Cali Nails

+1 248-340-8619

1827 Perry St, Pontiac, MI 48340 United States of America

Open Today: -

Quick Facts About Cali Nails

Cali Nails has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the place, let's start with the strengths and then move on to the weaknesses.

Strengths:

1. Personal attention: Customers appreciate the fact that despite there being only two workers at Cali Nails, they take their time to provide personalized attention. This shows that they value their customers and are willing to spend the necessary time to ensure satisfaction.

2. Fair prices: Several comments mention that the prices at Cali Nails are very fair. Fair pricing is a strength for any business as it attracts customers and encourages repeat visits.

3. Super friendly staff: Numerous customers have praised the friendly staff at Cali Nails. Friendly staff can create a positive and welcoming atmosphere, making customers feel comfortable and valued.

4. Good customer service: Commenters have mentioned receiving good customer service at Cali Nails. This includes attentive and reassuring staff, as well as a nail technician who made sure the customer was satisfied every step of the way. Good customer service is essential for customer satisfaction and loyalty.

5. Skillful work: Some customers have mentioned that the staff at Cali Nails did an amazing job on their nails. This indicates that the workers possess the necessary skills and expertise to provide high-quality nail services.

Weaknesses:

1. Long wait times: One negative comment mentioned that if customers don't have hours to wait, they should not go to Cali Nails. This suggests that the wait times at the salon can be excessively long. Long wait times can lead to frustration and discourage potential customers from visiting.

2. Limited staff: Another negative comment mentioned that the salon only has two workers. While this allows for personalized attention, it can also contribute to longer wait times and potentially limit availability for appointments.

3. Poor customer service skills of the owners: A comment mentioned that the couple who own Cali Nails have the worst customer service skills in the world. If this is true, it can certainly negatively impact the overall customer experience. Poor customer service skills can result in dissatisfaction, negative reviews, and a decrease in repeat business.

In conclusion, Cali Nails has several strengths, including personal attention, fair prices, friendly staff, good customer service, and skillful work. However, there are also weaknesses such as long wait times, limited staff, and potential poor customer service skills of the owners. To improve, Cali Nails should consider addressing these weaknesses by finding ways to reduce wait times, potentially hiring more staff, and ensuring that all employees, including the owners, have good customer service skills. By addressing these weaknesses, Cali Nails can further enhance its strengths and provide a better overall experience for its customers.

Best TL Reviews

It's only 2 people that work here, but it's worth the wait! Wonderful place for nails and toes. The prices are very fair as well!

Cool place, even though its only 2 of them, they take their time and give you personal attention. I informed the young lady that i was a x2 diabetic and she made sure she took her time while i received my male manicure and pedicure. For that reason alone I'll be back.

Super friendly and fast! My nails are gorgeous

It's refreshing to receive such good customer service, my nail tech was nice, attentive and reassuring. She made sure I was satisfied every step of the way. Definitely will be back.

IF CHARLIE Don’t do your nails ????. Yo ???? NOT POPPIN!. ????????????????????

Super nice staff and they did an amazing job on my gels!

Love this place! Awsome service!

The couple that owns the place have the worst customer service skills in the world. The wife is very mean. If you don't have hours to wait then don't go there. It's only the 2 of them and they don't care.