Quick Facts About Citrus Nails & Day Spa
Citrus Nails & Day Spa has received a mix of positive and negative reviews, indicating both strengths and weaknesses in their services. In order to thoroughly assess these, let's break down the comments provided:
1. "Got a fill in Tuesday by Amy I showed her where my nails had cracks b4 the fill in so to apply more acrylic, Wednesday I noticed the same spots had cracks so I go bk today(Thursday) and show her she starts making excuses for her poor work.. I WON'T BE RETURNING"
Strengths:
- The presence of a specific technician, Amy, implies that the salon has a designated team of nail technicians who specialize in different tasks.
Weaknesses:
- Poor quality of work mentioned in the comment, suggesting that the nail service may not be up to standard.
- Lack of accountability and responsibility demonstrated by the staff member making excuses for the poor work instead of rectifying the situation.
2. "Poor customer service and communication! Tried to call to make appt and was hurried off the phone without appt, when I showed up to get acrylics removed they said it was going to be "just a minute" after waiting 20 mins I asked how much longer and was told another 30 minutes wait... I understand why this place was dead"
Weaknesses:
- Lack of effective communication and customer service skills demonstrated by the staff member on the phone and in-person.
- Unprofessional behavior as the customer was hurried off the phone and given incorrect information about the wait time.
3. "Listen to the reviews. I NEVER write bad reviews but I got sns nails with a tip added. Total 45 dollars. The color is cute but the service was terrible. The lady kept telling me to move very forcefully and she sprayed me with rubbing alcohol to keep the mosquitos away without asking me. Needless today I almost lost it I do not recommend."
Weaknesses:
- Poor service quality described in the comment suggests that the staff lacked professionalism and did not meet the customer's expectations.
- Inappropriate and uncomfortable behavior, such as forcefully telling the customer to move and spraying them with rubbing alcohol without consent.
4. "Did not come here personally but I have a close friend who came, and they completely destroyed her eyebrows. Left a bold spot IN THE MIDDLE of one of her eyebrows and scars and scratches all along her brow area. Their response? 'They're just eyebrows' and charged her full price. When she went back in the following day (today) telling them she was not happy with the services, they refused to give her a full refund."
Weaknesses:
- Incompetence and negligence demonstrated by the staff member who destroyed the customer's eyebrows.
- Lack of accountability and empathy displayed by the salon's response, where they belittled the customer's concerns and charged them full price.
- Refusal to provide a full refund despite the customer's dissatisfaction and the salon's mistake.
5. "Amy does my filling on my fingers and Mary she does my pedicure and foot massage. Two very professional women, I've been going to this salon for over ten years, and always comes out satisfied and happy. Thanks ladies for your wonderful service."
Strengths:
- Positive customer experience highlighted in the comment, suggesting that the salon has competent and skilled staff members like Amy and Mary.
- Long-standing customer loyalty indicated by the ten-year patronage.
6. "I have an Amazing experience with my nail service at this location. The owner is so sweet once you get to know her. She's knowledgeable about every service she provides and does a wonderful job. Some may say she's rough, but you just have to get to know her style!"
Strengths:
- Positive feedback about the owner's knowledge and skills, indicating that the salon has an owner who is actively involved and passionate about the services they provide.
- Personalization and establishment of a rapport mentioned in the comment, suggesting that the owner values building relationships with clients.
7. "The most painful manicure I’ve ever experienced, should've listened to the reviews. My nails are literally bleeding."
Weaknesses:
- Inadequate technique and execution described in the comment, implying that the staff may have caused physical harm to the customer during the manicure.
- Failure to address customer comfort and pain management during the service.
After analyzing the comments, it is clear that Citrus Nails & Day Spa has a combination of strengths and weaknesses. The strengths include the presence of skilled and professional staff members like Amy and Mary, a passionate and knowledgeable owner, and long-standing customer loyalty. However, the weaknesses are evident in the poor quality of work, lack of accountability and empathy from staff members, subpar communication skills, unprofessional behavior, and inadequate technique leading to physical harm.
In order for Citrus Nails & Day Spa to improve and overcome these weaknesses, they should focus on enhancing the quality of their services, addressing issues promptly and professionally, improving communication and customer service skills, and ensuring that customers feel comfortable and safe during their treatments. By addressing these weaknesses, the salon can build a stronger reputation and provide a better overall experience for their customers.
Best TL Reviews
Got a fill in Tuesday by Amy I showed her where my nails had cracks b4 the fill in so to apply more acrylic, Wednesday I noticed the same spots had cracks so I go bk today(Thursday) and show her she starts making excuses for her poor work.. I WONT BE RETURNING
Poor customer service and communication! tried to call to make appt and was hurried off the phone without appt, when I showed up to get acrylics removed they said it was going to be "just a minute" after waiting 20 mins I asked how much longer and was told another 30 minutes wait...I understand why this place was dead
Listen to the reviews. I NEVER write bad reviews but I got sns nails with a tip added. Total 45 dollars. The color is cute but the service was terrible. The lady kept telling me to move like very forcefully and she sprayed me with rubbing alcohol to keep the mosquitos away without asking me. Needless today I almost lost it I do not recommend.
Did not come here personally but i have a close friend who came and they completely destoryed her eyebrows. Left a bold spot IN THE MIDDLE of one of her eyebrows and scars and scratches all along her brow area. Their response? "Theyre just eyebrows" and charged her full price. When she went back in the following day (today) telling them she was not happy with the services, they refused to give her a full refund.
Amy does my filling on my fingers and Mary she does my pedicure and foot massage Two very professional women I’ve been going to this salon for over ten years and always comes out satisfy and happy Thanks ladies for your wonderful service ????
I have a Amaizing exp services , Amy take care my hand very nice and beautiful , she a nice person , good services and quick , spa pedicure amaizing . I love my nail .
The most painful manicure I’ve ever experienced, should’ve listen to the reviews. My nails are literally bleeding.
I have had an amazing experience with my nail service at this location. The owner is so sweet once you get to know her. She’s very knowledgeable about every service she provides and does a wonderful job. Some may say she’s rough but you just have to get to know her style!
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Citrus Nails & Day Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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