epsom so popped in for a cheeky breakfast. Had the set breakfasts 7&8.polite staff, seated quickly no fuss and breakfast served within 10 minutes. If I had only one thing to say the portion could have been a big bigger and £2 for a can of coke is a bit steep but other than that all good.

Ordered a delivery and the moment I opened the food...omg a long extremely visible hair..I wonder how they packed it or what their hygiene policy is but would never order again!!