Quick Facts About Chateau Nail Salon
Strengths:
1. Positive experience in the past: One customer mentioned that they have been coming to the salon for a while and have always been happy with the results of their nails. This indicates that the salon has the potential to provide satisfactory services.
2. Good results: Despite the negative experiences shared by some customers, there were a few positive comments about the appearance of the nails. This suggests that the salon is capable of producing good nail designs and finishes.
3. Good pricing: While one customer mentioned being charged $65 for a rushed service, another customer mentioned being charged $40 for a refill. The lower pricing for a refill indicates that the salon offers competitive prices, which can attract customers looking for affordable nail services.
Weaknesses:
1. Poor customer service: Multiple comments highlighted the salon's lack of attention and professionalism towards customers. Customers complained about not being greeted properly, feeling ignored, and encountering rude behavior from employees. This indicates a lack of customer-oriented service and poor communication skills among the staff.
2. Rushed service: Several customers mentioned that their nails were rushed, leading to poor results such as lumpy nails, uneven shapes, and bad polish jobs. This suggests that the salon prioritizes speed over quality, which can result in customer dissatisfaction.
3. Lack of cleanliness and hygiene: Customers expressed concerns about an employee coughing while working and another employee not wearing a mask. These issues raise red flags about the salon's commitment to maintaining a clean and safe environment for customers.
4. Inconsistent quality and durability: One customer complained about the gel polish peeling off just three days after application, despite being advertised as lasting for 14 days. This inconsistency in the durability of services can lead to customer frustration and a lack of trust in the salon.
5. Unprofessional behavior: A customer witnessed an employee refusing to address a customer's complaint politely and instead telling her to go elsewhere. Such behavior raises questions about the professionalism and customer-centric approach of the salon's staff.
Overall, Chateau Nail Salon has some strengths in terms of past positive experiences and good results. However, the weaknesses in customer service, rushed services, lack of cleanliness, inconsistent quality, and unprofessional behavior pose significant challenges for the salon. Addressing these weaknesses and improving in these areas will be crucial for the salon to enhance its reputation and attract satisfied and loyal customers.
Best TL Reviews
See pics. Pics were taken as soon as I was finished
My nails are so ugly and lumpy with holes inside my nails. Badly polished. My usual nail shop (model nails) close for 630. This nail shop was the only one open. My nails were rushed. I just got it done yesterday and 2 nails broke. All of this for $65. NEVER NO MORE!!
Walked into the salon and didn’t get a greeting. After looking me up and down all I was told was to pick a color. I told the nail tech that I wanted natural but she proceeded to say pick a color as if what I was saying was of no importance to her. I sat for about 15 minutes with only one other customer in the salon. I watched the tech pick up boxes, clean, and look at her phone until she noticed I was getting frustrated and told me to “sit in chair two”. As she proceeded to start my nails she was watching her phone at the same time which was confusing to me because I thought all the attention should’ve been on the task at hand. My first thought was telling me to leave but my nails needed TLC badly. For a refill I was charged $40! FOR A REFILL!!!!! The shape of my nails are uneven and the polish look like a preschoolers paint job! I am a very unsatisfied customer and I will never return to that salon. I gave one star because there was no option to give no stars. My nails are horrible! What a waste of my time!
I’ve been coming to this shop for a while now And I’ve always been happy with the results of my nails thank you❣️
So just got my nails done.. they look good. But one of the employees kept coughing like she was super sick and another one didn't have a mask.. the lady that was doing my nails seemed fine.. However, I am pretty dumb for staying to get the service but will never go there again after that. Just a heads up to everyone to be careful. Twas a nail biting experience. (December 2020)
Edit: I came here again and the man that did my pedi scrubbed my foot with the scrub bar until it bleed. Seriously now, will never come back lol!!
While my daughter and I were waiting for services we witnessed the most rude behavior by an employee. An elderly lady came out the back from getting a pedicure and complained that 1 of her nails were messed up. The employee then told the customer that they didn’t want her complaint and that they were not going to finish her nails and she can go some place else. The elderly lady was not rude, she was very polite and was asked to leave. My daughter and I decided to leave at that point. I do not recommend this place.
Worst experience EVER!!!
My daughter was getting her nails done for prom and they made her wait for over an hour while they proceeded to work on 3 other customers that came in after us. The lady walked in the back after 10 mins and never came back. Not until I walked in the back to check on time frame was it brought to my attention that no one had even touched her nails yet!!
If I could give this place 0 stars i would.
Save yourself time and money and go to the 1 around the corner in chateau.
If I could give less than one star I would. I’ve been coming here for a year or longer and always had a great experience. EXCEPT for today. I get a gel polish(no manicure but still supposed to last 14 days) I have NEVER had a problem with the gel peeling as early as it did. Went in this past Saturday and it started peeling 3 DAYS LATER!
Not to mention this man did my nails ON MY LAP...while I’m trying to enjoy my pedicure. No prep on my nails or anything by the way
I go and in today (one day before a full week) talked to the manager( guessing owner) and I tell her the issue and asked her to please fix them because I paid for the 14 day gel(not cheap but worth it) and she’s telling me about my friking cuticles and telling me it doesn’t last that long and talking to me like I know what she’s talking about. I asked her if she could fix them and she said no. WOW. What great customer service. I tip them very generously every time and that’s how a customer gets treated. I was in shock. NEVER going back. ✌????
Chateau Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
10. Beauty Outlet
11. Us Nails
12. Nails & Pedi