Castle Tea Rooms

+44 7583 579117

11A Castlegate, York YO1 9RN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Castle Tea Rooms

The Castle Tea Rooms has received mixed reviews from customers, with both positive and negative comments. In order to evaluate the strengths and weaknesses of the place, let's analyze each comment and see how they contribute to the overall impression of the tea room.

The first comment mentions that the customer was hesitant to enter the cafe due to its small size. This could be seen as a weakness, as potential customers might overlook the place if they perceive it to be too small. However, the customer goes on to praise the quick service, excellent food choice and quality, and great atmosphere to meet up with friends. These positive aspects can be seen as strengths of the tea room, suggesting that despite its small size, it is able to provide a positive experience for customers.

The second comment describes the cafe as an "amazing little gem" and highlights the small cook area, which the customer finds impressive. This could be seen as a strength, as it suggests that the cafe is able to produce impressive meals despite its limited resources. The customer also praises the traditional English breakfast, further emphasizing the cafe's ability to provide high-quality food.

The third comment focuses on the tea room's location and the quality of its scones and tea. These aspects can be seen as strengths, as location and food quality are important factors in attracting customers. However, the comment also mentions a negative experience with a gum-chewing waitress. This can be seen as a weakness, as rude staff can create a negative atmosphere and discourage customers from returning.

The fourth comment praises the politeness of the staff and the welcoming atmosphere. These aspects can be seen as strengths, as friendly and welcoming staff can contribute to a positive overall experience for customers. The comment also recommends the tea room, suggesting that it has satisfied customers who are likely to return.

The fifth comment expresses dissatisfaction with the staff's rudeness and unwelcoming behavior. This is a clear weakness of the tea room, as rude staff can create a negative impression and deter customers. The comment also mentions opting for another cafe, indicating that the tea room may have lost potential customers due to its poor customer service.

The sixth comment criticizes the tea room's communication and customer service. This is another clear weakness, as effective communication and good customer service are essential for any business. The customer also mentions opting for another cafe with pleasant service, highlighting the loss of potential customers due to poor service.

The seventh comment is overwhelmingly positive, praising the tea room's portion sizes, hot and satisfying food, reasonable prices, friendly service, and great atmosphere. These aspects are major strengths of the tea room, as they contribute to a positive overall experience for customers.

The eighth comment simply describes the cafe as "great" with plenty of choice and reasonable prices. While this comment does not provide detailed strengths or weaknesses, it implies that the tea room has a positive overall impression.

Overall, the strengths of the Castle Tea Rooms can be seen in the quick service, excellent food quality and choice, great atmosphere, good location, politeness of staff, and reasonable prices. However, weaknesses include the small size of the cafe, negative experiences with rude staff, poor communication, and the potential loss of customers due to poor customer service.

Best TL Reviews

Didn't know whether to venture into this cafe as it looks small. The service is quick, the food choice and quality is excellent and has a great atmosphere to meet up with friends and catch up on gossip. I was in York for two days and used this lovely cafe two days in a row. Toilets inside to. Outstanding keep up the good work girls

Amazing little gem tucked away just for someone as lucky as us to find. Or so we thought. Though we might have been early enough to get in quickly, it wasn't long before there were several waiting outside for their turn. A small shop with a small cook area but they put on a show when the table fare was spread. I got the traditional English breakfast. Yummy!

Lovely little cosy tearoom in the heart of York. Really nice latte as well. Food was really nice, loved the Brie and bacon panini. Fruit scone was scrumptious. If you want traditional come here. Fantastic ????????

Good location. The best scones I've tried. Delicious tea. I could give you 4 stars for that young waitress who was chewing gum really ostentatiously at all times during our visit.

Me and my son prefer such quaint and cosy tea room. We went around 3pm+ on a weekday and ordered 2 sets of tea + scone. We love the scones. We were not snubbed cos of our small order. In fact the girls are very polite and we feel very welcomed. Highly recommended.

Very rude staff. Was made to feel very unwelcome upon entering and we were asked to leave because we only wanted coffee. Food looked very bland and unappealing. We instead went across to York Cocoa Works and had a delightful coffee served by polite friendly staff

Just to be clear for the illiterate owners of this cafe. Your sign said ‘only serving food and drinks’ it did not say that both food and drinks must be ordered and that drinks alone would. Or be enough. £5 bill might not be worth your time, and I can understand that, but don’t be rude to customers because you can’t communicate properly with your signage. I even tried to help you by explaining that your sign did not communicate the message that your rude waitress fumbled through, but instead of listening we were met with a blank confusion and insistence that she is right simply because she believes it so. The tone of your reply on this post does not surprise me. More of the same attitude that we unfortunately encountered. We had a great day and we didn’t let your bad customer service change that. The service and coffee was so pleasant at the York Cocoa works we also stayed for food. We too were very glad to give them out money!

A wonderful little cafe nestled in York's historic back streets. Good sized portions, food hot, satisfying and reasonably priced. Friendly service and a great atmosphere. Highly recommended.

Great wee cafe, plenty of choice, reasonable priced