Classy Nails

+1 574-288-3945

4602 W Western Ave, South Bend, IN 46619 United States of America

Open Today: -

Quick Facts About Classy Nails

Classy Nails Place is a nail salon that receives mixed reviews from customers. While some customers are pleased with the service and quality of work, others have had negative experiences. In this analysis, we will discuss the strengths and weaknesses of Classy Nails Place based on the comments provided.

One of the strengths of Classy Nails Place is their prompt service. According to one customer, they were attended to right away upon walking in. This indicates that the salon is efficient and values customer time. Additionally, the fact that it was not very busy allowed the staff to take their time and provide personalized attention to each customer. This is a positive aspect as customers appreciate individualized care.

Another strength highlighted by customers is the friendly nature of the staff. Several comments mention the friendly people at the salon, which creates a welcoming and comfortable atmosphere for customers. This positive customer service experience contributes to customer satisfaction and loyalty.

Additionally, Classy Nails Place has a talented nail technician named Mary, who is highly recommended by a long-time customer. Mary is praised for her professionalism, experience, and attention to detail. The customer describes her as accommodating, trustworthy, and friendly. Having a skilled and reliable nail technician is a significant strength for the salon as it establishes expertise and fosters customer loyalty.

On the other hand, Classy Nails Place has some weaknesses that need to be addressed. Several comments mention the poor cleanliness and organization of the salon. Customers describe dead bugs by the windows, spider webs, and trash on the floor. These conditions make the customers uncomfortable and may deter them from returning. Maintaining a clean and organized work area is crucial for any salon, as it reflects professionalism and hygiene standards.

Another weakness highlighted in one comment is the inconsistency in the quality of the nail service. One customer had a bad experience with a nail job done on their daughter's nails. They requested a repair or refund and were initially promised a refund by Kim. However, upon returning to the salon, Kim denied everything and the lady in charge refused the refund request. This inconsistency and lack of accountability can damage the salon's reputation and customer trust.

In summary, Classy Nails Place has some strengths, including prompt service, friendly staff, and a talented nail technician. These aspects contribute to a positive customer experience. However, the salon also has weaknesses, such as poor cleanliness and organization, as well as inconsistent quality of service. Addressing these weaknesses will be crucial for the salon to attract and retain customers. Overall, Classy Nails Place has potential for improvement and growth with the implementation of better cleanliness standards and customer service protocols.

Best TL Reviews

Walk in. Attended us right away. It wasn't very busy, which was pretty good. They were able to take their time. Very friendly people. However, they could do ALOT of work around their work area. It was very dirty and unorganized. There were dead bugs by the windows, spider webs in certain areas, trash on the floor.. very uncomfortable. Don't think I'll be back here any time soon.

He did such a great job, I've been to three different places and finally found my go to salon! Thank you for my nails they look great! Can't wait to bring my sister with me next time!

Nails done, are beautiful:) so glad I went, thank you so much:)

The gentleman that did my nails did a great job thank u

Nice service also good.

Kim always get me rite

I've been coming here for yearsss and the ONLY REASON is MARY. Whatever you're looking for in a nail tech, she's your person. Accommodating - she will come in early or wait for you way past closing time (I feel bad bc my schedule is crazy). She works way too hard. Professional - she is very experienced and careful when handling your nails. She will do what you want or if you want to give her creative freedom, she won't do you wrong. I trust her. Friendly - she's sooo sweet. Although English isn't her first language, she can carry on a conversation and she always asks about my life. I want to take her home with me. She's simply the best. I highly highly recommend Mary!!!!

Bad experience, they did a terrible nail job on my daughters nails, when asked for repair or refund was informed by Kim that the lady that did my daughters nails usually does a bad job and people return complaining was told to come back the same day for refund.

Unfortunately, when we returned Kim denied everything she said previously, and the lady in charge adamantly refused the give refund, however she tore into my daughter nail bed to remove the nails.

Money was refunded.