Charlie Chaplins

2 old town hall, New St, Neath SA11 1RT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Charlie Chaplins

Charlie Chaplin's Place has both strengths and weaknesses based on the comments provided. On the positive side, the establishment is praised for its great cocktails, excellent service, and offering a defense discount. Customers also enjoyed the roast dinners and Sunday lunches, highlighting the well-cooked food, tasty flavors, and generous portion sizes. The attentive and friendly waitstaff contributed to a pleasant atmosphere. Additionally, some guests mentioned the delicious desserts and outstanding cocktails.

However, there are also areas for improvement. One customer expressed disappointment in the quality of the steak, describing it as poorly plated with cheap chips and unappetizing peas and mushrooms. The food was even served on a side plate, which suggests a lack of attention to presentation. Another guest mentioned a lack of a welcoming atmosphere, where a busy manager seemed to make the waitresses rush around, leading to a feeling of being in the way. Some customers felt the need for a calmer atmosphere, with a smile and less rushing of people.

There were also issues related to the establishment's operations. One guest had a negative experience trying to book a pre-theatre meal, as the website indicated they were open at the desired time, but they were actually closed. The individual received no apology or explanation, suggesting a possible change in ownership. Additionally, some customers complained about cold draughts every time the doors opened, which affected the overall comfort of the dining experience.

While the food received positive feedback in some instances, there were contradictory opinions regarding the menu. Some guests felt that the menu was not exciting and found the prices to be on the expensive side. However, others mentioned the well-cooked steak and hunters chicken dishes they enjoyed. More variety and creativity in the menu offerings could potentially enhance the dining experience for customers who desire a more exciting range of options.

Overall, the strengths of Charlie Chaplin's Place lie in its great cocktails, excellent service, and enjoyable Sunday lunches with well-cooked food. The weaknesses revolve around the quality and presentation of certain dishes, a lack of a welcoming atmosphere, operational issues, and mixed opinions about the menu's excitement and prices. Addressing these weaknesses could improve the overall dining experience and help attract a wider range of customers.

Best TL Reviews

Great cocktails, so decided to try the menu. The starters were great no complaints but when you bring out a steak which looks like it was plated by a 9 year old with a catapult then it all goes downhill. Cheap peas, slimey sliced mushrooms and the worst frozen cheap chips ever. This was all served on a side plate. Mentioned to staff. 10 out of ten for service, shame about the food. On the plus side they offer defence discount.

Had a Turkey dinner on Sunday, and in all honesty, one of the best roast dinners I have had apart from home. Everything was well cooked, and the gravy ( which so often lets the meal down) was perfect. Service to was first class. Will definitely be back ⭐️⭐️⭐️⭐️⭐️

Enjoyed a lovely Sunday lunch with my family. Good portion size, tasty & hot. Our waitress was welcoming & friendly. Best nut roast I have tasted. Waitresses attentive at other tables. First visit for Sunday lunch , we will be back ????

Went here on recommendation, Sunday roast could not have been better, still drooling over my dessert. Absolutely the best service, brilliant waitress. Loved it, definitely booking here next year.

Was taken here by friends for a 40th birthday meal, food was absolutely delicious and very well presented. Have also visited a few time since and their cocktails are also out of this world!

No welcoming atmosphere! A very busy lady in charge who had the waitresses rushing about. Moving tables. The food was ok but I was on pibs all the time as if we were in the way or making the place untidy. A calm atmosphere with a smile and not rushing people is needed. I have been before the changes there and it was a different experience. Much better I thought.

Attentive staff, pleasant atmosphere. However cold draughts every time doors opened. The menu isn't exciting but what we had steak/hunters chicken was very well cooked. Little on the expensive side though.

Tried to book for pre-theatre meal as according to their website they were open - booked online and luckily my partner called and checked they got the booking to be told they don't open at the time we wanted - when it was explained their website said otherwise - he was told 'well we don't!' No apology or explaination - shame as they used to be really good - maybe a change in ownership??