Quick Facts About Chic Nails Spa
Chic Nails Spa, like any business, has its strengths and weaknesses based on the comments provided. By analyzing the feedback, we can gain insight into the positive aspects of the salon, as well as areas that need improvement.
Starting with the strengths, one recurring theme is the quality of the nail art and design. Customers have praised the salon for their ability to recreate requested designs and even come up with creative ideas. This suggests that the staff at Chic Nails Spa is skilled and knowledgeable in their craft. The positive experiences with nail art indicate a strong point for the salon, as it is one of the primary services they offer.
Additionally, the spa services, particularly the pedicures, have been commended for being relaxing and enjoyable. This suggests that the salon provides a comfortable and soothing environment for customers to unwind and be pampered. The positive experiences with decorating further highlight the ambiance of the salon, indicating that attention is given to creating an aesthetically pleasing atmosphere for clients.
Another strength mentioned in the comments is the outstanding service provided by specific nail technicians. Kelly, in particular, was praised for her personable nature, gentleness, and ability to suggest the perfect color. This suggests that there are highly skilled and friendly staff members at Chic Nails Spa who go above and beyond to ensure customer satisfaction. Positive experiences with individual technicians contribute to the overall positive reputation of the salon.
Moving on to the weaknesses, one glaring issue that emerged from the comments is the problem of overcharging customers. One dissatisfied customer reported being charged a steep price for a job that did not meet the requested design. Another commenter expressed disappointment when charged an excessive amount for a simple service. This indicates a weakness in the salon's pricing and transparency. It is important for businesses to establish fair and consistent pricing to maintain customer trust and satisfaction.
Another weakness highlighted in the comments is the treatment of customers, specifically in regard to one incident involving racism and mistreatment. A customer reported facing discrimination and intimidation by the owner, which is both unacceptable and damaging to the salon's reputation. The salon should prioritize creating an inclusive and respectful environment for all customers, regardless of their background.
Furthermore, several customers expressed frustration with the salon's appointment policy. They reported having their appointments overlooked in favor of walk-in customers or other individuals without appointments. This indicates a weakness in the salon's scheduling and communication practices. Honoring appointments and providing clear communication are essential in maintaining customer loyalty and satisfaction.
In conclusion, Chic Nails Spa has strengths in their nail art, pedicure services, and individual staff members who provide exceptional service. However, weaknesses include issues with overcharging customers, mistreatment of customers, and problems with appointment scheduling. Addressing these areas of weakness and building upon their strengths will contribute to improving overall customer satisfaction and reputation for the salon.
Best TL Reviews
Best place to go the nail art is crazy good!! Bring in any pic or like me had a idea and Lee nailed it!! And u need to relax OMG !! Have one of there pedicures that was awesome and of course she did great decorating!!
Over charged for a job that they no were close to the design that was asked of them. And then charge $70 for a job that was no where near the design ask of them because she's in the wedding party and the design is specific for all of the brides wedding party. And picture was shown and person assured us that it was very doable but ended up with enough acrylic to use on 5 pairs of hands and nothing like the picture design they claimed to be able to do.
No stars! Never in my life have I seen or been apart of such foolishness. My wife has been coming to this place for 3+ years faithfully even when we moved to SoBo she makes the drive. Today the owner got her confused with another “black” woman and instead of listening and admitting to his mistake he tried to intimidate her, when she politely spoke to another technician he threatened her and told her to take her business elsewhere. I was appalled and beyond frustrated that as a business owner regardless of your personal prejudices, you would treat a woman that way. As a man there is no room for being a jerk especially to any female. I will never recommend this place and hope God blesses you with humility.
Kelly did an outstanding job with my nails! I told her I wanted clear dip and she suggested the "Camilla" color instead and it really was EXACTLY what I was looking for. She is very personable and kind, also very gentle with her work, it was amazing! It came out to $50, but I believe the experience was well worth it. I went on a Monday around 4pm, so there was no one there and it was a truly relaxing experience. Will be back when I need retouching!
Thumbs down the most disrespectful owner in town! Overcharged for simple service! Speaks down to customers! Nasty tone! I would not ever visit here again! Be warned they are not appreciative for repeat business. Signed
Overcharged and Underserved in America!!!
I’ve visited this nail salon over the last several months. I’ve made appointments to be seen and on each time my appointment has not been honored in favor is someone else who did not have an appointment where I was asked to wait a “few minutes” so they could be served. Having arrived 15 minutes early each time, I understood waiting even a few min mins past my appointment was possible and not big deal. The first time this happened, I was lead to think she was only a few minutes behind, only to end up waiting an hour to begin my service. I was told it was because I arrived early. Well this last time was the straw the did it for me as once again I arrived 15 mins early to be asked to wait for someone who just asked for a pedicure. In each case, I don’t know if it’s that they choose to serve more regular customers or if it was because they felt a young Black woman would take better to having to wait over an older White woman. Either way, the first time I was thanked for my patience and neither time was I offered an apology. I tip pretty well and like my Nail tech Tina but as a busy professional, my time is valuable and I don’t have the luxury to continue to have appointments I take care to schedule be dishonored for any reason. After asking Tina to honor my appointment rather than work on this other person, she chose to leave me waiting and so I left and do not intend to ever go back. I would not recommend this shop for this reason as hope that they do a better job of scheduling, communicating and valuing ALL customers.
My sister in law my niece and I did a walk in and we had never been there or read reviews. They did an excellent job. We love our nails !!
The didn't want to do my refill for some odd reason when she said I was ok at first. She wanted to do them a certain way that I didn't like so she said that she couldn't do them at all, all of a of sudden. I will not go back. I don't recommend this place at all. Horrible experience and they had attitudes.
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Chic Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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