Quick Facts About City Nails and Spa
City Nails and Spa has received mostly positive reviews from customers, highlighting several strengths of the place. The strengths include the expertise of the nail technicians, professionalism and friendliness of the staff, a clean and relaxing atmosphere, prompt service, and quality customer service. However, there are also a few weaknesses mentioned, such as inconsistent services and customer treatment. Let's explore these strengths and weaknesses in more detail.
One of the major strengths of City Nails and Spa is the expertise of the nail technicians. Multiple customers mentioned their positive experiences with Andy, the owner, who has been consistently providing great service over the past five years. This demonstrates that he has developed a loyal customer base and has honed his skills to meet their expectations. Having skilled technicians is crucial for maintaining customer satisfaction and ensuring repeat business.
The professionalism and friendliness of the staff is another strength noted by customers. They mention that everyone at the salon is welcoming and friendly, creating a positive and comfortable atmosphere. This is important as it enhances the overall customer experience and makes them feel valued and appreciated. Professionalism also ensures that customers receive consistent and high-quality service.
The clean and relaxing atmosphere of the salon is another strength highlighted by customers. A clean environment is essential for a hygienic nail salon, and customers appreciate the effort taken by City Nails and Spa to provide a clean and sanitary space. The relaxing atmosphere further enhances the overall experience, allowing customers to unwind and enjoy their time at the salon.
Prompt service is also noted as a strength of City Nails and Spa. Customers mention that the wait time is minimal, and the technicians are quick and efficient in their work. This is important as it saves customers time and keeps them satisfied with the service. Additionally, customers mention the massage chairs, indicating that they provide an extra level of comfort and relaxation during pedicures.
Quality customer service is another strength of City Nails and Spa, as mentioned by several customers. They emphasize the friendliness and helpfulness of the staff, ensuring that customers feel valued and attended to. Satisfaction is guaranteed, and customers appreciate the effort put into meeting their needs and preferences.
Despite these strengths, there are a few weaknesses that have been mentioned by some customers. One customer complained about receiving a poor manicure with bubbles and the absence of the desired chrome finish. They also noted that they were cut during the process, and dried blood was visible. This indicates inconsistency in the quality of services provided, as this particular experience was not up to the level expected by the customer.
Another weakness highlighted by a customer was the poor response from the technician when they requested repairs for their nails that were messed up. The customer felt blamed for the technician's mistakes and experienced a lack of professionalism in the interaction. This suggests that there may be instances of poor customer service and ineffective problem resolution.
Furthermore, a customer mentioned that the technician they encountered was abrupt and borderline rude. They felt treated differently because they were not a regular customer. This raises concerns about customer treatment and suggests a potential weakness in how new or less familiar customers are handled.
In conclusion, City Nails and Spa has several strengths that contribute to their positive reputation, including the expertise of the nail technicians, professionalism and friendliness of the staff, clean and relaxing atmosphere, prompt service, and quality customer service. However, there are also weaknesses, such as inconsistent services and potential issues with customer treatment. Addressing these weaknesses would be crucial for improving customer satisfaction and maintaining a positive reputation.
Best TL Reviews
My Nail tech is Andy which is the owner. He is GREAT! I’ve been going to him for 5 years and never fails to disappoint!
Everyone is Very professional and welcoming! He has a lot of other great nail technicians, I would Suggest making appointment if you don’t mind waiting . But you won’t wait for long , they are quick and neat with your hands and feet!
Tell him LO sent you! ☺️
Everyone is super friendly the atmosphere is amazing very relaxing . Not very crowded on a Sunday . It’s best to call and book appointment . 10/10 went for a pedicure very clean & great massage chairs 10/10
I highly recommend this place! They took care of last minute at 7pm. Great service and love my no chip manicure.
Andy always does such a great job on my nails!! All the workers in there are super friendly. Great customer service from everyone. Satisfaction always guaranteed! This was my set today! ????????
i’ve been going to andy for the past 3 years? he was recommended from a friend bc of the amazing work he did on her nails. i won’t visit another salon, i found my forever place…
Been here twice and both times I had a fantastic pedicure but I got a no chip manicure today and I wanted the chrome finish and this is how they turned out. There is bubbles and not chrome at all. Horrible, not the mention I was cut during the process, you can still see the dried blood. Don't think I will ever go back here.
Been going here for years - Love love love the princess pedi. I Only schedule with Tina - she is the best !!!!!
I thought the price was too high for the service that I received, technician was abrupt & borderline rude. I was blamed for her mistakes & got a poor response from her when I asked that she repair my nails that she messed up! My mother's nails looked like an inexperienced person did them as well. Apparently if they don't know you well enough, you are treated differently. I will not be returning.
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City Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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