Quick Facts About Century Nails & Spa
Century Nails & Spa has several strengths based on the comments provided. Firstly, the interior is clean and visually appealing, creating a pleasant atmosphere for customers. The positive energy and cleanliness contribute to an overall enjoyable experience. Additionally, the staff is highly praised for their wonderful service, attentiveness, and friendly demeanor. Customers appreciate the fact that the salon offers a wide range of colors and modern designs, ensuring that they can find the perfect style for their nails. The reasonable prices make it an attractive option for customers in the area, and the availability of multiple chairs and employees helps to minimize wait times, even during busy hours. The skills of the technicians are also praised, with many customers commenting on the high quality of their nails and the fact that they received exactly what they wanted.
However, there are also weaknesses that can be identified based on one negative comment. In this particular case, a customer had a negative experience with the technician who did her manicure. The technician was unable to provide the design the customer requested and did not handle the situation professionally when the customer expressed her concerns. The technician's dismissive attitude and lack of respect for the customer's preferences left the customer feeling upset and disappointed. Furthermore, another technician had to step in to fix the design, which indicates a possible inconsistency in the skills and training of the staff.
To further analyze the strengths and weaknesses of Century Nails & Spa, it is important to consider other factors beyond the comments provided. From the comments, it is evident that the overall customer experience is positive, with customers praising the cleanliness, friendly staff, and quality of the service. Additionally, the affordability of the prices is appealing to customers.
However, based on the negative comment, it can be inferred that there may be some shortcomings in terms of communication between the technicians and customers. It is important for the technicians to listen carefully to the customers' preferences and ensure that they are able to fulfill their requests. The dismissive attitude displayed by the technician in this case is concerning, as it suggests a lack of professionalism and customer service skills.
In order to address this weakness and improve the overall customer experience, it may be beneficial for Century Nails & Spa to invest in additional training for their technicians. Training should focus on effective communication skills, customer service, and the ability to handle different requests and designs. This will help to ensure that customers feel heard and valued, and that their preferences are accurately reflected in the final result.
Furthermore, it may be beneficial for the salon to have a policy in place for situations where a technician is unable to fulfill a specific request. This could involve offering an alternative solution or ensuring that another technician with the necessary skills is available to assist the customer. By proactively addressing such situations, the salon can prevent customers from feeling disappointed or upset.
In conclusion, based on the comments provided, Century Nails & Spa has several strengths including a clean and visually appealing interior, friendly and attentive staff, and a wide range of colors and designs to choose from. However, there is a potential weakness in terms of communication and professionalism, as indicated by a negative customer experience. By investing in additional training and implementing appropriate policies, the salon can address this weakness and work towards providing an even better customer experience.
Best TL Reviews
I love this place! Great clean interior, super cute. Beautiful energy, everything clean and good. Wonderful staff too! They did a lovely job on my birthday nails and I'm definitely coming back!
This place has great reviews and is super close to my house, so I decided to give it a try today. They did not disappoint. Lots of colors to choose from! They keep up with modern designs. 10/10
Everyone is pleasant, and great price. All the girls are amazing! Love it here and I'm happy I finally found my nail spot! Definitely coming back! Prices are good for the area.
I initially was going to do a regular pedi but decided to upgrade to gel. I LOVE how they turned out!!! My tech was attentive, super detailed and gave me one of my fave pedis in a very long time !
Love love love this place! Lots of chairs and lots of employees so even during the busiest hours, the wait is minimal. Very polite and take their time to ensure you get a good mani/pedi.
I highly recommend this place! Their work is gorgeous. They gave me exactly what I wanted and I definitely will be coming back. They're all very sweet! 10/10 recommend!!!
I lvoe this place!!! I stopped in for a powder dip manicure and they did a wonderful job! The place is clean, the staff is friendly. I'm definitely going back. Thanks!
I went today to get my nails done before a family trip to Disneyland for my daughter’s birthday. My pedicure and the woman who did it was great. I was assigned a different technician because I wanted a design and the technician who did my pedicure said she wasn’t comfortable doing designs. The technician who did my manicure couldn’t either. And when I expressed concern and told her what she did wasn’t what I was looking for (when asked) I was repeatedly shushed and told it was fine. So much so that I stopped answering entirely. At the end of my manicure, another technician helped with the end of the design and the main technician who did my manicure laughed it all off as a big joke, even though I was visibly upset. When I got home, my husband asked why I got cow print on my nails instead of my planned Mickey Mouse heads.
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Century Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:00 AM - 07:00 PM |
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| Monday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
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Location
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