City Nails

+1 619-449-5335

10251 Mast Blvd # H, Santee, CA 92071 United States of America

Open Today: -

Quick Facts About City Nails

City Nails has several strengths based on the comments provided. Firstly, the staff at City Nails is described as gentle and caring about their work. This shows that they prioritize customer satisfaction and take the time to ensure a positive experience. They are also said to be helpful in choosing nail colors and offering suggestions, which can be beneficial for customers who may be indecisive or unsure about what they want.

Another strength of City Nails is the creativity and attention to detail exhibited by the nail technicians. Diane and Cindy are specifically mentioned for their creative approach and the time they take to complete the service. This indicates that they go above and beyond to provide high-quality work to their customers.

The fact that the salon recently underwent a remodeling is also mentioned as a positive surprise. This can indicate that City Nails invests in its facilities and aims to provide a pleasant and updated environment for their customers. Additionally, the comment about being a lifelong customer suggests that the overall experience at City Nails is consistently positive and worth returning for.

Furthermore, the second comment highlights Kelly's exceptional service, stating that it was the best manicure they've ever had. The fact that the nail polish did not smear or chip after leaving the salon speaks to the skill and expertise of the nail technician. This positive experience and level of customer satisfaction can contribute to the salon's strengths.

The third comment emphasizes the loyalty of the customer in choosing Cindy as their preferred nail technician for six years. This loyalty speaks to the quality of service provided by Cindy and the overall positive atmosphere of the salon. The nice demeanor of the staff is also mentioned, which indicates that the employees at City Nails contribute to a friendly and welcoming environment.

In addition, the fourth comment praises City Nails for providing excellent customer service and a focus on quality rather than solely profit. This highlights the dedication of the salon to prioritize customer satisfaction and create a positive experience. The customer expresses their intention to return, indicating that City Nails has successfully built a loyal customer base.

The fifth comment specifically recognizes the quality of the pedicure service at City Nails. The fact that both the customer and their boyfriend were satisfied with their pedicures suggests that the salon consistently delivers excellent results. This indicates that City Nails excels in providing a range of services, not just limited to manicures.

Lastly, the seventh comment mentions Kim, the owner of City Nails, who is described as very efficient and precise. This demonstrates her experience and expertise, which can contribute to the salon's reputation for high-quality service. The positive mention of Kim's efficiency suggests that City Nails values timeliness and ensuring that customers have a quick and convenient experience.

While City Nails has strong positive feedback, there are a couple of weaknesses mentioned in the comments. One customer mentions that the nail technician they had did an okay job but was slightly sloppy. While the service was friendly, it suggests that there may be some variability in the skill level of the technicians.

Another weakness highlighted is the communication barrier faced by some customers due to language differences. This can lead to frustration and miscommunication, impacting the overall customer experience. The comment also mentions a negative experience with a drill used to remove gel nails, resulting in damaged nails. This indicates a potential inconsistency in the quality of service provided for gel nail removal.

Additionally, one comment mentions that although City Nails takes appointments, there can still be long wait times. This can be inconvenient for customers who have made the effort to schedule an appointment and leads to a less efficient and timely experience.

In summary, the strengths of City Nails include gentle and caring staff, creative and attentive nail technicians, recent remodeling, high-quality manicure service, loyal customers, excellent pedicures, efficient and precise owner, and reasonable prices. However, there are also weaknesses related to variability in the quality of service, communication barriers, potential inconsistency in gel nail removal procedures, and occasional long wait times even with appointments.

Best TL Reviews

The ladies here not only are gentle while doing your hands and nails but they care about their work and how it turns out. I have been here 4 times now and it is a wonderful experience each time. They also help you with nail colors if you can't digure it out or pick some colors that don't go well. I have been with Diane multiple times and she is creative and takes her time. Cindy has also done my nails and is so gentle and cares about her work. Life long customer here. They also just remodeled which is a nice surprise. Check them out.

The best manicure I've ever had!!! Kelly went above and beyond any manicurist. First time I never had my nail polish smear or chip after leaving a salon. Kelly was very nice, I felt very comfortable and unrushed. I won't go anywhere else from now on.

I have been going to Cindy for 6 years. She is amazing. I’m very picky so I won’t let anyone else do my nails. All of the staff is very nice as well.

Can I just say W.O.W.!

I have been looking for a place that will actually give the time you pay for!

Very nice and wonderful customer service.

Finally a good small place that truly takes care of their customers rather than shuffling you our the door.

I feel like a lot of places here in town tend to forget about the quality of the service and focus on the money made.

This place provides all of that and above!

I will be a returning customer for sure!!

I had the best pedicure by this woman!

Can't thank city nails enough for providing a true pedicure for both my boyfriend and I! Very satisfied!

I was there in the late afternoon and was able to walk right in for a full set of nails and a pedicure. I was very pleased with the results. The prices were very fair, the staff were all very nice and it was convenient and quick. Nothing not to like. If you get a mani and pedi they'll do them for you simultaneously, which I love, because I'm not a fan of long stints in a salon chair. Come here!

My sister has been going to Kim for years and recommended her to me. Very nice lady as are the rest of the crew. Kim is the owner and has been doing nails for over 30 years. She is very efficient and precise. Both me and my daughter will be going to Kim from now on. Prices are lower than your average competition. Walk-ins always welcome. I'm all ready for the holidays with these beauties.

She did an okay job wasn't the best work I've seen a little sloppy but really friendly service she tried her best to work with what I wanted

This place takes appointments, but you still have to wait for a long time when you get there. The person who did my nails didn't speak English. I'm not racist at all, but I had no way to communicate with her other than through another person in the shop. I went back 2 weeks later to get my gel nails soaked off, and I had another communications problem. The woman used a drill with sandpaper on it and ground them off and my nails looked like hell afterwards. I won't be back.