Quick Facts About Canyon Nails
Strengths:
1. Excellent customer service: The techs at Canyon Nails are described as friendly, talkative, and attentive. They engage in conversations with customers and make them feel comfortable throughout the nail appointment. This personalized and friendly approach to customer service is a significant strength and sets them apart from other salons where techs may not be as friendly or interactive.
2. Consistent and precise work: Many customers praise the owner, Vikki, for her consistent and precise work. This shows that the salon maintains a high standard for nail services and ensures that customers receive the same level of quality with each visit. Consistency and precision are important factors for customers who want reliable and long-lasting results.
3. Efficiency and speed: Customers mention that the salon works efficiently and completes services in a timely manner. This is particularly highlighted by one customer who states that they were able to get a full set and deluxe pedicure within an hour. Efficient service is crucial for customers who are looking to save time and get multiple services done in a single visit.
4. Attention to detail: Several customers appreciate the salon's attention to detail in their nail services. This indicates that the technicians take their time to ensure that each nail is perfectly done, resulting in a polished and professionally finished look. Attention to detail is a sought-after quality for customers who value precision and perfection.
5. High-quality products: A customer mentions that their nails had no peeling, lifting, or chipping after a month, highlighting the high-quality products used at Canyon Nails. This demonstrates that the salon uses durable and long-lasting nail products, resulting in nails that maintain their appearance and integrity for an extended period of time.
Weaknesses:
1. Appointment availability: One customer suggests that making an appointment is necessary because the salon gets busy. This implies that walk-in customers may have difficulty getting a slot or may experience longer wait times. This could be a potential weakness if the salon is unable to accommodate a high volume of customers or does not have enough technicians to handle the demand during peak hours.
2. Unequal treatment of customers: One reviewer expresses disappointment with how the salon handled a situation where two ladies were given priority over their party. The reviewer states that their party had to wait while the other customers had their manicures and pedicures completed first. This suggests that the salon may not have a fair and consistent system for managing appointments and ensuring equal treatment of all customers.
3. Lack of availability for appointments before 10 am: A customer mentions that Canyon Nails is the only nearby place open at 10 am. This suggests that the salon may not cater to customers who prefer early morning appointments. Limited availability of early morning slots may be a drawback for those who seek flexibility in scheduling their nail services.
4. Unclear communication about wait times: In the same comment about unequal treatment, the reviewer states that their party had to wait for nearly 20 minutes with their feet soaking in water. This indicates that there may have been a lack of clear communication about wait times and expectations. This can lead to frustration and dissatisfaction among customers who expect a smooth and well-organized appointment process.
In conclusion, Canyon Nails has several strengths that contribute to its positive reputation, such as excellent customer service, consistent and precise work, efficient service, attention to detail, and high-quality products. However, there are also a few weaknesses including limited appointment availability, unequal treatment of customers, lack of early morning appointments, and potential issues with communication and wait times. Overall, the strengths of Canyon Nails outweigh the weaknesses, but addressing these weaknesses can further improve customer satisfaction and loyalty.
Best TL Reviews
I had such a wonderful experience. Normally when I have gotten my nails done at other places, the techs do not talk to you. The tech I had at Canyon Nails had a full on conversation with me. She also exceeded all of my expectations when it came to what I wanted done with my nails. I will be going back from now on ☺️
Vikki the owner is the best!! I get a fill down 2x a month and her work is always consistent and precise! I would highly recommend Canyon Road Nails!!
I’m super picky with my nails so it’s very hard to find a place I like, the owner and her daughter were so lovely and got me in and out the door in an hour for a full set & delux pedi, plus they’re the only place nearby open at 10am, they worked very fast and efficiently! They were super gentle and the price is very good! Will be coming again soon, make sure to make an appointment because they get busy ????
I was in town (from Texas) to see a friend and was long past due for nails and a pedi. I went into Canyon Nails and it's been exactly a month since I had a full set put on.
I filed down the length so now they're the length of my natural nails, but I haven't done anything else other than keep my cuticles in decent shape.
There is NO peeling, lifting, chipping, etc. The tips are still firmly attached and there are no cracks in the acrylic or the gel. I'm *so* impressed by the quality and now that I'm back in Texas, I'm hesitant to go anywhere for a fill, because I want the same quality I got at Canyon Nails.????????
Had a great experience and will definitely be back every time I'm back in town.
I came in with my idea but also let her decide color.
I am absolutely ???? happy with the results!
Also got my eye brows done...
I'm impressed with the speed and attention to detail...
Shout out to Vicky for making this out of this world, two toned claw nails. They are all so sweet there and has valued customers. Highly recommend
Three of us arrived at the same time. They said that we were able to be seen right away. We picked our colors and were seated. A few minutes later, 2 ladies walked in wanting to be seen right away. They said they didn’t have time to wait for us to be done and would leave if they had to wait. Our party was already seated in the pedicure chairs. We watched the two ladies get their nails done while our feet soaked in water for nearly 20 minutes. Then…one employee came and did all of our pedicures. The two ladies had manicures and pedicures completed prior to our party being finished. So disappointed in how all of this was handled. I usually recommend this place, but after this experience not sure I will.
Love the attention to detail and friendliness of this shop. Will definitely be back. Our nails look amazing!
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Canyon Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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